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Business Profile

New Car Dealers

Dick Hannah Toyota
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/27/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We were supposed to only be charged for transferring plates but instead charged for new ones we are now owed over $600.00

    Business Response

    Date: 01/03/2024

    January 3rd, 2024 
    BBB ID: ******** 
    Customer: ******************************;

    To Whom It May *********************** December 27th, 2023, we received notice from your office regarding a licensing fee error between our dealership, Dick Hannah Toyota, and *****************************. Prior to receiving the BBB complaint, **************** had left a ****** review stating his dissatisfaction for being overcharged for his licensing. At that time, *******************************, the Toyota store General Sales Manager, attempted to reach out to the customer to let him know that there had been a miscommunication between the sales representative and the management team and that we would be remedying the error.  

    Unfortunately, our team did not follow up with **************** in a timely enough manner to let him know that we were in the process of refunding the money directly to his lender and were only waiting for them to finalize the processing of his contract. Once we received the complaint from your office, we updated **************** with our progress and have since provided him with a tracking number for the payment sent to his lending institution.  

    Mr. ******* loan has been refunded the correct amount and both he and our dealership consider the matter resolved.  

    Should you have any further questions, please contact me directly. 


    *************************;
    General Manager 
    Dick Hannah Toyota 
    ************** 

    Business Response

    Date: 01/03/2024

    January 3rd, 2024 
    BBB ID: ******** 
    Customer: ******************************;

    To Whom It May *********************** December 27th, 2023, we received notice from your office regarding a licensing fee error between our dealership, Dick Hannah Toyota, and *****************************. Prior to receiving the BBB complaint, **************** had left a ****** review stating his dissatisfaction for being overcharged for his licensing. At that time, *******************************, the Toyota store General Sales Manager, attempted to reach out to the customer to let him know that there had been a miscommunication between the sales representative and the management team and that we would be remedying the error.  

    Unfortunately, our team did not follow up with **************** in a timely enough manner to let him know that we were in the process of refunding the money directly to his lender and were only waiting for them to finalize the processing of his contract. Once we received the complaint from your office, we updated **************** with our progress and have since provided him with a tracking number for the payment sent to his lending institution.  

    Mr. ******* loan has been refunded the correct amount and both he and our dealership consider the matter resolved.  

    Should you have any further questions, please contact me directly. 


    *************************;
    General Manager 
    Dick Hannah Toyota 
    ************** 

Dick Hannah Toyota is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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