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Business Profile

Auto Repairs

Tanner’s Customs LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/15/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After giving $15,000, no work or any orders had been done for 10 months. Always when I asked parts were out of stock but that was a lie. The website had plenty of engines for sale. When I questioned ****** about this, he indicated that the website was wrong. I called the website, they were in stock, again ****** lied. Once I knew work would never be done, I tried to get my car back. After several attempts of interference by the secretary, I final had to tell them I was going to call the police to get my car back. ****** showed up to release my car but had several more excuses and lies about why work was never attempted on my car. He refused to give me my money back.

  • Initial Complaint

    Date:05/08/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We were given a Dollar figure for the restoration of our 1960 Corvette. We paid the amount, approximately *********. In 2 years only the paint was sanded and the car taken apart. We were lucky to find some of the parts in their shop. *********************, the owner, was evicted from ******** and moved to *****. We kept trying to stay in touch with him, but phone messages and calls went unanswered. Finally we caught one of the guys that worked for him, *****, and he worked with us to get what was left of our car, and my husband located some of his parts. We found out there are many others like us. Would love to get some of our money back, but just do not want him to ever do this again to anyone.

Tanner’s Customs LLC is NOT a BBB Accredited Business.

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