Business ProfileforFirstech, LLC.

My primary reason for coming to BBB is to see if this company was legitimate. After having some recurring problems with their Dronemobile product and speaking to the installer I decided to do a bit more research and found others having similar issues with the product and company. I will have the unit removed and contact the companys headquarters that did the installation, not because I hold them responsible for the engineering of this product but because a couple of their locations attempted to defend the product even after being told of what the problem was and the video findings by a third party showing the problem and other customers writing about the issue. I do hold myself responsible for just trusting the store that carries the product. I have been dealing with this company (chain) for over 20 years and let my guard down. I found my issue and others dated a year or more before my purchase. I called Firstech several times during posted work hours to either be on hold for over 30 minutes and then hang up or get a message saying they were closed (an hour before they were scheduled to close) multiple times. I left my phone number and asked for a callback and received nothing. After creating a ticket yesterday I got an email today saying that they hoped they answered my question and were closing the case. They never addressed the problem, just closed the case. I have contacted other stores that were aware of the issue of draining a battery in less than two days down to 0. I even called a ******** installer. The unit will be removed soon. But if Firstech is still in business and out there I am willing to talk. I think my problem requires me to contact D.C. and the State ************************ to bring attention to this consumer situation. I encourage you to research this product before purchasing it to make sure it is right for you.