Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/07/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since moving into my house a month ago I have had an issue nearly weekly with either trash or recycling not being picked up. I closed on a house July 1st and have had to make a total of 5 calls. I have had to go to the dump 3 times and paid for that while also being charged for services not being rendered. Most recently I called because my recycle was not picked up for two weeks in a row. I was told I would not receive a credit even though it wasnt picked up.

  Business Response

  Date: 08/07/2024

  I have reached out to the customer via email earlier this afternoon (Pre BBB Complaint) and have issued a courtesy credit of one month of service. 

  Customer Answer

  Date: 08/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:06/25/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Numerous times have they not picked up my garbage or the garbage of my neighbors in the cul de sac and it has been due to vehicles in the way, in the past they have been my vehicles that could be considered in the way so I have taken care of the issue. Today tho they came and did not collect garbage due to a vehicle that has been parked in the same place for months and garbage drivers have consistently been able to collect garbage safely. Today they did not. When I did call they blamed it on said vehicle and another vehicle, not my own, parked behind said vehicle. And they said they would not come service garbage as it was too late in the day???Literally started calling at 1:30 pm. Left messages, emailed, submitted "non collection" forms on the website.Supervisor and my call was cut off. But she was, as expected, defending driver saying if they do not feel safe they will not go thru??? But it has not ever been an issue. So now it's looking like myself and my three cul de sac neighbors will have garbage out, in the heat, for a week. Super upset that this is the only garbage company in *******.

  Business Response

  Date: 06/26/2024

  I have reviewed the account and photo in question. The driver was unable to service the container because cars were parked in the cul-de-dac blocking his access. When the call was disconnected, the Supervisor called phone number on account, line rang busy and she sent an email to the account on file explaining next steps. 

  - We can come back on a different day, fees will apply, 

  - We will take extra refuse next week, extra bags fees are 4.09 per bag. I always suggested a 32 gallon bag. This is the largest bag we will service, but allows for more trash to be picked up as the bag price is the same, regardless of the bag size. 

  Customer can reach back out to office to set up service, or respond to email if you would like an off day pick up. Extras bags will automatically be serviced next week. 

  Thank you, 

  *************************;

  Office Manager 

  Customer Answer

  Date: 06/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **********

   

  They collected my garbage and the garbage of my cul de sac neighbors before the day end.

• Initial Complaint

  Date:01/30/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Customer ********************** is deliberately hurting customers just because they can.I got my first pick up yesterday, except no one emptied my trash. I called to find out why and apparently even though they dropped off my trash bins behind *********** I have to put them in front of the townhome. They sent the driver back he told me to put the bin on Becall St. (which means I pass 2 townhomes to drop off my bins WHERE EVERYONE ELSE IS). He said just put them there going forward.The customer ********************** called back while he was there and I told her this is resolved. She responded to tell me that NO I cannot put my trash WHERE ALL FELLOW TOWNHOME OWNERS are putting it on Becall, I need to drag my 95 gallon recycle bin down the alley past 7 townhomes, then back up a different alley to ***********************, then BACK down the street past 7 townhomes to put the bin in front of ***********. I need to make this trek TWICE (trash & recycling) and then TWICE again the next day. It would take me the distance of TWO townhomes to drop the bins off where everyone has been getting service THIS WHOLE TIME but customer ********************** notified me that they have instructed the drivers to no longer pick up townhome garbage bins WHERE THEY HAVE THIS ENTIRE TIME, and they will notify all townhome owners we can no longer put our bins CLOSE, but instead need to walk 1/4 mile to drop off our bins every week. People park in front of the townhomes so I couldn't put my trash in front anyway because people are parked there, so I would need to just keep dragging it down the street to get past cars and make sure I am 3-5 feet away from other bins. When I asked customer ********************** and then the supervisor WHY the answer was because this is what we are doing. THERE IS NO REASON. I need a real customer ********************** person to fix this problem to return to REASONABLE pickup on the corner of Becall where they are already picking up trash. This is ridiculous and solely punitive to intentional hurt customers because they can.

  Business Response

  Date: 01/31/2024

  I'm sorry to hear about your recent experience with our driver. I completely understand how frustrating it can be when you receive incorrect information. Please accept our apologies for any inconvenience caused.
  
  I have spoken with our operations department, and the driver was incorrect in telling you and any other customer to place your container anywhere other than in front of your home. Your area is not set up as a multi-stop and does not have enough room to pick up all customers on ****** St safely. 
  
  I am sorry this has inconvenienced you, and I thank you for bringing this to my attention. Please don't hesitate to contact me at ************ if you have further concerns or questions. We value your business and are committed to providing you with the best possible service.

  Regards, 

  ******* White 

  Office Manager

  Customer Answer

  Date: 02/06/2024

   
  Complaint: 21224051
  
  I am rejecting this response because:

  Not once did I complain about the driver giving me incorrect information.
  
  The driver told me everyone on this side puts their trash over here which is true, had he told me to drag my trash to ******** he would have also had to wait a ridiculous amount of time because it is so far. The reason for that is because it takes TEN MINUTES to walk around the building and put 2 different trash bins on ******** street and it take 1 minute to put them where EVERYONE has been putting them this entire time on BECALL.
  
  The complaint was that you told me you are going to call all my neighbors and tell them they must take their trash on mile walk every week because I made the egregious mistake of asking CUSTOMER ********************** where to put my trash because no one told me and my trash didnt get picked up. The complaint I submitted was that customer ********************** deliberately made things WORSE not better. Instead of fixing a problem they CREATED A PROBLEM.
  
  Yesterday when I went to retrieve my trash bins to walk them back around the block to my home I passed 6 trash bins and 6 recycling bins in the location that we are not allowed to put our trash. I also saw them be picked up in this location. This has been working GREAT for everyone but the insistence that we cannot do that any longer and instead must take them on a mile walk is absurd. The fact that my neighbors are being punished because I asked a question is infuriating.
  
  Instead of telling us that it is NOT an approved multi-stop why dont you tell us what we need to do to get it APPROVED as a multi-stop? It has not been deemed unsafe, it has merely not been DESIGNATED as a multi-stop. HELP US get it designated so that you arent telling 7 different homes to take their trash on a mile walk each week. Instead of insisting on NONSENSE help us FIX THE PROBLEM. Thats the complaint lets fix the problem. HOW DO WE GET THIS DESIGNATED AS A STOP. THATs the complaint. FIX THE PROBLEM dont apologize about something I didnt complain about.
  
  It is a better location because there are no cars to drive around unlike ******** which is lined with cars. It is a better location because it is on a corner where there is no through traffic at all. It is a better location for tenants and for the driver. It is safer than ******** because no one has to drag their trash mile and the truck doesnt have to drive around cars.
  
  So instead of insisting on something that DOES NOT WORK and forcing ALL OF MY NEIGHBORS to stop doing the best, easiest, and most convenient process, why dont you change the process?
  
  WHY is customer ********************** making things worse instead of trying to make things better? This serves NO ONE. Saying they cant pick up on Becall because there isnt enough room to do so safely is not true. In fact you have MUCH MORE ROOM because there are no cars. If you have all 7 townhomes put their trash on ******** they have to do so around cars which is MUCH MORE UNSAFE than putting them on Becall where there are NO CARS and NO THROUGH TRAFFIC there is through traffic on ********. This is more unsafe because it rains ALL THE **** and now you are making us drag trash for 10 minutes in the rain and sometimes snow. 
  
  So AGAIN instead of insisting on making things WORSE why doesnt customer ********************** try to fix the problem? How about advising how we can get the multi-stop approved instead of insisting on creating problems that didnt exist until you go involved?
  
  It took me 10 minutes to drag my trash and recycle bins around all the buildings to the front of the building AND I HAVE A BROKEN FOOT, which means it is MUCH more dangerous for me to take my trash on mile walk each week FOR NO REASON. For once in response to my requests, can your office offer a SOLUTION instead of creating the problem?
  

  As reference I've attached a satellite image of the area in question. See how there are NUMEROUS cars on ******** and not a single one on the corner of ******? See how far of a walk that is to take your trash down your driveway to the alley and up to the street and then back through the street in front of your home?  See how quick and convenient the stop is on ******? See how there is NOTHING there on the corner of ****** to be deemed dangerous since there is no through traffic AT ALL? See how there is through traffic on ********? 

  See how much simpler, streamlined, faster for the driver and better for EVERYONE if customer ********************** just advised us on how to get this approved into a multi-stop instead of apologizing for the driver who did nothing wrong?

  Sincerely,
  
  ***************************

  Business Response

  Date: 02/16/2024

  our operations team reached out to customer and customer is satisfied with bin placement

• Initial Complaint

  Date:04/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was placed on an account without my knowledge. They are refusing to tell me whether I was billed for it to start or stop dates. Refusing to start service on a different account. Insisting that it must be the same account. They are saying that it is common practice to place somebody's name on an account without their knowledge

  Business Response

  Date: 04/25/2023

  Good afternoon. This is in response to complaint ID: ********. The account number referenced was created on 9/8/2021 and has been stopped since 3/31/2022. It has a zero balance. I have attached the email ************** sent on 4/21/2022 to complete the service termination. I have also attached the emails that were sent to ****************** email address over the time period that account was active. 

  There is a new account under ****************** name (2188-1193354) at ******************** That account was started on 10/5/2022 and is still active. If anything needs to change with this account please let me know. 

  We create accounts in the name(s) of the person who contacts us and if they want to add someone as authorized they can. They can add a second account holder if they choose, but that option is usually reserved for a spouse.  

  If I can help with anything else please let me know. 

  Thank you,

  *****************************
  Office Manager
  LeMay Centralia

   

• Initial Complaint

  Date:02/27/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I first contacted LeMay at the end of December to set up garbage service ( the website says service in 3 days!). It took over a month just to get my receptacles, and during that time I was told I could put out my own can and my recyclables in a cardboard box! They have given me the wrong pick up dates, completely skipped my pick up, the driver has straight out lied and said my recyclables were not set out, when they absolutely were. I have emails proving this information, if needed. They were supposed to start my service in January but missed the pick up and then charged me $20 to have a driver come get the missed pick up. No other pick *** were made in January, they went right back to skipping me. My recycling was missed the next week. They charged me $52 for the month of February. They are supposed to pick up my garbage twice a month and recycling on the alternate weeks. My garbage has been picked up once. I have contacted them and get no response. My can from this week is still sitting out by the curb. My recycling has also only been picked up once. This is creating a hazard. We have a lot of wild animals in the area and my garbage has been strewn everywhere waiting for past pick ***. I have also had to pay someone to come take my garbage to the dump, along with fees for the dump. I have never worked with such an incompetent company and Im starting to believe theyre scamming people.

  Business Response

  Date: 03/06/2023

  Good morning. This is in response to complaint ID ********. Our records show the customer signed up for every other week garbage service with an initial first pick up date of Friday 1/13/23.After the driver completed the route on 1/13/23 he noted that the customer was put on a Friday route in error as pick *** in that area are Thursdays. The customer ********************** representative fixed the route after being contacted by the customer and changed the start date to Thursday 1/26/23. The customer left a voicemail on 1/27/23 about not being serviced on 1/26/23. We dispatched a driver on 1/27/23 to service the customer. There was a special pick up fee charged for the in the amount of $14.29 that I am going to credit back due to the service issue. We received an email from the customer on 2/3/23 that her recycling was missed on 2/2/23. The driver noted that he did not see recycling out at 6:02am. We created a workorder for the following Thursday 2/9/23 for the garbage driver to take the recycling at no charge. On 2/9/23 the driver serviced the garbage but did not take the extra recycling. The customer contacted us on 2/13/23 regarding this and we sent a supervisor out to empty the recycle tote. On 2/24/23 we received an email from the customer regarding no ********************** on 2/23/23. Due to weather and road conditions none of our residential routes ran that day. To make up for weather related misses we will usually take extras at no charge the following every other week pick up, but the customer ********************** rep scheduled her garbage to be serviced as a courtesy on 3/2/23 instead. So far the customer has been charged for 3 pick ***. Due to the issues the customer has been experiencing I am also going to credit for 1 pick up in the amount of $12.21.  

  Customer Answer

  Date: 03/07/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:01/02/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a paying customer who wants my garbage picked up properly. I have complained numerous times about the driver leaving the garbage container lids open so rain water can get inside the container. The business keeps telling me that they have a new driver. I find this as no excuse because each time a new driver goes out on his route, he should be told what to do. Instead, the business is relying on the driver to read some notes on the address of the route they have. I don't believe the drivers do read these notes and something more should be done. I want an adjustment on my monthly bill for me to have to go out and take all the water out of my paper recycle container when I should not have to do this.

  Business Response

  Date: 01/05/2023

  We will not be able to give a credit for the open lid. We will take extra steps to ensure that ************** lid is shut after service. There are current notes on his account informing the drivers to shut the lid after service. We will also talk with the driver and have notes for the account left in dispatch to talk with any ************** whenever a new driver is assigned this route.

  Customer Answer

  Date: 01/06/2023

   
  Complaint: 18674021
  
  I am rejecting this response because the business has given me a credit in the past and like I had said before, the notes to the driver does no good if they don't read those notes.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 01/23/2023

  District Manager had conversation with ************** after he responded. Customer was provided a $10 flat credit for the inconvenience. ************* was also advised that drivers have been advised and we will do ******* to try to void the lids being left open, but this will sometimes happen. He has been provide the  DM's direct number if any issues moving forward. 

  Customer Answer

  Date: 01/30/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:12/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Dec 27, 2022, the recycling truck came down our street at 630am. No issues. At 830am, the yard and waste guys came half way down the street and noted a low wire. I immediately called Xfinity who came out to fix it. At 345pm, I noticed that the trash was not picked up. Called the company who blamed the low wire. ***** the rep stated they couldnt come down our street due to the wire. This was incorrect. First of all the wire is 1/2 the way down the street, the trash truck cannot see the wire from the Main Street, second our house is way before the wire so it could have been picked up. And here is the kicker. The same truck used this excuses last week on Tuesday for only servicing half the street. He used our large driveway to turn around. ***** then went on to say that I could not speak to a supervisor on the issue. Their excuses did not make sense for not serving at least half the street. If the truck would have came down they would have seen that. Their solution is absurd. We pay for a large can and they are telling us we can only put our 4 bags of trash next week to make up for it. I can fit more than 4 bags in my can. Im getting tired of this lazy trash company that has a monopoly on the service in our area. They are full of excuses for not doing their job.

  Business Response

  Date: 12/29/2022

  On 12/13/2022 We called Puget sound Energy about a low hanging wire. Once investigated by them it was found to be a ******* wire. We called ******* on 12/27 and the company came out and fixed the wire to allow us access (about 430pm same day). Different style of trucks have different clearance needs. When it comes to a safety issue it is the drivers discretion. He felt it unsafe for the type of truck he was in, reported it to a supervisor, and had the line fixed. We spoke with **** at 5pm on 12/27 and resolved the concern by work ordering the driver to take extra garbage on your next service date at no charge to make up for the missed service. 

   

   

  Customer Answer

  Date: 12/29/2022

   
  Complaint: 18649243
  
  I am rejecting this response because: as stated before, our house and 5 others are before the wire. There was no reason our trash could not be picked up. When you spoke to my husband, the issue wasnt resolved, we were told that the only option was for us to put extra bags out but that only 4 were allowed when more than 4 fit in our van. We were also told we could not speak to a supervisor. Please get facts straight. 
  

  the driver picked up trash the week before up to our house and then turned around. This time the driver did not even go down our street. Your excuses are not valid. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:12/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had Issues with billing for years. I filed a review on the BBB website on 3/2022. Now I am having the same problem again. For some reason I have a commercial and residential account. I have rented dumpsters and have been charged multiple times and now I am being sent to collections... My residential account has been suspended multiple times and once more. I have constantly called and have been told that my payments have been accepted, but within months the exact same problem again. My auto-pay will last for a few months and then the problem starts all over. Every time I try to take care of this by calling it does not get taken care of. I have tried calling all phone numbers provided and phone numbers on the website.

  Business Response

  Date: 12/14/2022

  Thank you for reaching out regarding your billing concern. As you stated you have two seperate accounts; *************** and one commercial. Each account has its own account number and and bills on different cycles. Residential services bill every two months and commercial services bill every month. 

  I have looked at both accounts and neither are on auto pay. 

  We received a payment on your residential services yesterday (12/13) of 145.36. The previous payment was in April 2022. At the time your services was stopped your account was 90-days past due. Now that payment has been made we can restart your services. I will have a CSr reach out to restart your services and assist in setting up auto pay if you wish. Please reach out if you have further questions or concerns.

  ******* White 

  Office Manager 

  ************

• Initial Complaint

  Date:07/01/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been complaining about my garbage lids being left open by the drivers of the trucks from LeMay Enterprises. I spoke to the driver manager, **** on a number of occasions. I have been told multiple times from LeMay that they will make sure this stops happening. Just today, Thursday, June 30, 2022, my green garbage lid was open once again. I don't care if there is a new driver or not, that new or old driver needs to be properly informed to make sure all lids are closed. I believe it is time for LeMay to provide me an adjustment to my monthly **** in accordance with their employees failure to provided excellent service. ***********************

  Business Response

  Date: 07/05/2022

  Spoke to ************** about lid being left open again. Agreed to a onetime one day service credit that will be applied to the account. Also created additional work orders for sub drivers to make sure the lids are closed after service. Will continue to work with operations team for resolution.  

  Customer Answer

  Date: 07/08/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/17/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 16, 2022, I experience another failure by the LeMay garbage truck driver to properly pick up my garbage. The pickup driver keeps leaving the lid to the garbage container open instead of closed. This leave rain water inside the container. I have complained to LeMay on numerous occasions and was told by the truck driver manager whose name is **** that they would see that the drivers keep the containers close after picking up the garbage. I would appreciate it if this stopped. These people get paid to do quality work which is not being done. All they seem to care about is getting their paycheck and not doing a good job. If my garbage is not going to be properly picked up then I want an adjustment on my charges for their services.

  Business Response

  Date: 06/17/2022

  Contacted ************** about his concerns, explained not his regular driver and that his regular drivers are all aware to make sure the lids are closed. Issue is resolved at this time. 

  Thank you, 

  Customer Answer

  Date: 06/22/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************