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Business Profile

Internet Marketing Services

Enom, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Marketing Services.

Complaints

This profile includes complaints for Enom, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Enom, LLC has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Enom, LLC

      5808 Lake Washington Blvd NE Ste 201 Kirkland, WA 98033-7350

    • Enom, LLC

      96 Mowat Avenue Toronto, ON M6K 3M1

    • Enom, LLC

      10400 NE 4th St Bellevue, WA 98004-5174

    • Enom, LLC

      4738 Cloud Ln Birmingham, AL 35243-2618

    • Enom, Inc

      Serving San Diego County San Diego, CA 92101

    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/26/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has sold my Information to many different spam companies resulting in receiving 6+ calls within the span of 3 hours while busy resulting in feelings of harassment.

    • Initial Complaint

      Date:09/15/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is registerer of a company *********, which sells personal information. I have tried to have this company remove my information many many times. However this company does not want to assist in having the information removed. I received a email form the company stating that they could not complete my request due to me being a bot. However I requested over the months for them to remove my information. I have reported them to LA attorney general and I will also seek legal action due to this company defiling the **** laws.

    • Initial Complaint

      Date:06/01/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I wish to transfer a domain I own to another company and I have been unable to get a working EPP code from this company to do so. I have provided screenshots and evidence that the codes they have given me are not valid, showing this from multiple third party sites. I have been on the phone with their support and walked them through this, but they have not helped me only told me they were passing my case onto someone else. At this point in time my ************ seem to be to pay them forever or let my domain expire.

    • Initial Complaint

      Date:12/02/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hostgrid uses fine print to state that after the inital year they will automatically renew at a higher rate. However, they also send no renewal notice, no communication whatsoever until moments after they charged me for almost 3x the original rate. I have never experienced an above-board subscription to anything that didn't send a renewal approaching date. At least for a heads up if not to opt out. Host Grid sent nothing. I contacted them, they replied with a form response stating that they would reply. I then opened a claim with paypal trying to get at least the difference in rates refunded. HostGrid sent email regarding their fine print. I was completely unaware of as it is hidden at the very bottom of their website that you have to scroll down to find. I replied that I was upset and wanted a refund. ******** replied, saying they were "Surprised" that i was unhappy and went on to tell me how great a company they are and offered me extras for my account but no refund. I said no, I felt taken advantage of and I wanted my money back. Hostgrid cheerfully replied that they had just gone ahead and added all the extras that i didn't want. No offer of refund. After repeatedly telling them that this whole interaction was feeling like fraud and I was uncomfortable, they finally told me they would process the refund if I cancelled the paypal claim. I instantly felt uncomfortable and asked why. They replied that the refund would fail in the payment gateway. That makes no sense, as paypal states in their resolution center not to close your dispute claim until the money is back in your account. If payments were unable to be made while a claim is open Paypal would state that. It does not. They also told me to wait 48 hours after canceling the claim and then contact them again to see about a refund. This is all feeling very shady. ******** has not replied to the Paypal claim and have not replied to my last email in which I stated I would not close the claim.

    • Initial Complaint

      Date:05/07/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Enom, LLC, the registrar for www.npinumberlookup.org, has posted an unauthorized profile for me on their website that contains my personal contact information (specifically, the address for a residence that I used to live at, a phone number, and a fax number). Additionally, they have me listed as a PT, ATC (physical therapist, athletic trainer), but I have not practiced for over 20 years so that information is inaccurate and also list an NPI number that has been deactivated. I have submitted a request asking them to remove my personal information from their database and the profile from their website, but I have not received a response from them.

    • Initial Complaint

      Date:04/15/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I filed a complaint with enom.com, which is the Registrar on record for the site westernjournal.com, as I have been receiving large volumes of spam/abusive email from westernjournal.com.Enom.com states on their web site: "Enom has a zero tolerance policy for spam and a public track record of responsively and responsibly taking action when we discover spam from domains registered or hosted with us."And yet not only has that abuse report not stopped the massive volumes of spam/abusing email, but that volume of spam/abusive email has even increased.I fear this spam/abusive email is being used for computer trespass, as I've also been receiving even more spam/abusive email from other companies affiliated with westernjournal.com.I have tried unsubscribing from those spam/abusive emails, using the links provided in those emails, but that has also resulted in even more spam/abusive emails.Thus I am filing this complaint against enom.com as it is there ultimate responsibility, as the Registrar on record, to stop any spam/abusive emails originating from their Registrants.I would like contact by enom.com confirming that they have taken action with westernjournal.com to ensure this spam/abusive emailing will stop.

    Enom, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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