Complaints

This profile includes complaints for R n R RV Center's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  R n R RV Center

  23203 E Knox Ave Liberty Lake, WA 99019-9542

  
• 

  R n R RV Center

  4101 North and South Hwy Lewiston, ID 83501-9649

  
• 

  R n R RV Center

  525 E Francis Ave Spokane, WA 99208-1039

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased our ** from out of state. We paid quite a bit to have a certified ** inspector do a full inspection of the new ** so we could purchase in confidence. We got permission for the inspection from the dealership and informed them of the needs for the inspection specifically a city water hookup to test the water system including a pressure test for leaks. However when our inspector arrived the dealership did not provide a city water line and instead just used the fresh water tank and pump. This led to an inability to fully inspect the water system which happened to be faulty. This fault was a loose connection on the back of the water panel that produced a very small leak that would go unoticed until recently. However when the leak was discovered via a dripping underside other symptoms became noticeable as well such as mineral deposit lines from drips from behind the panel. I have photos showing the same water lines being present in the ** before it even left the lot. I have set-up a warranty claim and am in the process of obtaining transport of the ** for repairs. Would like RNR to reimburse me for the cost of delivering the ** for repairs as it seems they intentionally covered up a defect and did not allow us to find it till after the purchase was made. This could be seen as a pattern of behavior as they also caused external damage via a scratch between our inspection and pickup date. They offered a few hundred dollars of store credit instead of the very costly option of sending out a mobile repair

  

  Business Response

  Date: 04/04/2025

  RE: ***** complaint,

  After Talking with Mr. ***** we have came to an amicable agreement on how to resolve this matter. We definitely look forward to doing business with Mr. ***** in the future.   

• Initial Complaint

  Date:11/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was given an estimate of $400 for a transmission fluid change. As you can see the price went up to $650 without my knowledge, also a sealant inspection for $300 was completed and the roof and windows were resealed, much to my dismay it rained and the front windows leaked inside which they have never done before. When my RV was retuned to me the service man had been sitting on my white leather drivers seat. now there is a grease stain.Their2nd inspection and reply is attached stating that they were not going to resolve the problem as it was not part of the service they performed.

  

  Business Response

  Date: 11/19/2024

  RE: Mr. ******* we have looked into this Situation and have found that Mr. ****** was over charged for the transmission service as far as what he was quoted, and we will be refunding the difference. It is unfortunate that the original inspection didn't show the additional leaks that were found after the fact, ****************** was never charged for those leaks to be fixed and the work that was performed was done correctly has not failed in any way. This is an unfortunate situation, and we value Mr. ****** as a customer but a full refund for the work performed is not a reasonable resolution. I would be happy to seal Mr. ****** windshield and address the grease stain on his seat at no charge.  

  Customer Answer

  Date: 12/09/2024

  I have not received a refund as of yet for the 61% overcharge for my transmission service, they failed to mention that I was charged $300 for the sealant inspection which missed some serious leaks.  I later was told the the sealant inspection should not have been charged as they are done for free.   They did offer for an additional $500 to seal the leaks in the front roof and windows which was my understanding that it was included in the original sealing. 
  I would love to take RNR up on their offer to seal the front for free but the ** is on the road and wont be back in ******* for some time. 
  I have never asked for a full refund, just wanted them to do the work I approved at the price I agreed to .   The sealant job in my opinion was not done properly as there is excess sealant and fingerprints in sealant on the sides of my **.   
  I do not consider this matter resolved. 

  

  Business Response

  Date: 12/17/2024

  RE: Rejection I will check with my accounting department to track your refund  and make sure it is absolved today. If you read your repair order carefully you will see you were not charged for a sealant inspection. The 300 dollars was parts for your other requested work that were billed on the the wrong line by accident. If you review the paper work it shows that very clearly. I understand that the motorhome is on the road we would still be happy to Seal the windshield in the spring when it returns. 

  Customer Answer

  Date: 12/22/2024

   
  Complaint: 22530043
  
  I am rejecting this response because
  The refund was only fir the 61% overcharge it does not include the $300 I paid for the FREE inspection as I was told by the manager nor does it contain the tax that I paid on these amounts.   
  Again I was very dissatisfied in the inspection that as they stated was defective.    
  then to offer to fix it for an additional $500 is an insult as it should have been done right the first time 
  Sincerely,
  
  **** ******

  Customer Answer

  Date: 01/24/2025

  I was also charged $300 for a free inspection that the manager said would also be refunded. Nor did they refund the amount of tax I paid on the overcharge.

  Their workmanship was less than satisfactory, Leaving grease on the drivers seat, sealant on the sides, around some windows, and roof.

  

  Business Response

  Date: 01/30/2025

  RE: *********************** you read your repair order carefully you will see you were not charged for a sealant inspection. The 300 dollars was parts for your other requested work that were billed on the wrong line by accident. If you review the paperwork, it shows that very clearly.

  Customer Answer

  Date: 02/01/2025

   
  Complaint: 22530043
  
  I am rejecting this response because:

  I never received nor signed this invoice as you can see by the invoice that I originally sent.  Also I note that they sealed the front cap which is where the leaks accrued.

  The new invoice shows the cost of sealant to be also $300.  Doesnt break down the number of tubes used.

  I never received nor saw an inspection report.

  My conversation with the service manager he admitted that I was charged $300 for my free inspection.  My over charge was over 61% which by law requires me to agree to.  You will find no such agreement.

  this latest invoice appears to me to be an attempt to cover up the overcharges and the poor inspection and communication with me. 
  
  Sincerely,

  
  
  **** ******

• Initial Complaint

  Date:12/07/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sold a trailer that was listed as new, come to find out from their other location it was demo which was never disclosed and are heavily discounted.I was told they don't discount demos anyway by **********************, I have a screenshot from their website that says otherwise. The entire time I feel like they were using unethical, deceitful tactics, and withholding information for their own personal gain.They refuse to come through on the sales agreement we had with 2 extra batteries. Misinformation on how many the trailer comes with, and no accountability whatsoever as to why I only had 1 battery installed at time of delivery. Just all around terrible customer service, especially in comparison to their North ******* and Lewiston locations which were all positive experiences. They could learn a thing or two from those recorded phone calls. 12-06-22 I spoke with one of their receptionists ***** so that I could retrieve last names of individuals I was gathering info on for my review. ***** asked who I was so I told her I was a customer and that was all she needed to know. ***** was blatantly withholding information and being difficult so I asked her what her last name was. She wouldn't tell me and instead, she stands up from her chair, gets in my face and says "I know who you are *******." The whole time she was being deceitful and withholding information because she knew exactly who I was and why I was there. This just plays into my whole experience with RnR at ************. They're deceitful, manipulative, and have a problem with taking accountability for their actions. More info in my ****** Review.RnR needs to be transparent and release all info on the trailer I purchased from date received to date sold as well as the policy stating how many batteries that model comes with. ********************** has been the most dishonest throughout the process with RnR and he should stay out of it. Release FULL phone and video recordings.

  

  Business Response

  Date: 12/08/2022

  *********************** general manager RnR RV Center

  ******************** has had his unit back to RnR a couple of time for minor warranty repairs which we have taken care of as requested. When he came in he thought we owed him something for the hastle of bringing the unit back for warranty. When he was in he also stated he paid to much for the unit because he has seen them priced for less and since he states we over charged him he expected RnR to pay him **** dollars and install Lithium batteries which cost upwords of **** dollars. We agreed to install 2 standard batteries as we do in most all of our sales as batteries are not supplied from the manufacturer and we include them with the sale. Lithium batteries are a very expensive upgrade and we clearly did not include them with the sale per our document he signed at the time of sale called a we owe. that is the form we use to clearly show what we have included for any additional equipment to be installed at time of sale. Every time ******************** has come in he has complained to numerous employees that he paid to much and we owe him something. A few days ago he told our Service director ********************* that if we did not pay him **** dollars and install 2 lithium batteries he was going to complain on every web site he could find about RnR and he has on numerous occasions used foul language to many of our employees and yelled profanities. At this point we will not be threatened by any one for something we are not responsible for and ******************** is making a false claim that we sold him a Demo. Let me be clear his unit has never been used by anyone before ********** to him. He is making false and misleading claims about his ***** was brand New and never used before he bought it. Because of his threatening behavior with many of RnR employees our attorney is sending him a letter that he is no longer welcome on any of ************** and if he does show up we will call the police and have him removed. ******************* has verbally abused too many employees and i can not allow our employees to have to put up with that threatening kind of treatment. If he needs any further warranty work there are many other authorized forest River dealers in the area. We are sorry that the whole industry has experienced shortage of units and has been charging higher then normal prices but that is called inflation and the auto industry and all industries since Covid have increased prices but ******************* had every opportunity not to follow through with the purchase. We owe him nothing more and will not be falsly threatened by ******************* we supplied exactly what we agreed at time of sale.

  Customer Answer

  Date: 12/14/2022

   
  Complaint: 18532351
  
  I am rejecting this response because:
  What had actually happened was I called and brought up that they have a show/demo model that was discounted ~$2,000 and asked why mine wasn't discounted since I was told by one of their employees at another location that they had this unit since February 2022 and she had brought up that it could've been a show/demo unit. I think that's where the disconnect is here between the terms. I never once demanded that *** pay me to compensate or threaten anyone. I had brought up that I was going to write a review on ****** about my experience, and that it was not going to be a good look, regardless if RnR decided to make it right in an effort to share my experience of deceitful and amoral behavior. Mind you over the last 3 years I have purchased 3 new vehicles at 3 different dealerships and have not been so mislead by their employees that say one thing and do another. When me and my salesman ********************* were working out numbers, what I had verbally said was I wanted 2 LiPo batteries as part of the "DEAL". It wouldn't be a "DEAL" if the 2 batteries they give me come with the sale already. When my unit was delivered to me on 09-23-22 I did the walkthrough with *****. They had a week after I had signed papers to PDI the unit which cost just shy of $2,000. During the walkthrough ***** had skipped over the battery compartment and a few other things like the ***** ladder hidden underneath the top bunk mattress and the damaged griddle that I assumed would be new because it was put back into the box. When we opened up the battery compartment, turns out RnR had only installed 1 lead acid battery. These are not "false claims" *********************** and I hope that you take these seriously, unlike your employee ***************** who was laughing when we were going over repairs on my "Brand New" unit on 10-14-22. I feel like I was more than patient with RnR over the 3 months of *************** over the phone. When you work in customer service and have to deal with upset customers, I hope you can understand profanities do occur. I'm not proud of the 2 occasions on the individual day that they occured and I apologize. However my main goal was to share my experience which is very well documented with potential customers. Anyone can take 2 minutes and ****** "*******************" and sift through their 1-star reviews where it becomes evident very quickly who the common denominator is here.
  Sincerely,
  
  *******************************