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Business Profile

Electrician

In-House Electrical Services Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electrician.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/21/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 16, 2022 I paid ****** for an electrical diagnostic. This diagnostic consisted of a new Romex circuit directing power to (4) living room receptacles. It would cost me $1692.46 for this work to be performed. No problem. Fast forward past (2) missed scheduled appointments and into today. I can articulate further on the missed appointments. An electrician was supposed to perform work 7/21. This electrician said it's a no-go and writes me up another diagnostic. This diagnostic will now cost me 20k for a full re-wire. My complaint is against management and not the electricians. In particular, ********, who claims that in the process of sending out less skilled journeyman to diagnose my situation that In-House is justified in keeping my initial diagnostic cost. I asked her to put herself in my position and consider if I have a reason to be upset. She indicated that a diagnostic was done regardless of the expertise (lack therof). It upsets me that she says all this with such a sweet voice while having the nerve to talk over me. I wouldn't have a problem if I initially paid ****** for a diagnostic that told me that a complete re-wire was necessary. My problem is that an supposed accurate diagnostic was done AFTER scheduling. I've literally waited since May for In-House to perform work on the condition that it would only cost $1692.46. Instead, I've literally paid for a lie and then told I'll need to pay more.In the process of trusting that In-House was a completely professional outfit during scheduling, I've suspended my diligence in locating other contractors. The work to be performed isn't for me but for my tenant. As a landlord, I'm trying to make my unit safe without increasing rents. If this was a personal repair, I'd be increasingly more relaxed because it's just my welfare. However, this is for someone else. I relied on professional treatment and simply got my money stolen.

    Business Response

    Date: 08/02/2022

    Customer is being issued a refund for his diagnostic charge. 

In-House Electrical Services Inc is NOT a BBB Accredited Business.

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