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Find a Location

Sundown Marine has 1 locations, listed below.

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    Business ProfileforSundown Marine

    Boat Dealers

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    135 Reata Rd, Kennewick, WA 99338
    BBB File Opened:
    10/11/2002
    Years in Business:
    12
    Business Started:
    11/18/2011
    Date of New Ownership:
    6/1/2012
    Business Incorporated:
    11/18/2011
    Type of Entity:
    Corporation
    Business Management
    • Mr. Aric Ellison
    • Mr. Tyler Prince, Owner
    • Mr. Jeremy Robins, Owner
    • Jeremy Robbins, Principal
    Contact Information

    Principal

    • Mr. Aric Ellison
    • Mr. Tyler Prince, Owner
    • Mr. Jeremy Robins, Owner
    • Jeremy Robbins, Principal

    Customer Contact

    • Mr. Aric Ellison

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/28/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    Our *********** Mobius boat had a remanufactured ****** **** installed by Sundown Marine. (WRCLM #****** CS ****** IOM ******) The **** completely failed after minimal use last August and had to be replaced by ****** Marine in ******, ***** - another ****** ****** reseller this Spring. Both ****** and ****** indicated that the #4 injector failed, then causing 2 pushrods to completely bend and caused the **** to prematurely fail. Both indicated that the injectors should have been tested and calibrated, however it's very likely they were not, thus causing the premature failure. Sundown Marine refused to do anything last fall when we contacted them with the issue, brushing us off telling us it was not their fault without even offering to look at the boat and inspect their own workmanship. They would not provide any paperwork reflecting the injectors were tested and passed prior to installation either. The boat has just had the replacement **** installation completed at ****** Marine (due to labor issues) and we are now out thousands of dollars for a completely avoidable repair due to the less than professional installation performed by Sundown. We are seeking reimbursement of our out of pocket costs for poor workmanship to replace the **** by a professional shop due to the neglect of Sundown Marine. Diagnosis last fall was in excess of $600, and the repairs this year were in excess of $3200. ****** only reimbursed us $1300, but said that the **** never would have failed had the injectors been in good operating condition - which they were not.

    Customer Reviews

    0 Customer Reviews

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