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Business Profile

Industrial Supplies

TMG Industrial USA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Industrial Supplies.

Complaints

This profile includes complaints for TMG Industrial USA's headquarters and its corporate-owned locations. To view all corporate locations, see

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TMG Industrial USA has 2 locations, listed below.

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    • TMG Industrial USA

      25802 74th Ave S Kent, WA 98032-6021

    • TMG Industrial USA

      1733 H St Ste 450 PMB 277 Blaine, WA 98230-5157

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:06/25/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      BBB ;Poor craftsmanship of items being sold to customers, **************** ********************** *** ********************** **** quality of their products and services did not meet the expected standards, resulting in poor customer experience. We purchased two 25 X 41, paid total of $19,973.00 metal barn/ sheds in Sept. 27, 2023. On Oct 5, 2023, when we received one of the shipping crates it was an open and damaged badly. There were already damaged and missing parts once arrived. The *** Support team did replace what was damaged and missing to naked eye. To start construction of the two barns towards the end of winter, according to the manual, we hired a company to pour the cement foundation first. We then continued with the metal barns in March piece by piece, as directed in the manual.During March 2024, we noticed the metal's thinness was comparable to tin. Despite our observation, we continued to follow the manual, only to witness the building buckle and fail. Our weeks of effort were wasted, leaving us stunned and disheartened. The *** Industrial **** support team offered to replace any part. Then later stated to refund us. Just to be safe we had two experts that build metal buildings look at the ********/ Shed. Both said it needs to be torn down or add steel beams to straighten it up and new material that is a lower gage of metal to bring it up to code. I have emailed *** six times and called them. Stated Yes" I will take the refund. To no avail, after weeks of no response, we decided to contact BBB

      Business Response

      Date: 07/18/2024

      Hello *****, 

      Thank you for your feedback. At TMG, we are committed to providing top-quality products, supported by our manufacturer warranty and dedicated customer service, including technical and parts support after your purchase.

      We understand the frustration of receiving a product that does not meet your expectations, and we recognize that this is an uncommon situation based on our experience. As discussed, we will initiate the partial refund once we receive the unopened unit.

      We appreciate your patience throughout this process. If you have any further questions or concerns, please feel free to reach out at ********************************.

    TMG Industrial USA is NOT a BBB Accredited Business.

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