Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/24/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Item #************ - Purchase: 06/2024 When scheduling an appointment with customer service, I was told via a phone call that we needed to schedule an appointment with or via a Bidadoo representative. The representative at that time stated they had clear instructions to not disclose that information (buyer). Due to the delayed information and the lack of communication with site contact (Bidadoo would not provide), I faced issues scheduling with 3rd party agencies.I called Bidadoo again and re requested the site contact information to better schedule a 3rd party transportation.The customer service **** provided me with site contacts info. At the time of the phone call with site contact stated additional parts had been taken from the vehicle we had purchased. Via the conversation with ****, addtl. information arose. From **** (site contact) the vehicle that I bought was not what I had previously thought I had purchased based on listing description. The vehicle I had bought was a 2018 RAM 5500 Diesel.Based on the conversation with the site contact I had bought a 2018 RAM 5500 with a gas.Update:According to Bidadoo, the item was forfeited. I have not forfeited the item and I would still want to pick up a vehicle but customer service rep ****** and ****** -********************** Reps.and Supervisor) at Bidadoo denied my request. I am seeking and requesting a refund in full based on false advertisement and the 100% Guarantee.I have proof that the vehicle was listed incorrectly. Bidadoo has since deleted the vehicle listing from ****. I am seeking a refund of $9,843.20. I have reasons to believe Bidadoo representatives and ************ representatives were delaying the process of giving information and buying time to possibly remove more items from the purchased vehicle. Bidadoo was trying to benefit from the transaction by denying me from my item, relisting the item for sale and getting paid twice.

  Business Response

  Date: 03/27/2025

  Thank you for reaching out and for bringing this issue to our attention. We take customer feedback seriously and want to ensure a fair and transparent resolution. Below is our response to the concerns raised by the customer.
  
  - Auction Terms and Payment: The customer won the unit at our auction on 9/10/2024. As per our auction terms, payment was due within 3 days of the auction close. However, the customer did not make the full payment until 9/18/2024 (partial payment) and 9/20/2024 (remaining balance). While we understand that delays can happen, our policy requires payment to be completed within 3 days of winning the auction.
  
  - Pickup and Storage Fees: According to our auction terms, the customer had 14 days from the auction date (9/10/2024) to pick up the unit. After the 14-day period, storage fees of $50 per day began to accrue. Unfortunately, the unit was not picked up within that timeframe, and storage fees were charged accordingly.
  
  - Forfeiture: The unit remained uncollected for more than 60 days. As outlined in our terms, after ******************************** when the storage fees equal the sale price, whichever comes first, the item is forfeited. In this case, the unit was forfeited, and the customers payments were retained to cover the accrued storage fees.
  
  - Listing Accuracy: Regarding the customers concerns about the vehicle description the buyer never once called us regarding any issues with the accuracy of the listing, We began the forfeiture process in December due to the unit not being picked up. Once forfeit was complete is when the buyer contacted us to vent all their frustrations regarding the pickup. After speaking to the buyer for some time I decided to hear them out and their issues they experienced. I called the pickup location, they stated nothing is missing from the truck and the truck can be picked up at any time. On December 12th at 12:03 PST I emailed the buyer to ask them to forward the correspondence, the text messages, emails, names and phone numbers the buyer claimed to be involved in all of these discrepancies and missing parts on the unit they purchased. They never responded with any correspondence or information showing who told them about these discrepancies.
  
  - Resolution: Regrettably, as the unit was forfeited due to the customers failure to pick it up within the allotted time and the accrued storage fees, we are unable to offer a refund. We have followed the procedures outlined in our auction terms, and as such, we cannot provide a refund in this case.
  
  We appreciate the opportunity to address this matter.

  
  Thank you for your attention to this matter.

• Initial Complaint

  Date:02/26/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have spent over $50,000 with Bidadoo in the last week, purchasing one excavator and one skid steer. I attempted to contact them via **** to report an issue with the excavatorthe rabbit mode is not functioning properly. However, before I could even explain the issue, I discovered that I had been blocked.I have also tried calling multiple times today (four different attempts), but each time, I was told the manager was busy. This has left me extremely frustrated, as I feel like I am being ignored and cheated.I am reaching out for genuine advice on how to handle this situation. What are my options?

  Business Response

  Date: 03/02/2025

  Dear Ms ********************** the 2022 Caterpillar 259D3 Skid Steer Track Loader (Aux Hyd Bucket - Repair)
  Please review the entire auction details:
  2022 Caterpillar 259D3 Skid Steer Track Loader Auction - ************************************************
  You were aware that the unit was sold with existing issues, which is why you sent a mechanic to inspect it before proceeding with payment.

  
  Regarding the 2017 Caterpillar 305.5E2 Excavator Crawler Backhoe Dozer (A/C Q/C Kubota)
  Please review the full auction information:
  2017 Caterpillar 305.5E2 Excavator Auction - ************************************************
  The auction specifically states that the Unit traveled forward and reverse as expected in slow travel mode onlysee video. This refers to the "rabbit mode" you mentioned.

  
  Important Reminder:
  All items are sold "As Is, Where Is", with no warranty. Equipment details are provided based on visual inspection, sound, and feel. Testing is limited to low speeds in a confined, flat area without load, and under restricted operating conditions.

  
  Regarding Your Account:
  After a review, we found that your account is linked to another account that was blocked due to a payment default involving the sale of a 2021 Caterpillar 259D3 Compact Track Loader (Serial Number ********** under ******* *****.
  In December 2024, we made multiple attempts to work with Mr. ****** but he failed to meet any of the commitments he made. As a result, we have lost confidence in his ability to resolve the issue appropriately.
  Due to the payment violation and the connection between the accounts under ***** Pazho and ******* ****** we are unable to reinstate your accounts to good standing.

  Best regards,

  ~ bidadoo

  
  

• Initial Complaint

  Date:02/23/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction 1/13/25. Unit was listed as used, but verified condition.JLG bucket lift received with a battery so depleted it could not be jumped and with alternator/fan belt missing...as a result, unit would not start and could not be unloaded from delivery truck until I purchased and replaced battery. Also, subsequently needed to replace alternator/fan belt which was completely missing.Contacted Bidadoo custormer service and was told batteries/belts are "consumable items" and they would not reimburse me for the item received in poor condition I reached out to Bidadoo management attempting to escalate and work out a resolution and they would not respond.Complete details contained in the attached letter. Also attached is pic of missing alternator/fan belt at delivery.

  Business Response

  Date: 02/24/2025

  Subject: Response to Delivery Issue for JLG 800AJ Boom Lift

  Dear ***,

  Thank you for reaching out to us. We are sorry to hear that there was an issue with the delivery of your JLG 800AJ Boom Lift.
  For your reference, please review the auction listing details here:

     ************************************************

  Please note that this equipment is used, and as with any used machinery, it can be temperamental and may encounter issues at any time. We recommend reviewing the terms provided with the auction to understand how we address concerns.
  As part of our bidadoo 100% Guarantee, we ensure that if the item is not accurately described, a return can be authorized to the nearest bidadoo location.

  Please note the following key points:
  * All items are sold "As Is, Where Is," with no warranty. Equipment details are based on sight, sound, and feel. Testing is limited to low speeds, in a confined flat area, without load, and under limited conditions.
  * bidadoo and our sellers/consignors make no guarantees about information like the year, actual hours, mileage, safety compliance, weights, measurements, specifications, or operational condition. Photos and videos in the auction take precedence in case of discrepancies.
  * Buyer Responsibility: You acknowledge being experienced with this type of equipment and are responsible for all services, repairs, and maintenance needed to bring the item into a safe operating condition. You also agree to obtain any necessary permits or certifications.

  For more details on the bidadoo 100% Guarantee, please refer to the auction terms. This guarantee allows for a return and refund of the purchase price if the item was not described accurately. However, shipping costs, repairs, and other associated costs are not covered under the Guarantee.
  What is not covered:
  * Buyers remorse or regular maintenance (fluids, batteries, etc.)
  * Cosmetic damage or normal wear and tear that doesnt affect the operability of the equipment
  * Shipping-related damage caused in transit
  * Conditions that can only be identified when operating the machine under full load or speed conditions

  Please take note of these exclusions when considering the return or resolution process. If you have any questions or need further assistance, feel free to reach out.
  Thank you for your understanding,
   
  Team bidadoo

• Initial Complaint

  Date:12/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bidadoo advertisement stated that two items included free shipping but when I purchased the items, they refused to provide free shipping and when I complained they blocked me

  Business Response

  Date: 12/10/2024

  Tell us why here..

  Good Afternoon ******,

  We are sorry to hear that there is some confusion with the wording on the **** website.

  As you are a seasoned bidadoo buyer, you are aware that bidadoo offers freight services and we do not do free shipping.

  Per your request we will get your current transactions refunded.

  We have205129724216 - 2013 C&M 6.4X16TT T/A Flatbed Wood Deck Refuse Equipment Trailer bidadoo -Repair $810.00 plus handling fees & taxes405384707745 -

  2021 MovinCool Climate Pro K63 Portable ****** BtuH Air Condtioner -Parts/Repair $24.99 please handling fee & tax

  205129400389 - 2021 ****** ************************************* Paint Roller bidadoo - New $0.99 plus handling fee & taxes

  $1,185.18

  $ 13.00

  $1,198.18 Total refund

  You have been refunded.

  December 10, 2024 at 11:52:54 AM PST Transaction ID'****************** & 52Y82290X8631350C

  We wish you the best in your future endeavors,

  ~ Team bidadoo.

• Initial Complaint

  Date:11/18/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to report the seller bidadooinc that sells on *****This seller uses other bidders to fraudulently inflate the price of their auctions.If you click on this sellers link you can see all their other items and how this behavior is consistent with almost everything they are selling, each item has multiple sellers that only bid and retract on their auctions.**************************************************************************** They bidders has a bid retraction if they endedup getting stuck with a purchase and they wanted to back out of the auction after the purchase.The bidder in the attachement, and there are many more like this has 100% of its 218 bids, on 63 different items , and 48 retractions to only this specific seller?These are my two recent purchases from Bidadoo seller.************************************* *************************************

  Business Response

  Date: 11/22/2024

  Dear Mr ******************* you for participating in our auctions. We deeply value your involvement and take the integrity of our auction processes very seriously.

  Please rest assured that we strictly prohibit any forms of unethical bidding practices, including shill bidding, seller bidding, or buybacks. These practices are illegal, against our company policies, and are rigorously monitored both by our team and by ***** regulatory systems. If you have any concerns, we encourage you to reach out to **** directly. You can contact their main support team or our dedicated **** account representative, **** *******, at ****************** They will be happy to provide further insights into our company, business ethics, and the measures in place to ensure a safe and fair bidding environment.

  As an established organization, we proudly collaborate with some of the largest equipment providers and Fortune 500 companies, such as **************, ***************, *****, ******, and the City of *******. Many of these organizations conduct regular audits of their vendors, which helps to further ensure transparency and adherence to ethical practices.

  We understand that the competitive nature of auctions can sometimes lead to questions about bidding patterns. However, we can confirm that this auction adhered to all appropriate procedures, and we are confident that it was conducted fairly.
  For additional information regarding bid retractions, you may refer to ****s help page: **** Bid Retraction Policy.

  Should you have any further questions or require additional assistance, please dont hesitate to contact us. 

  Best regards,

  ~ bidadoo

  Customer Answer

  Date: 11/25/2024

   
  Complaint: 22571182
  
  I am rejecting this response because:

  First I have been an **** member since the beginning, a very long time ago.
  I purchased these two Forklifts, item numbers are below and emailed **** about my concern, but I have not heard anything back, so I reached out to BBB.
  
  I think it is very obvious that there is shill bidding going on on multiple auctions that Bidadoo has and has has listed. Please look at the bidders on closed auctions, its all the same type of shill bidding.
  Its great that they replied to the BBB that there is not shill bidding, but I think it is very obvious. I have been in contact with our State Attorney General, I think the press will be my next step if something substantial is not done with this type of fraud.
  Please take a look at any of the hundreds of auctions that bidadoo has, you will see the same patterns. Look at their items and you will see the shill bidders...
  
  Look at these bidders below on the same forklift that I purchased, this is on other listings also.
  Last 30 days?
  218 total bids on 63 different items, 100% Bidadoo only?, 48 Bid retractions? There are so many bidders that are only bidding on Bidadoo items. The same behavior on all the other listings shows that this is shill bidding and not owner of the equipment. 
  518 bids on 140 items, 0 history?, 100% Bidadoo only?
  359 bids on 86 items, 100% with Bidadoo only?
  412 bids on 76 items, 100% with Bidadoo only?
  
  These are the two forklifts that I bid on and one and have paid for.
  Item Number: 205010458115
  Item ID: ************
  
  
  Thank you for your time, and hopefully protection... I hope you and **** will protect us, the buyers and not the big guy... 
  Best,
  *****
  ************
  Look at all the shill biding attached
  
  Sincerely,
  ***** ******

  Business Response

  Date: 12/09/2024

  Hello - 

  We have reached out to ***** with an offer of a full refund as he outlined.   Here is the offer presented. 

  In addition, we did review the bidding activity and did not see any unusual activity.

  ~~~~~~~~~~~~~~~~~~~~~~~~~~

  Dear *****,
  I wanted to follow up on our call yesterday --  we appreciate your business and apologize about any discrepancies in your recent purchase of two Linde H30T Forklifts with us.
  While we strive very hard to represent things completely accurately, we understand that inaccurate information might be inadvertently provided.  Therefore, we offer a full refund on any item where the description does not materially match the condition as received by the buyer as part of our bidadoo 100% Guarantee and the **** Verified Condition program.  This returns the item to bidadoo for a full refund to the buyer, which is the most fair way we know to handle any potential discrepancies.  Our guarantee covers:

  
          Return of equipment to selling location for full purchase price refund
          Returned in same condition (not significantly more use or hours)

  
  While the claim was filed well after our normal terms and conditions, we will still offer a full refund per our guarantee if you feel the machines were not accurately represented.  In addition, while not our standard policy, bidadoo will offer to handle all return shipping and logistics to the nearest bidadoo facility (*********, **)
  Our team has reviewed the listing from the input from your email and calls, and feel:
  The machines are very high-hours, so are probably fairly typical for the age, hours, and use
  We did not see significant leaks, but do say Some residue consistent with age and use
  You claim the engine oil is very black, and the machines were low on hydraulic oil. 
  The machines do seem to operate as expected for their age and hours
  
  bidadoo values your business and again we apologize about any discrepancies with the machines and any inconvenience to your business.  The seller of these machines is one of the largest building materials distribution companies in the country, and has been a great customer of ********************** for many years.  We have sold over ***** machines and trucks for them, and they are typically very upfront with us on any major issues or problems so we can represent things honestly and fairly. 

  
  We hope you understand our commitment to both our buyers and sellers to represent things fairly, accurately, and transparently. If you ever have any questions about a machine prior/post sale, please dont hesitate to let one of our team know and well try to find as much information as possible.  Of course you are also more than welcome to inspect any of the machines pre or post sale to make sure you are comfortable with the descriptions and condition.
  Please let us know if you would like to return the machines for a full refund.
  
  
  Best Regards,
  bidadoo Buyer Services
  **********************************************************************************
  Main:  ************
  Toll-Free:  1.877.bidadoo
  
  

• Initial Complaint

  Date:10/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a welder from this company couple months ago and the add said that it was working properly fine no issues whatsoever, I picked it up in the middle of September and o tried to get it running and nothing , I took it to a place that I know of that fixes welders only , I just got a call couple days ago said that the welder is missing critical parts from the inside, and it will cost me $2600 dls to get it fixed, I pay for this welder to bidadoo around $1900 dls , the add had a video of it running no issues whatsoever and that was a total lies, I will also going to put a complaint to **** company for not been responsable for their sellers and now Im down $2600 dls , horrible customer service and its not fear to lied to customers on their website saying that everything works and they dont , very sad and disgusting about the situation and both companies.

  Business Response

  Date: 11/05/2024

  Good Afternoon *****,
  
  We are sorry to hear you are not happy with your welder.
  
  Here is a link to your auction: ************************************* for your review.
  ****************************************************************************
  
  We had our Technical Team review your concerns.
  
  We rate based on age, hours and use.
  At this time we would consider this unit as described.
  
  This item was sold with non functional receptacles, and non functional generator.
  This was sold with no fuel tank.
  Heavy wear from use on the exhaust system
  Heavier wear as shown in the photos of the tires.
  Heavier fading and wear from use on the paint.
  Oil Leaks, minor residue with age and use.
  
  This item was sold As Is, Where Is, with no warranty. Equipment details and related information is limited to sight, sound, and feel. Items are limited to testing at low speeds, in a confined flat area without load, and in limited operating conditions.
  
  Best regards,
  
  ~ bidadoo

  Customer Answer

  Date: 11/06/2024

   
  Complaint: 22493446
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:05/15/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint regarding bid cancellation and unfair treatment by Bidadoo. Im reaching out to express my dissatisfaction and frustration regarding a recent transaction with Bidadoo. I made payments for item#************* that I won. Total payments made were $75,495.20. I had called and confirmed with customer service and finance department of funds and they were all accounted for. Bidadoo decided to cancel my winning bid and awarded the item to another bidder after confirming receiving my money. This action not only violates a trust and integrity of the bidding process, but also constitutes illegal and unethical business practices. It is unacceptable to take away an item that I had won and assign it to someone else, which they had the entire payment for. The entire team decided to put me off and refuse my calls the entire day. I spent eight hours on the phone and not a single person was able to help me. They kept pointing to *************************, who is traveling and working. They also accidentally spilled that they have assigned it to another bidder. I asked them why? this is unethical. They responded with we are just trying to get all the ducks to row together. Whatever that means. I have not engaged in any wrongdoing or violation of **** policies to earn such treatment. I felt discriminated while speaking to every single employee at Bidadoo. I was dealt with condescending attitude, short answers, and a whole lot of disrespect. I had acquired Hard money and bank loans to secure this item and received payments from all my lenders to forward to Bidadoo. Without any phone call, any email and any text they cancelled my item. I was planning to use this equipment to further grow my one-man business in the truck industry and they decided to hurt me so bad that I wouldnt be able to recover from this. I felt the entire team working against me instead of with me. I do not want the money. I just want them to honor the item that i have rightfully won. ************************* ************

  Business Response

  Date: 05/17/2024

  Good Day Jahan,

  Thank you for working through this with us.

  Best regards,

  ~ bidadoo

  Customer Answer

  Date: 05/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. Although not the outcome I wanted I appreciate the ** reaching out to me to explain matters.
  
  Thanks

• Initial Complaint

  Date:03/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought forklift by **** auction, Transmission, steering do NOT work!!! hydraulic lines are about to explode! Dangerous, hazard to say the least.Hour meter says over 7000 hours, auction says 6700. Thats false advertising and fraud! Their ad says trans and steering work properly, hydro lines show little signs of wear!.. They will not respond, give any refund or even try to help fix this problem. I blocked them and wil NEVER use BIDADOO again!!!!! Will not give address where it was located unless I paid in full first!! $2700 in shipping to get dishonest company not working forklift, this is just the start of my actions against this 100% dishonest company!!!!

  Business Response

  Date: 03/28/2024

  Good Day *************,
  

  We are very sorry to hear you are un happy with your 1999 **** 663 Telehandler.
  When you reached out to us on March 1st, 2024.
  We requested some information so that we could facilitate a return for this unit.
  You chose not to give us any information to assist you.You gave us nothing to work with.
  We needed a location, so that we can see which yard is nearest to you for a return option.
  With this information from the BBB, it appears the unit may be in *********. The nearest location is *******.

  A return has been authorized. 
  The address is:
  *************************************************

  The location does require an appointment, so please let us know when to expect it.

  Your refund will be $13,652.00.
  We will need wire instructions and a good contact number for our Accounting Team to be able to verify the information.
  Or a good address to overnight a refund check.
  
  Please refer to the 100% Guarantee on the auction listing or visit bidadoo.com/FAQ.
  
  The bidadoo 100% Guarantee enables Buyer to return the item for a full refund of the item purchase price, if the item was significantly inaccurately described and represented. Buyer must directly notify bidadoo in writing within three (3) days of receiving the item, in the event of a return, the return needs to be initiated no more than fourteen (14)days after auction or sale date. The item must not be put to work or altered and must not be used more than to verify the condition of the equipment and not more than 3 hours of use or 50 miles from reading at time of sale. In the event of an authorized return, the buyer is responsible for all shipping, handling,and freight charges. Due to the nature of our consignment business, partial refunds are not given.

  
  Best regards, 

  ~ bidadoo

  Customer Answer

  Date: 04/10/2024

  Again that is a lie. I gave all info asked by bidadoo. I'm not loosing $2700 plus shipping to ******* when you would NOT let me inspect until paid for NOR give a location where it was. The forklift has over 7000 hours on it not what ad says!  Steering and transmission NOT in working order as claimed to be good in ad.  Hydro hoses are completely unsafe to use, they are most likely from 1999!  Complete misrepresented on your ad. **** said I would have protection if it was not as described, they are now claiming they can't give protection as they promised before I paid for this forklift. Its been sitting and no answers from my emails by BIDADOO !!!!!!! 

• Initial Complaint

  Date:03/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file an extremely serious complaint against Bidadoo regarding a truck purchase I made through their **** platform. The reprehensible actions of Bidadoo have left me utterly appalled and financially devastated.Upon purchasing the truck, it became glaringly evident that Bidadoo had egregiously misrepresented its condition. Despite their acknowledgment of the inaccurate listing during my attempted pickup, they brazenly failed to honor their commitment to rectify the situation and process a refund as promised. Now, after nearly a month of futile attempts to obtain redress, Bidadoo has callously subjected me to a relentless cycle of evasion and obfuscation. Their reprehensible conduct is not only infuriating but unequivocally fraudulent. I am now unjustly out of pocket by $11,700, with Bidadoo exhibiting a flagrant disregard for accountability and customer satisfaction.Compounding their deceitful behavior, Bidadoo has shamelessly reposted the same truck and sold it to another unsuspecting buyer, effectively profiting twice from their deceitful practices.Despite exhausting all conceivable avenues for resolution, Bidadoo's deafening silence and evasiveness have left me with no recourse but to escalate this matter to the Better Business Bureau (BBB). It is my fervent hope that the BBB will intervene swiftly and decisively to address Bidadoo's gross misconduct and hold them accountable for their reprehensible actions.I implore the BBB to take swift and decisive action to rectify this egregious situation and ensure that Bidadoo is held accountable for their deceitful and fraudulent practices. My trust and faith in the integrity of online transactions have been irreparably shattered by Bidadoo's disgraceful conduct, and I am determined to pursue every available avenue to seek justice and restitution.

  Business Response

  Date: 03/22/2024

  Good Morning Rupa,

  We are very sorry about the delay.

  Your refund has been processed and has been sent.

  USPS Tracking is: Tracking number 9410811899564874360560

  Again, we do apologize for the delay,

  ~ bidadoo

   

• Initial Complaint

  Date:01/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought and excavator from bidadoo on **** .the excavator did not arrive as described .many parts were stripped from the excavator the excavator was described as complete .

  Business Response

  Date: 01/26/2024

  Subject:Regarding Your 2016 JCB 8035ZTS Mini Excavator Purchase

  Dear ****************,

  We trust this message finds you well.

  We have received your communication expressing dissatisfaction with your recent purchase of the 2016 JCB 8035ZTS Mini Excavator. We understand the importance of addressing concerns promptly and have thoroughly reviewed the auction listing to ensure clarity.

  Regarding the A/C System, we want to clarify that its non-operational status was noted in the auction description. We consider the disclosure of missing components as more of a mechanical inspection, and the testing conducted was focused on assessing functionality. As of now, the unit is deemed as described in the listing.
  For your convenience, we invite you to revisit the auction listing in its entirety by following this link: *************************************

  It's important to highlight the bidadoo 100% Guarantee, which ensures that buyers can return items for a full refund of the purchase price if the item was significantly inaccurately described and represented. Please refer to the 100% Guarantee outlined in the auction listing or visit bidadoo.com/FAQ for more details.
  Should a return be authorized returns must be made within fourteen (14) days of the auction or sale date. The equipment should not be put to work, altered, or used beyond verifying its condition, with usage limited to 3 hours or 50 miles from the reading at the time of sale. At this time a return is not authorized.

  We appreciate your understanding of our consignment business model, and please be advised that partial refunds are not offered in such cases.

  If you have any further questions or concerns, please do not hesitate to reach out. We value your satisfaction as a customer and are committed to addressing any issues promptly.

  Best regards,

  ~******
  
  
  
  

  
  

  Customer Answer

  Date: 01/30/2024

   
  Complaint: 21167974
  
  I am rejecting this response because:
  Listing said air conditioning not operational. It did not say someone removed alot of parts.air conditioning system including engine mounts,freon lines,bracket that holds air cleaner,heater parts and antifreeze leak. Improper amount of antifreeze.
  Sincerely,
  
  *****************************