Complaints
Customer Complaints Summary
- 6 total complaints in the last 3 years.
- 3 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/21/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A monthly subscription was agreed to for the supplements. We have been trying for months to cancel and both my husband and I have called and you cannot get anyone on the phone. We have an email confirmation that the subscription was cancelled dated July 29 and we had 2 packages then unopened. They continue to ship and charge our credit card but we have no way to stop the shipments. This was purchased for a parent and he passed away in July after being hospitalized for a month. I have 5 packages to be returned and merely want to cancel the subscription and return these items for a full refund.
Business Response
Date: 12/11/2024
Dear ******* Family,
Thank you for reaching out to share your feedback and ask for assistance. We will be more than happy to lend a hand and make sure everything is taken care of for you.
Looking into your account I see that you did contact us to cancel on July 29th, but due to a clerical error the membership was not cancelled. I am so sorry that happened to you! It was our mistake, and we will make it right.
Since that time 4 orders have been shipped, all of which have now been refunded. The refund credit memos have been sent to the email address on file for your account.
Thus far we have been unable to reach you with the contact information provided by the BBB, so I will also try calling the telephone number in our records. I would like to follow up and better understand the issues you faced trying to reach us by phone and assist with the fifth package you mentioned needing to return and have refunded. If in the meantime you would like to reach out to us, please feel welcome to call our customer service team at ************. Please let our team know the Customer Experience Director, ******, has been trying to contact you regarding this matter. They will be able to direct you to either myself or a team supervisor who will be able to resolve any remaining issues right away.
Again, I sincerely thank you for reaching out to us here at Relief Factor and am very sorry for the loss of your parent. Please let me know if there is anything else we can do.Initial Complaint
Date:08/12/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Called to get a refund due to my wife not being able to take the supplements with her other medications and they refuse to refund the money because the outside bag is opened but no supplements are opened or used. It is not stated on the packaging or in the shipping box.Business Response
Date: 08/13/2024
Dear ***,
Thank you for reaching out to us. Looking at your account I see that you ordered a single shipment of Relief Factor, which does not qualify for a money back satisfaction guarantee because it is not one of our promotional offers. Our refund and returns policy are available on our website, which states only unopened and undamaged packages can be returned within 60 days for a refund minus S&H.
Even though your request falls outside of our refund policies, we have gone ahead and processed a full refund for you today. There should be a credit memo in your email now, and you will see the refund in your account soon. Please let us know if there is anything else we can do to lend a hand.
Warmly,
******
Relief Factor ***Customer Answer
Date: 08/14/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
Date:08/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
False advertising also product does not work at allBusiness Response
Date: 08/21/2024
Dear ***,
Thank you for reaching out to us here at the Relief Factor *** While we do not advertise our Relief Factor formula as a solution to every person's pain issue, however the majority of our customers do find a significant reduction or even elimination of their aches and pains. We're sorry to hear this was not the case for you personally.
Looking at the account we have for you under *****'s name, we see that you made a onetime purchase of our standard monthly supply of 60 doses. Because this purchase was not one of our promotional offers, it does not qualify for a money back satisfaction guarantee. Our refund and returns policy are available on our website, which states only unopened and undamaged packages can be returned within 60 days for a refund minus S&H.
Even though your request falls outside of our refund policies, we did provide you with an exceptional half back refund per your request on July 25th, 2024, in the amount of $47. We have also gone ahead and processed a full refund for you today of the remainder. There should be a credit memo in your email now, and you will see the refund in your account soon. Please let us know if there is anything else we can do to lend a hand.Initial Complaint
Date:03/20/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My doctor recommended that I stop taking Relief Factor , due to my health issues.I called the company and cancelled but continued to receive 2 packages. I called again and was told to drop off at post office. They will take it and Ill be given a refund as soon. As they get the product. The post office told they would not take my Package of relief factor. Ive tried calling Releif factor but I cant reach anyone I called relief factor and they said to drop offBusiness Response
Date: 03/31/2023
Greetings *********,
We deeply apologize for your negative experience, and we would like to do everything we can to follow up and fix all the issues.
Our records show 2 most recent orders shipped to you:
Order#********** processed on January 22, 2023
Order# ********** processed on October 22, 2022
We have processed full refunds for both orders today including shipping and handling fees. It may take several days for the refunds to show on your credit card statement.
You do not need to return the packages back to Relief Factor.
If there is anything else our team can do, please feel welcome to contact us at *********** or via email **********************************Thank you for trying the Relief Factor.
Customer Service Team
Customer Answer
Date: 03/31/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
Date:09/25/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I canceled relief factor on 8/20/2022. Had too many no longer take. Received a confirmation ticket #******. Receive another package 9/24/2022. Called again to cancel #******. Why am I still receiving after being canceled. STOP NOW WANT REFUNDBusiness Response
Date: 09/26/2022
*****, I do see that you initially requested cancellation in July. I'm checking to see why that cancellation didn't go through - it certainly should have. A supervisor from our customer service team will be reaching out shortly to help resolve the issue for you. Please let us know if there's anything else we can do for you.
Initial Complaint
Date:05/24/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On TV the add for Relief Factor states you can order a 3week starter kit for ***** all you have to do is call 800 4 relief. when you call a rep. gives a written verbal talk on how the cost is much more than the add tells you. when I say all I want is what the add states, the rep. **** the 3 wk. kit costs ***** that includes a ***** member ship,thatcan be cancelled, You just can not order the kit for ***** AND THIS IS WHERE I FEEL THE ADD IS A MISREPRESENTION that is on TV. LOOK UP THE ADD, CALL THE NUMBER ,LISTEN AND JUDGE FOR YOUR SELF.Business Response
Date: 06/07/2022
We apologize for any confusion you have had regarding our advertising. As stated in the ad in question, the 3-Week Quickstart is available as a promotion for $19.95 plus S&H and applicable sales tax, and that promotion does start a monthly subscription. You may purchase the 3-Week Quickstart as a standalone purchase, without subscription, for $33.95 plus S&H and applicable tax. If you do choose to start a subscription and find that you do need to cancel, you may cancel at any time by one of the following methods: give us a call on the cancellation line, send us an email at *********************************** or submit a cancelation request either through the customer portal or at https://****************************/support . All of these requests are processed right away, and you will receive a cancellation confirmation within 24 hrs.
Relief Factor
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