Complaints

This profile includes complaints for Pacific Living Properties Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Pacific Living Properties Inc

  223 10th St S Kirkland, WA 98033

• 

  Pacific Living Properties Inc

  13507 99th ave east Puyallup, WA 98373

• 

  Pacific Living Properties Inc

  1050 S Division St Moses Lake, WA 98837

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/04/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used to live at *********** Apartments in unit number F 202 and we moved out on 29 August ******* apartment was left in extremely clean and better than when I moved in condition and we have the photos to prove this.Under WA. State law my understanding is they have 30 days to return my damage/security deposit and they still have not returned it. I have made multiple phone calls and have sent multiple emails to both *********** Apartments [***********************************] and their parent organization "11 Residential" [ *********************************] and they have not returned my damage deposit. The deposit is for $ ***** and they are now 55 days past when we moved out.

• Initial Complaint

  Date:10/03/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a tenant at the ******************* apartment complex. I moved out November of 2019. At move out I returned my keys and did a walk through. I never received my deposit, and I received a bill. I went over the bill with the manager, and she noticed there was a error and she was supposed to fix it. The next month after not hearing back I received a letter for collections. I spoke with ****** who was the regional manager who assured me that this would be taken care of and not to worry. But this is still on my credit. I just went to *********** on 10/2/24 and Brittanii saw in my account that there is a mistake, and she stated she would be reaching out to the accounting office for it to be corrected but I still haven't heard anything. I would like my deposit but I really want and need this to be removed from collections and my credit report

• Initial Complaint

  Date:11/30/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dont understand why I have a collection on file if I moved out in July and received my deposit for no damages. I have my lease agreement and receipts I contacted the new owners to give me access to my portal to show that I did not owe anything on and I have proof. I have not heard back but I want this disputed its been over a year now.

• Initial Complaint

  Date:09/07/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We cleaned the apartment with a fine tooth comb and were also charged a deposit of $1650. They are trying to charge me $1500 for repairs beyond the deposit and on the ledger they sent me there is no mention of the deposit. I have read tons of reviews on this company and they all say the same thing. This was at Quartz Creek apartments. The maintenance guy there at the time, **** was extremely out of shape and unqualified to do his job. I want pictures of the so called damages, and also want to know what happened to my deposit.

• Initial Complaint

  Date:08/31/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In early 2023, we signed a 1-year lease renewal with **************** in *******, **. It restarted our lease in May, 2023. Ended up having to break the lease early. From July 24, 2023 to the 31st, we went to the office on the property & no one was ever there. So we emailed our notice on 7/31/2023. This was never acknowledged. We printed it up & the next time my husband passed the office, someone named Serentity (new to us) was there. He gave her the printed email & asked her to schedule a walk-thru with us. She said she would &that she'd get back to us.We never heard another word about our moving out.There were no documents to sign, our online resident portal had been cancelled & though we left messages on the office phone, nobody ever contacted us again.Today (8/31/2023), we got a statement from a place called "Central Billing". It says we owe almost $3000 to them.On the statement they claim there was a walk-thru. We were not there, as we'd requested. Said they need to re-paint the place ($600 charge to us), even though it had just been repainted before we moved in 14 months before & we had carefully spackled the few nail holes we had made. They also said they needed to clean the place ($180 charge to us). We had cleaned it ourselves from top to bottom, including the appliances & inside of all cabinets and drawers. We have not seen actual receipts for these unnecessary charges, either.Also there are @ $110 charged for services (sewer, water, etc) that posted on 9/1/23. Fascinating, cuz today's still August. The pro-rated utilities for the month of August and previous month are correct, but the $110 is unexplained.I tried to call the # they listed and got some call center where they couldn't really help, so I asked to speak to a supervisor. This guy was rude and condescending and kept threatening to end the call, because I was upset and speaking with frustration when asking my questions. He told me to get a lawyer to explain my lease to me. Insulting at best.

• Initial Complaint

  Date:06/30/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Management has made multiple third party reports to police and child protective services. All of which were false. They after that had given me a three day notice to quit for criminal activity with no backed up police reports. They also have not given me any copies of said complaints which I have a right to know. Im filing harassment against both members of management.

• Initial Complaint

  Date:02/02/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of my rental located at ***************************************************************************** on August 31st, 2022. When I moved in, I paid a security deposit of $200. At the time of my initial call it was well past 21 days since I moved out. To this day I have not received my security deposit. I have repeatedly called you at ************. My phone records date back to early October and since then, *** left multiple messages with ***************************, EVERY WEEEK, and no one on her team has happily returned my call as her message states.The **************** Residential Landlord Tenant Act says that if you do not send the statement within 21 days, I am entitled to a complete refund of my deposit. If you intentionally failed to return my deposit or send me the statement, I can ask a court for double the amount of my deposit. .This was my first rental experience and I wanted to follow the rules exactly. I was an excellent tenant. I took the lease to heart and followed it to the absurd. I did not hang anything on my walls. There were no marks or holes. I covered my carpet with a wall to wall throw rug, so the carpet was in perfect condition. I did a thorough deep clean when I moved out. My former roommates informed me the cleaning lady you sent exclaimed This is the cleanest apartment Ive ever seen! I understand that $200 may not be a big deal to you, but to me as a full-time college student, paying my own way, it is a huge amount.

  Customer Answer

  Date: 02/28/2023

  To whom it may concern
  
  I would like to update you that Pacific Living Properties paid back my refund of $200 in full.  This matter has been resolved to my satisfaction.  This was for complaint # ********.
  
  Thank you very much,
  
  ***************************
  ************
  

  
  

• Initial Complaint

  Date:01/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May ******** We no longer have a landlord here at this "************** Apt Complex" as of 12/29/2022, so there is no one to contact in the office here because the office is closed, and they do not respond to messages left on their answering machines. I have also tried calling the regional office at ************* and no one ever answers there and also they do not respond back to voicemails left on their answering machines. I also checked online and found this corporate office number ************* and when dialed a recorded message states that the phone number is no longer in service. I have called the emergency maintenance line and talked to a call center representative that took info on my bathroom sink because the cold water stopped working yesterday after pacific living properties had plumbers in the building working on the building pipes. I would like to have this fixed and also have a number to contact PLP that someone will actually answer. Thanks for your time.

  Customer Answer

  Date: 01/11/2023

  To Whom it may concern, the above case number ******** has been resolved. Thank you.

• Initial Complaint

  Date:12/31/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This issue is about Shoreline Village Apartments withholding my full deposit despite numerous attempts of contacting the property manager.I lived alone in a 2-bedroom apartment at ***************** Apartments, ************************************************************, with a lease that ran from 6/24/2022 to 9/30/2022. I put down a deposit of $400 and moved out on 9/25/2022, but I only received $187.50 of my deposit due to unjustified cleaning fees.Having spent 9+ hours cleaning every part of my apartment, I ensured it was cleaner than when I received it. However, despite all my effort and proof of cleaning, I was charged $85 for carpet cleaning fees, $62.5 for light cleaning fees, and $62.5 for touch-up partial painting fees, despite no reasonable evidence indicating any such damages. The only provided "proof" given to me were 3x3 inch pictures which did not show evidence of any such damage claimed upon my deposit. In fact, my move-in check-in report described some of the potential generic charges made against my deposit.As a result, I contacted the current property manager through emails sent on Oct 7th, Oct 25th, and Nov 15th to dispute the charges and request my deposit be finally sent to me. Relevant to the last point, the original deposit check was not received within a reasonable timeframe, and a replacement was finally written to me on 11/18/2022 two months after I left the apartment. I did not receive any email acknowledging my deposit cleaning fee dispute, and the only email response I did receive was to the issue that I never got my deposit check back in the first place. I sent one final email to the property manager today, 12/30/22, to request a full refund of my deposit for all the unjustified cleaning fees. It is completely unfair that my deposit is illegally withheld from me based on unjustified evidence. Despite my patience in peacefully resolving this issue, I have been ignored every time and I would simply like to receive my full $400 deposit.

• Initial Complaint

  Date:11/14/2022

  Type:Sales and Advertising Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 4, 2022, my wife and I entered into the attached Lease Agreement with the Loop Apartments. We intended to reside at the Loop Apartments for the full term of our 12-month lease. On October 12, 2022, we received a letter from the Loop Apartments, which led to a series of communications, the end result of which was the Loop Apartments breaching the terms of our Lease Agreement. The resolution we are seeking in this matter include: A) the termination of our business relationship with the Loop Apartments, effective November 30, 2022 (we do not want to pay rent, utilities, or renters insurance for this apartment in December 2022 or beyond);B) a refund of the mis-applied charges to our account (at the time of filing this complaint, a total of $70.00, but subject to increase depending on the resolution timeline);C) honoring the promotional offer of one month of free rent, which has already been applied to our account (the Loop Apartments claims we forfeit this promotional offer by exiting our Lease Agreement early. However, we are only exiting early because the Loop Apartments breached our contract.); D) the fair and equitable handling of our Security Deposit and our Pet Deposit (if there are genuine damages to our unit, we understand the Loop Apartments may withhold a portion of our deposits. We just dont want the Loop Apartments to withhold any portion of our deposits purely out of retribution for our complaint.); and E) an instruction to the Loop Apartments to amend their future Lease Agreements, so that future potential tenants are not misled as we were. Our Residential Lease Agreement, on page 1 and 2 (the Summary), states that A) our rent would be $1,680, that B) we had a cat, and that C) we had an authorized vehicle, a ****** Rav-4. This was not a hypothetical cat we provided her weight and name. This was not a hypothetical vehicle we provided the make, model, and plate #.More details in the attached.

  Business Response

  Date: 11/22/2022

  We have reviewed this lease and addendum in entirety. We have found that one cat was entered into the Pet Addendum and that pet rent does show $0. That was an entry error by our team, but we will honor what this says and not charge the animal rent or deposit unless properly notified and addendum rectified. The Parking Addendum shows $0 but also reflects no reserved spaces. This charge will remain. The resident is still responsible for lease charges and lease break fees should they terminate their lease early.