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Find a Location

Cellular 911, LLC has 1 locations, listed below.

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    Business ProfileforCellular 911, LLC

    Tablet Equipment

    At-a-glance

    Customer Reviews

    2.33/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    5219 W Canal Dr, Kennewick, WA 99336-1402
    BBB File Opened:
    7/25/2007
    Years in Business:
    20
    Business Started:
    2/2/2004
    Business Started Locally:
    4/1/2007
    Business Incorporated:
    2/5/2013
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Cellular 911
    Hours of Operation

    Primary

    M:
    10:00 AM - 7:00 PM
    T:
    10:00 AM - 7:00 PM
    W:
    10:00 AM - 7:00 PM
    Th:
    10:00 AM - 7:00 PM
    F:
    10:00 AM - 7:00 PM
    Sa:
    10:00 AM - 7:00 PM
    Su:
    Closed
    Business Management
    • Mr. Joseph Ryan Thiel, Owner
    • Ms. Courtni Thiel
    Contact Information

    Principal

    • Mr. Joseph Ryan Thiel, Owner

    Customer Contact

    • Mr. Joseph Ryan Thiel, Owner

    Customer Complaints

    0 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    3 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Cel L

    1 star

    04/02/2023

    The owner is a con artist, *** posted my bad experience on face book and the negative comments about the owner was an eye opener. Ive had similar experience where we went in to get a phone repaired and the guy speaks all sweet talking and cons ya into buying a phone and then wont allow a refund after telling you during the sale if you have any issues then you can return it back to the store and or another option is to exchange it. During the fix we ran some errands and were told one hour and it will be done so we came back in a couple hours and still nothing was done so when we arrived and called him out on his lie to us he got angry and used threatening hun violence towards us and made his signs hanging on the wall obvious in a body language manner festering to the sign and being verbally abusive and gaslighting when we tried to hold him accountable about his lies about fixing the phone, transferring the data over to the phone he sweet talked us into buying and then lied about being able to return it. When coming back for the phone that he was supposed to have done repairs in while we were gone we waited in line for other customers to be helped and then he purposefully helped three more whom came in after us and still ignored us and upset us and we wanted our money back on the whole thing and he refused so we took our losses and left after he threatened us and we went to another store to get the phone fixed. The phone he sold us didnt work and couldnt be activated or used so now were out about $608 total from this con artist. Cellular 911 in ************ on Clearwater is an a****** and thief and runs his store unethically.

    Cellular 911, LLC Response

    04/08/2023

    Your purchase of the Unlocked iPhone XR is warrantied. With purchase we have no problem assisting you with the data transfer from your ******* to the purchased iPhone XR. The part we ordered for this to happen showed up next day as discussed. We still offer those services and hope to see you soon. Your business is appreciated.

    Local BBB

    BBB Great West + Pacific

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