Business ProfileforBest Management Company

This company possibly has the worst communication I've experienced. The fact that they aren't BBB Accredited doesn't surprise me. I own a condo in a properties they manage and you would think they would care about the people actually living there and want to help with any issues that arise. They are after all, paid by the *************** that I shell out every month. I've had issues with the fees charged for paying the *************** with a card for several months. I have changed the payment type several times however it never seems to save. Finally, three months ago, it seems to work properly however I was still being charged the fee. I reached out for help. Never received a response. I reached out again. No response. I reached out to the office number. No response. I reached out again to the office number as well as sent an email and finally received a call from a woman who seemed put off by having to respond to my inquiry. I specifically requested NOT to speak to ***********************, the property manager, instead requesting to speak to his supervisor. I've never had a great experience with ***** and he's never provided any support or solution to my past inquires. The next day, I received a call from *****, aggravating the situation. ***** does not listen nor does he care about the people who reside in the complex. He does not provide solutions, only excuses. And that's only when he actually does respond. I've spoken to 4 other members of the community and they have the same issue with *****. The only saving ***** to this company is a woman named ********. She is the only associate who has helped and provided some any solution or at least pointed me in the right direction. My issued was also forwarded to a woman named *************************. Given they have the same last name, I can only assume they're related so of course I never heard from ****** either. My issue was only resolved by ********. Nobody else in this company has helped in any way. Deplorable.