Reviews
2 Customer Reviews
Review from Chace C
1 star04/25/2024
It should be illegal to charge potential renters $70-$80 for a application fee to just go look at properties, I can see if we wanted to go ahead and rent and pay the fees, but to be charged just to view them is absolutely insane and something should be done it about. Never in my years of renting have I had a company do that just to view a home.
Sharp Property Management Inc Response
04/26/2024
Our application fees are $40 per person, not $70-$80. Application fees are refundable if you view the property and decide not to move forward with applying.Review from Brenda C
1 star07/01/2023
My kids have been renting their very first apartment from sharp since November 2022. They have always paid their rent on time with no problems. Last month they paid their rent 1 day early and being new young adults out on their own they forgot to turn off their automatic payment for the next day. They thought because the amount showing was $0 that the automatic payment would not go through which is a very understandable mistake. Well the automatic payment tried to go through anyways even though it showed the amount due was $0. Sharp charged them a $50 bank fee for this mistake which they paid. Now they will not allow them to make their payments on-line using autopay. These are very young responsible adults working very hard for a living to make ends meet. What you have done is wrong to take $50 extra payment when all they did was pay a day early and forget to turn off autopay!!! And now you will not allow them to autopay. This business clearly does NOT care about its tenants and only cares about ripping people off. Very mad momma here!! ??Sharp Property Management Inc Response
07/05/2023
*************************,
There are a number of issues with this complaint that we would have been happy to discuss if you had reached out to our office first but since you did not, we will enumerate them here:
1. The issue(s) in which you are mad about, are automated. No human action was taken on the part of Sharp. Regardless of it being a simple mistake, this was still an NSF payment. Our system automatically charges a $50 returned item fee when a payment is rejected, because this is a fee our bank charges us, which we then charge to the tenant. This is a very normal business practice, and in no way a bogus fee.
2. Our system also automatically shuts off the online payment portal after TWO returned items. Yes, you read that right: two. This is not the first returned payment your children have had. Abuse of systems like this can be rampant, and to prevent significant losses, we take NSF payments very seriously.
3. The fee above is clearly outlined in the rental agreement that you signed, as a cosigner, right alongside the tenants.
4. This is the most important part to us: When your children, ********************************* & *********************** came through our drive thru, they did not ask to explain the situation, ask for a refund, and they did not ask for their portal to be reactivated. Requests like these are always escalated to management, and no request was received. This means we did not know there was an issue until your several reviews and BBB complaint arose.
We are human here, and nearly all of us are parents ourselves, and all of us have been renters at some point in time. Mistakes happen, and we at Sharp will often make exceptions when it is appropriate to do so. If ******** or *****, or even you had come to us and simply explained the situation, we would have had absolutely no problem with waiving the fee as a one-time courtesy, and likely would have reactivated the portal.
However, you instead chose to escalate this issue to a Better Business Bureau complaint and posted this as a review in multiple locations. This is not an appropriate way to address a simple misunderstanding. What is that teaching your children about taking ownership for mistakes, and becoming self-sufficient adults?
We understand and respect the need to be a protective mother,but your frustration against us is misplaced. We will be happy to refund the fee and reactivate the payment portal upon receipt of your apology, the closure of the BBB complaint, and the removal of all negative reviews.
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