ComplaintsforSkyline Properties Inc

• Initial Complaint

  08/02/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  We worked with real estate agent *******************************, affiliated with Skyline Properties, *** while we were in the process of buying houses in King ****** in 2021 and 2022. ****************** told us that her manager and Skyline Properties is informed of her practices and is in full support of her actions: 1.Failure to Act in the Best Interests of Clients: ****************** clearly prioritized her own interests in her renovation business. While she was contracted as our real estate agent, she consistently identified herself as an architect, providing unsolicited suggestions and quotes to alter the house. These comments interfered with our decision-making process, leading us to miss potential properties, creating a conflict of interest, and nontransparency of her intentions. We paid around $17000 to her contractors, one of whom is residing as tenants in her properties. This 2.Lack of Market Report and Fair Pricing Information: ****************** never provided market reports or fair pricing information when we asked her about the fairness of the asking price for houses we were considering. Instead, she would promise to provide the information later but never followed through. This lead us missing some good opportunities and ended up buying properties and spending lots of money and time to her contractors. 3.Negligent Conduct During Vacation: While assisting us in the house search, ****************** unexpectedly left the country for a vacation, providing us with her passcode to access the properties and view them ourselves. By sharing her real estate apps and MLS accounts, she inadvertently disclosed the private information of her other clients. This conduct also raises concerns about her commitment to her clients and their security during her absence.4.Unprofessional Conduct and Insults: When I raised my concerns with ****************** resorted to unprofessional behavior, insulted me, questioned my mental health, and threatened my friend to not give me legal advice.

  Business response

  08/14/2023

  The real estate broker named in this complaint was disciplined by Skyline Properties, and the Northwest MLS for this matter several months ago. The named broker violated her contract with Skyline Properties and the rules established by the Northwest MLS. She suffered substantial financial penalties due to her actions. She understands what she did wrong and that future violations could impact her more severely. According to her manager, an agreement was reached with the complainant. We consider the matter closed.

• Initial Complaint

  02/17/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  ********************************* of Skyline Properties listed a house, accepted our offer, had a signed contract, then failed to complete the closing costing us, the buyers, $1300 in inspection and appraisal fees. I dont think he even once responded to our agent, who had to bypass him and go to his managing broker for communication, which was also lacking on her part. He also failed the seller by not doing his due diligence regarding the net proceeds and what he would need to pay off his loan, thus forcing the seller into a short sale. ****** ignored all attempts by our agents to contact him to discuss purchasing the property either under the existing contract or under the newly listed short sale. The property now shows listed as a Pending short sale. It is our understanding that ****** had some monetary investment in this property he listed.We have lost not only the $1300, but also the cost of liquidating assets to be ready with the cash down payment of $65k, as well as much time, effort, and heartache over this process.[These receipts show a total of $1225. We actually paid $850 for the appraisal to the lender for a total of $1325. I have requested the extra $100 from the lender. I dont know if we will receive that. This doesnt even include the money we are out preparing cash for closing.]

  Business response

  02/27/2023

  While we fully appreciate the hardship that the complainant suffered, Skyline Properties Broker, *********************************, didn't commit a wrong that led to the outcome. 

  The heart of this complaint is that a Seller who had listed his home with us, didn't advise us about the scope of debt he would have to pay off in selling this home, even though a payoff request was made. The debt matter was somehow obscured enough that the title and escrow company researching the matter weren't aware of the payoff problem until very late in the transaction process. Ultimately, it was discovered that the Seller owed more than he would make on the sale, and couldn't pay the difference, thus the title company wouldn't allow it to close. The Buyer/complainant had spent money on an inspection and an appraisal, and they wish the real estate brokers or brokerage to reimburse them. 

  If the brokers involved had committed an error, they would be encouraged to pay as well. They, too, however, are victims of this situation in that they incurred costs and time to list this home, and will receive nothing for thier efforts because it didn't close. The blame in this matter is misdirected. Again, we understand the frustration the complainant faced. 

  There are, unfortunately, time when a listng broker is not given all of the facts, and that is part of the reason that the contract that was signed, under NWMLS Form 21, General Term x, the buyer and the seller agree to language that exonerates the Brokers from blame in the case that either of the parties to the transaction (Buyer/complainant & Seller) cause a breach of the contract. Please see page 6 of the atttached. This is a blank version of the contract form that the complainant attached to thier complaint.

  Again, we feel for the complainant. But there are things that arise during a transaction that are outside of the responsibility of the real estate brokers that are involved. We feel as though the complainant should direct their requests for reimbursement to the party that is responsible for their loss. 

   

  ***********************

  Designated Broker

  Skyline Properties Inc

   

  Customer response

  02/27/2023

   
  Complaint: 19424245
  
  I am rejecting this response because, as noted in the respondents statement, payoff information was requested of the seller, but never received by the broker. Therefore, the broker should never have listed this property for sale, since they did not have the necessary, basic information (minimum price needed) to ensure the closing on this property sale. Their lack of professional due diligence to follow up on their own procedures for listing a property, resulted in the seller and buyer signing a contract initiating our action to have the property inspected and appraised to fulfill our obligation to close on the property. If the broker had followed through with their own procedures, the seller would have known what minimum price he would have needed to sell the property. This is basic operating procedures for a broker when listing a property.
  
  Sincerely,
  
  ***********************************

  Customer response

  03/01/2023

  This is from our lender: They didnt do their due diligence. Just looking at what they purchased the home for a couple years ago and what type of loan it was, then adding in seller costs (commissions, excise tax, etc), the total due from seller was going to higher than the sales price, regardless of them saying the payoff came in late in the process
   
  The complaint is that they did not communicate any of this with anyoneI never received any response from anyone in their office.
   
  One of the first things a realtor does is a Seller Net Proceeds. If they would have done this, the offer price would have never been accepted.
  

  
  

  Business response

  03/08/2023

  I understand the compainants frustration, but any information from their lender or their real estate broker is guesswork, and verging on irresponisble. They were not present during the process. Seller net proceeds were computed, but but the payoff provided was inaccurate. These brokers are experienced and don't list homes without hope of income - remember, they lost time and money due to this inaccuracy, too. Unfortunately, there are no winners in this matter. 

  Customer response

  03/14/2023

   
  Complaint: 19424245
  
  I am rejecting this response because:

  The payoff process is obviously the responsibility of the listing broker, which they admittedly failed to administer accurately. Their losses are due to their own incompetencies. Our losses of actual dollars was not due to anything we did or did not do, or that our team did or did not do. The only way this company could have redeemed themselves was to apologize for the mistake and reimburse us the out of pocket costs that we incurred. They have done neither. They have followed up their irresponsibility with unprofessionalism. It is not the mistakes that prove the value of a company, but the way they handle their mistakes. 

  From my lender: They are just going deny accountability no matter what anyone says. The payoff they received was inaccurate? Not sure how that is possible because they would need to show them a mortgage statement or an actual payoff with the remaining balance. It didnt somehow magically increase once escrow provided it. 
  
  The brokers are so experienced that they lacked any type of communication throughout the entire process. They never once responded to any emails or phone calls. That is irresponsible.

  From my real estate agent: I find it amusing that he would say that your lender and broker are "on the verge of being irresponsible"! They keep on stating that the payoff was inaccurate, but we are talking about over $35,000!  He's right we don't know what they discussed with their seller or how thorough they were when discussing the costs to sell but given our experience with their lack of communication and their reputation it is not surprising that they will not take any accountability.

  
  
  Sincerely,
  
  ***********************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩