Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
My doctor recommended that I stop taking Relief Factor , due to my health issues.I called the company and cancelled but continued to receive 2 packages. I called again and was told to drop off at post office. They will take it and Ill be given a refund as soon. As they get the product. The post office told they would not take my Package of relief factor. Ive tried calling Releif factor but I cant reach anyone I called relief factor and they said to drop off
Business response
03/31/2023
Greetings *********,
We deeply apologize for your negative experience, and we would like to do everything we can to follow up and fix all the issues.
Our records show 2 most recent orders shipped to you:
Order#********** processed on January 22, 2023
Order# ********** processed on October 22, 2022
We have processed full refunds for both orders today including shipping and handling fees. It may take several days for the refunds to show on your credit card statement.
You do not need to return the packages back to Relief Factor.
If there is anything else our team can do, please feel welcome to contact us at *********** or via email **********************************Thank you for trying the Relief Factor.
Customer Service Team
Customer response
03/31/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
09/25/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I canceled relief factor on 8/20/2022. Had too many no longer take. Received a confirmation ticket #******. Receive another package 9/24/2022. Called again to cancel #******. Why am I still receiving after being canceled. STOP NOW WANT REFUNDBusiness response
09/26/2022
*****, I do see that you initially requested cancellation in July. I'm checking to see why that cancellation didn't go through - it certainly should have. A supervisor from our customer service team will be reaching out shortly to help resolve the issue for you. Please let us know if there's anything else we can do for you.
Initial Complaint
05/24/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On TV the add for Relief Factor states you can order a 3week starter kit for ***** all you have to do is call 800 4 relief. when you call a rep. gives a written verbal talk on how the cost is much more than the add tells you. when I say all I want is what the add states, the rep. **** the 3 wk. kit costs ***** that includes a ***** member ship,thatcan be cancelled, You just can not order the kit for ***** AND THIS IS WHERE I FEEL THE ADD IS A MISREPRESENTION that is on TV. LOOK UP THE ADD, CALL THE NUMBER ,LISTEN AND JUDGE FOR YOUR SELF.Business response
06/07/2022
We apologize for any confusion you have had regarding our advertising. As stated in the ad in question, the 3-Week Quickstart is available as a promotion for $19.95 plus S&H and applicable sales tax, and that promotion does start a monthly subscription. You may purchase the 3-Week Quickstart as a standalone purchase, without subscription, for $33.95 plus S&H and applicable tax. If you do choose to start a subscription and find that you do need to cancel, you may cancel at any time by one of the following methods: give us a call on the cancellation line, send us an email at *********************************** or submit a cancelation request either through the customer portal or at https://****************************/support . All of these requests are processed right away, and you will receive a cancellation confirmation within 24 hrs.
Relief FactorInitial Complaint
02/28/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Will not cancel my subscription. Their automated phone system told me it was cancelled but they continue to autodraft my account. Impossible to actually speak to a real person. I am fed up with these scammers.Business response
03/01/2022
*******, we do apologize for the confusion. After a bit of research, we found that while the two subscriptions under your name from last July were already canceled, the subscription under ***************************** name was not. We tried to call the number on your account, but your voicemail was full. We left a voicemail on the number attached to ************************** account. We have also refunded not only the full orders on her account, but all three QuickStarts associated with either your account or *********************. Your respective banks may take 3-5 days to post the refunds.
Please let us know if there's anything else we can do for you.
Relief FactorInitial Complaint
01/04/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
returned product no refund there 100% return policy doesn't mean anything at all.Business response
01/05/2022
******, when I track your order, I see that you returned your November order to the post office on Dec 23, 2021. We received it back from **** yesterday, Jan 4, and will process the refund as soon as possible, assuming the order complies with our return policy (undamaged, unopened and in salable condition). Thank you for your patience in the New Year!
Relief Factor
Initial Complaint
11/12/2021
- Complaint Type:
- Order Issues
- Status:
- Resolved
I purchased a package of Relief Factor on 11/1/21 ($86.90). I was advised that my package order# ********** was shipped 11/2/2021 tracking #**************************, alternate# ****************** (UPS Mi). To date, I have not received what I paid for. UPS advised me 11/12/21 my package is lost and to contact the Sender (Relief Factor) to start an investigation and to resend me another package. I have contacted Relief Factor ( left message by phone and email 11/11/21 and 11/12/21. 11/11/21 Mike responded by email that my concerned has been resolved. Not correct. I responded accordingly advising that I did not receive my package. Heather responded indicating that I did not receive my package, but she would wait till 11/16/2021 to see if I get it. If not she would resend another package priority mail. I sent another email 11/12/21 advising her that I was in contact with UPS 11/12/21 who indicated that my package was lost, and I was requesting that a new package be sent 11/12/21 priority mail. I did not receive any response to my request. Please note, I did advise that I was out of Relief Factor and due to my severe arthritis I was hurting. I believe that it is not prudent to make me wait additional pain days when I paid for the product in good faith on 11/1/21. Plus the fact that the vendor (UPS) acknowledged that my package is missing. Please help me secure what I paid for as soon as possible. Thank youBusiness response
11/17/2021
We do apologize for the delivery issue. We did follow up by phone on 11/15, leaving a voice mail stating that the shipment would be replaced. Please let us know if there are further issues we can assist with.
Relief FactorCustomer response
11/17/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, I do request that the business ( Relief Factor) please provide to me the tracking# on the replacement shipment.
Sincerely,
***** ****Customer response
11/22/2021
Relief Factor has forwarded to me a tracking # and has satisfied my complaint.
Thank you
***** ****
Initial Complaint
11/11/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I am a 100% disabled **** Army Veteran.On 10/28/2021 I ordered the 3 week Relief starter kit in hopes of relieving some of my pain. I have yet to receive my order. Tracking shows it left a *** Facility in ************** ,enroute to A **** facility on 11/05/2021 with no further Info.I have Emailed Relief Factor numerous times ,response being MATTER RESOLVED All i request is a refund for There product i did not receive. ORDER # ********** Tracking # ************************** Respectfully Submitted *************************** Retired Suffolk ************* Officer ** Army Airborne Infantry 1968-1970Business response
11/17/2021
We do apologize for the delivery issue. We refunded your order at 12:30PM on 11/11, and we will be in touch shortly about providing a complimentary QuickStart as well.
Please let us know if there's anything else we can do for you.Relief Factor
Initial Complaint
09/07/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
August 20,2021 Customer Service Relief Factor 11031 117‘PL NE KIRKLAND, WA 98033 Dear Sir: Re: Relief Factor On July 31 You billed my Capital One Credit card #**** for $92.12 for one bag of 60 pallets of Relief Factor. Why did you try to take me on price when you are selling it on internet yourself for $79.95 plus $6.95 for shipping an handling for a total price of $86.90. Also the same thing is sold on Ebay for $60.00. What a ripp off. You owe me and everbody elso that bought from you a partial refund. I have spinal deteration , spinal stenosis and arthritis in my lower back. Your product did not do anything for me. Do not send me anymore Relief Factor and cancel any future service for me. I am sending a copy of this letter to my credit card company Capital One and also a copy to the Bener Business Bureau. Cordially, ****** * ******** **** ***** **** Louisville, Ky 40216 CC: Capital One DCC: Better Business BureauBusiness response
09/07/2021
******,
We did in fact charge you $92.12 for your monthly supply. Your product cost was $79.95, plus $6.95 S&H and $5.22 sales tax, established by your city, county and state. The issue of sales tax is disclosed by the subscription terms when you placed your order, and is something we collect on behalf of your state, and pay directly to your state.
We have cancelled your subscription. Please let us know if there's anything else we can do for you.
Relief FactorInitial Complaint
09/04/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
My grandmother ordered this product for a “trial” period, that was only supposed to be 3 weeks. Once that trial period ended, she would be charged monthly for a subscription. Instead, she was immediately charged the trial price and the full subscription price, and I have not been able to get anyone on the phone to speak to about it. I called once to cancel, and was directed to an automated service, who told me it was complete and gave me a reference code. Later that same day, I received a voicemail stating they had not gotten enough information to cancel. When I called back, I was told to leave a message. I left a very detailed message, and have since not be able to get in touch with anyone.Business response
09/07/2021
*****,
We do apologize for your customer service experience. There should have been a 21-day delay between ordering the QuickStart and shipping the first full-month's supply. I am escalating the issue to a customer care supervisor, and you should receive a response today to resolve the issue. Additionally, I suspect that there was a mismatch between the information we have on file for your grandmother's account and what you gave the automated system.
In any case, we want to resolve your grandmother's account issues promptly and accurately, and will be in touch shortly to do so. Please let us know if there's anything else we can do for you.
Relief FactorInitial Complaint
08/04/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I ordered their three week QuickStart package. It was for my daughter who was in a car accident a few years back and was having pain. After trying the product for almost 3 weeks it did nothing at all for her. I called to make sure they were not sending me any more product on an AutoShip basis and they told me that they just shipped out a package and charged my card. They said to refuse the package and they would refund me the money. I refuse the package over a month ago and still no refund. They are mot responsive to my emails and I am really upset.Business response
08/04/2021
We received ******** original request for cancellation on June 1, 2021, and his cancellation and full refund was processed the same day, for the total of $90.38. We additionally sent the following email to his comcast address on file:
Greetings *******, Thank you for your response. I again would like to apologize that we did not receive your cancellation request before the order was shipped. I have issued a full refund today. After the refund is processed, please allow 7-10 business days for the funds to become visible on your credit account. When you receive the shipment that is currently on the way to you, simply write "refused" on the outside of the shipping package and drop it in the mail. Please let me know if I can assist you further.
The return was then received and processed on June 22, 2021.Customer response
08/04/2021
Complaint: ********
I am rejecting this response because:My card was credited initially, but the charge was added back to my card in July. The refund was reversed! I got no product and out $90+!!! If you don’t refund me, this is the first place to complain, but I will find every platform I can to let people know what kind of operation you are running. I am going to contact **** ******* and **** **** programs for pushing this scam!
Sincerely,
****** ******Business response
08/05/2021
******, we do apologize for the inconvenience and miscommunication. We did, in fact, process a refund to your card on June 22. However, it appears that it did not go through. Our customer service manager just attempted another refund, which also would not go through. Possible reasons include: card cancellation, new card with different expiration date, or blocking transactions from us with your issuing bank. In any case, we are going to issue a physical check, mailed to your address on file. Due to our accounts payable cycle, it will take two weeks to issue the check, so you should receive the check in approximately three weeks.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
10 total complaints in the last 3 years.
0 complaints closed in the last 12 months.