Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/23/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
They have had my vehicle in their service department for 7 weeks now and I still can’t get a clear answer as to when it will be finished. The reason it’s there to begin with is because they replaced a transmission for me and then the replacement crapped out too. I call and ask questions and get responses like “your service writer is on vacation, try back next week”. Or my favorite one it should be done by the end of the week”(I’ve heard this one three times now). I am absolutely frustrated, and because this is a warranty item, my options are wait indefinitely, or pay out of pocket to have it repaired elsewhere.Business response
09/09/2021
We are awaiting a reply from Mr. ****** regarding modifications he's done to the van before we can complete the repairs. These modifications are prohibiting repair at this time.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
11503 Pacific Hwy SW
Lakewood, WA 98499-5172
Business hours
Today,11:00 AM - 6:00 PM
MMonday | 8:00 AM - 8:00 PM |
---|---|
TTuesday | 8:00 AM - 8:00 PM |
WWednesday | 8:00 AM - 8:00 PM |
ThThursday | 8:00 AM - 8:00 PM |
FFriday | 8:00 AM - 8:00 PM |
SaSaturday | 9:00 AM - 6:00 PM |
SuSunday | 11:00 AM - 6:00 PM |
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
12 total complaints in the last 3 years.
1 complaints closed in the last 12 months.