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Find a Location

1st Choice Home Construction Co has 1 locations, listed below.

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    Business Profilefor1st Choice Home Construction Co

    Roofing Contractors
    BBB accredited business

    At-a-glance

    Customer Reviews

    3/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 6/21/2016

    Years in Business: 12

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    1st Choice Home Construction Co offers roofing and construction services.

    Products & Services

    Roofing Contractor, Roofing Repairs and Replacement, Construction Services, Chimney and Skylight Repairs and Services, Window Repairs

    Business Details

    Location of This Business
    11023 18th St NE, Lake Stevens, WA 98258-9193
    BBB File Opened:
    1/8/2013
    Years in Business:
    12
    Business Started:
    1/9/2012
    Business Incorporated:
    11/15/2011
    Accredited Since:
    6/21/2016
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Number of Employees:
    5
    Business Management
    • Mr. Shay Dee Barber, President
    Contact Information

    Principal

    • Mr. Shay Dee Barber, President

    Customer Contact

    • Mr. Shay Dee Barber, President
    Additional Contact Information

    Phone Numbers

    Website Addresses

    Industry Tip

    BBB Tip: Hire a trusted roofing contractor to repair, replace roof

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/13/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    During a hail/wind storm my roof sustained damage. After talking with my insurance agent I called 1st Choice Home Construction for an estimate on an emergency repair. They had installed my current roof 08/2021 so thought it was a good idea to call the same company. On March 13th **** looked at the roof from the ground and instead of providing a written estimate of the repair to 2 areas of the roof he showed me a picture on his phone of another clients similar invoice showing $4400.00 and said it would be a similar repair. Nothing was provided in writing. When I indicated how expensive it was he kept assuring me that since it was going through insurance I would recover all my money. I knew I at least had to cover the deductible. Not realizing the high estimate was not normal I went ahead and had him do the emergency repair. Although he said it would take a few hours, he was done within 30 minutes. When he was done, he told me there were not 2 repairs but 3 and went ahead and did the work without talking with me about it first. The amount he charged me was $6611.00 with no prior warning. This was 50% more that the verbal amount he showed I would be charged. He stood in my kitchen and finally went out to wait in his truck for payment until I could pull funds from all my sources to be able to cover the cost. I got a invoice emailed only after I paid the full amount and had to request a corrected one since the date was incorrect. There is also a due date which was never offered. This can't be right. My insurance adjustor, and a few other contractors all told me there is no way the work should have been this much. He and the other vendor I spoke with said the emergency repair should have been more like $500.00 and not more than $1000.00. I have send 1st Choice Home Construction an email requesting a partial refund due to the high cost and the fact that the invoice I received after all was done indicated work that was not completed. I've received no response.
    Read More

    Customer Reviews

    4 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jerri lynn S

    1 star

    08/07/2024

    Hired to do rppf repair did not do what he said he did. **** new I was retired and handicapped and could not get on roof. Took me for $3,600 plus interest. Would not come back and refused to answer emails or text messages. Totally dishonest. Do not use this company. **** filed complaints a d asked for refund he has not responded.

    Local BBB

    BBB Great West + Pacific

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