Business ProfileforIntown Granite & Marble, LLC

So we had our granite countertops installed on 8/7/2023. The install guys chipped the sink hole during install. The backsplash looks like it was cut with a dull blade because of how chipped up it is and also the seam had a pretty good size chip too. Also the backsplash where it met in the corners were not flush with each other. The caulking is thick and thin in spots as well. We let them know and they sent a crew back to try and fix it. Sadly the second and third time they just made everything worse. It literally looks like they used a sharpie to color in the seam on the end with a pretty good chip. The backsplash being painted shows the chips even worse because when they painted it the paint had to cover the white caulking and the white caulking seeped into the chips. They have fixed the sink chip 3 times and you can still see the sanding marks and it is dull. The corners meeting are still uneven. This is a very unprofessional job. They have been extremely hard to work with and very demeaning. They want us to have another company uninstall the counter tops and transport them back to them with no damage and then they will give us a full refund. They said they have come out many times to make it look perfect and they just cant make us happy and are unsure if any company could make us happy. They said I was the first to complain in 22 years and that maybe granite just isnt for us. They also said that the job was an 8/10 rating. Thats not acceptable at all.