ComplaintsforRadia Inc PS

• Initial Complaint

  09/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 5/1/2024 I had a CT angio of the chest at ***************, **********. I have given the insurance information to the hospital and Radia is supposed to get that information from the hospital. I got the a bill for Radia. I called them and they did not have my insurance information. I gave them the insurance information. I asked the agent to send me a confirmation about obtaining the insurance information but he refused. Now I am getting a final bill threatening they will send me to collection. I checked with my insurance, and Radia has never sent in a claim. All I want Radia is to send my claim to insurance and once insurance processes it, I will pay the difference. I have contacted them and corrected my insurance on their site, but they have not submitted the claim to insurance. Amount $ ****** I called radia *********** www.mydocbill.com 5863256-QRADA-RR Ref # ******** ************ information. *********************** Subscriber ID: ********* Group ID: GRHS Phone numbers: Medical Claims: ********** Talk to ***************** Claims: ************ Talk to ****** Submit claims to Healthsmart ************************************ Payer ID *****

  Business response

  09/03/2024

  The insurance provided in this complaint was billed on 5/30/2024 and again on 6/1/2024 using the ** number and group number identical to what was provided to the BBB. Both claims were rejected by the insurance carrier as "Expenses Incurred After Coverage Terminated." I will ask a customer service representative to reach out to this patient to assist in resolving the issue. 

• Initial Complaint

  07/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Radia's billing department is not billing my insurance company correctly. Thye do not provide the physician's name and the insurance won't pay the claim. RADIA is at fault here by not sharing the correct information. This is the 3rd time this has happened, and RADIA won't learn how to bill. When you call the billing department, they simply lie to me the customer. They don't care about making corrections since these employees are in ****. STOP LYING TO THE CUSTOMER AND CORRECT YOUR BILLING.

  Business response

  07/26/2024

  I spoke with the patient today. I provided an explanation of the situation and gave him a direct contact number for any future concerns. I believe this issue is resolved for now and will by monitored by me personally.

  Customer response

  08/01/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  07/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I received services in July 2023 from Radia Inc PS out of ********** and received a bill for $214.90. I noticed that it was not billed to insurance so I called to update my information, and for the claim to be submitted. I didn't want the bill to go into collections while insurance was processing...so I made monthly payments. Once the *** arrived from insurance, I saw that they didn't cover all charges. I know that my plan covers 100% of my annual mammogram (just like every year). When I spoke to insurance, they said the charges were billed separately instead of it being billed under one code. I spoke to Radia again and they said they would reprocess the claim with the proper coding. On 2/9/24 I called Radia again to check the progress and was told I have a zero balance. I explained everything again and was told that the claim was still being processed. These are the calls I have documented in trying to get Radia to reimburse me: Sept/Oct 6/Nov/Dec (no exact dates) at least once per month, 1/26/24 spoke to *****, 2/9/24 spoke to ****, 2/24 spoke to *****, 3/6/24 called *************** @ ************ no answer, called Radia billing and spoke to ****, 3/18/24 wrote a letter via snail mail, no response, 4/10/24 called and spoke to ***, 4/26/24 called and spoke to MJ and then transferred to supervisor ******* (who said the $143.28 will be returned to ** and that we are not responsible for the $118), 7/18/24 spoke to *******. Therefore, orig bill $214.90, minus $96.90 from insurance, minus $118 non-eligible charges, minus $143.28 paid by us ($35.82 x 4) means they have been overpaid $143.28. Even if they argue that the $118 is still owing, if it were billed correctly the charges would've been covered. I was told by a supervisor that they were not eligible. I have been told over and over again that the check would be on the way and I still have not received it. I have spent hours of my time trying to resolve this and appreciate your help. Thank You

  Business response

  07/26/2024

  Thank you for your recent letter regarding the complaint submitted to your organization by *****************.  *************** LLC provides medical billing management services on behalf of Radia Inc.  As such, I am responding to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Radia Inc.  
  
  Our review of the patients account has resulted in these findings:
  
  -No insurance information was received from the site of service, and charges billed as self-pay.
  -Statements for $214.90 were sent to the patient on 8/14/23 and 9/19/23
  -Insurance was updated on 1/26/24, however only one ($96.90) of the two charges were filed to the patients insurance.
  -Insurance denied the charge of $96.90 on 2/20/24 as claim/service denied because both charges were not billed together.
  -Insurance was filed for the second charge of $118 on 4/11/24.
  -On 5/9/24 insurance denied the charge of $118 as benefit maximum for this time period or occurrence has been reached. This denial will be researched.
  -On 7/24/24 account details were sent to the team for review. This will include calling the insurance carrier to validate the denial reasons. Once the issue is determined, either an appeal will be filed or a corrected claim will be submitted.
  
  
  We regret the inconvenience this has caused at ***** Bruijn. This account will take some time to correct. The charges will be placed on hold during the research and resolution process. A representative will reach out via phone once resolved. 

  Customer response

  07/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me with the understanding that the billing will be submitted correctly...and any overpayment will be returned to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  07/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I recieved x ray imaging at axis spine northwest specialty on 2/15/24. In advance of this I was addiment that I was not interested in any services that my bluecross insurance wouldn't cover. Now I have a bill for a service I did not ask for, nor approved. The third party Radia *** was never considered as a potential charge, and was never even mentioned a single time during my treatment at axis. I clearly would have declined these services if I had been informed of them. I have been given the run around for days, and when I called radia directly, I was lied to several times. I asked who is this imaging specialist who read my x rays, and who's services I'm being charged for?. why am I being billed for something my ***urance said they covered in full?. The name, and spelling of the speciliest changed 3 time during our talk, and was clearly not a real person (******* *** Do) was the final name she offered. I contacted my insurance several times after recieving this bill, and they say that they cant locate the source of the charge, and that all services rendered the two seperate times I visited axis, once in CDA, and once in post falls, were covered in full.

  Business response

  07/17/2024

  Radia **** PS is contracted with **************************** to provide interpretive services for imaging exams provided at their facilities. On 2/15/2024, this patient signed the **************************** Consent and Conditions of Treatment form which specifically states that treatment may include but is not limited to radiological examinations. This signed form also states that the patient is aware that physician services by Radiologists are billed separately from the hospital charges. A copy of this signed consent form may be requested from ****************************. This patient called Radia on 7/12/2024. That phone call was recorded and reviewed. The provider who interpreted this patient's imaging study was Dr. ******************* **** The representative that gave the provider's name was not clear that the **** in this provider's name stands for Doctor of Osteopathic Medicine, which is a Medical Doctor with additional training and is fully qualified and licensed to provide the interpretive services this patient received. The patient's address and insurance information provided to Radia by **************************** was incomplete. Radia billing attempted to contact this patient on 4/11/2024 in an effort to obtain the correct information necessary for billing. The phone call went through successfully, but the patient hung up the call. I regret that during the phone conversation on July 12th, the Radia billing representative did not attempt to obtain the patient's correct mailing address or updated insurance information. On July 16th, a Radia billing representative was able to locate the correct information needed for proper billing. The account was removed from the outside collection agency and a claim was sent to the patient's insurance. Once processed, if there is a balance due based on the insurance response, the patient will be sent a billing statement. This patient can expect to receive a letter of cancelation from the external collection agency and an EOB from their insurance carrier once the claim is processed. 

  At this time, I believe the matter is resolved. I apologize for any inconvenience this may have caused.

• Initial Complaint

  06/29/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  8/27/22 Received bill from Vancouver Radiologists.8/31/22 Online set up payment plan. Was charged for two payments. 9/26/22 Received collection notes. 9/27/22 Called the Radiologists billing department. Was told they see the payments and it went to collections two days after the payment was made. Was told they dont know why it went to collections and it was going to be recalled.2/17/23 Supervisor is supposed to have reviewed.She said too soon for supervisor to complete review. I said its been in review since (9/27/22). She had to escalate this to the next level so it can get reviewed & updated. She saw notes that said it would be pulled back to them.She emphasized that she put in notes, and escalated.I asked about escalation notes in past- She said originally it was an investigation but investigation was not completed.It was initially put through as a recall, but recall did not happen.-5/20/24 Called and asked to talk to the supervisor.Was told it was sent to collections on 8/23/22 4 days before we received a bill.She looked at the account and said that it looks like it was pulled back. 5/23/24 Talked to an upper supervisor. Found out the debt was not recalled Supervisor going to try and recall it will let us know.5/31/24 Found out they will not be recall. Note: have contacted the billing department a lot more than whats is noted above. When they say why have we not paid the collection company, because from day one we were told that it was going to be recalled and we would receive a bill. Now because of the lies instead of ****** dollars it is almost ******* dollars.

  Business response

  07/08/2024

  Summary:
  The patient is requesting account be pulled back from collections as he set up payment plan, however the payment plan was set up after charges were sent to the collection agency.  The account has been cancelled from the collection agency on 7/8/24.
  
  Account Details:
  
  The patients insurance paid/processed the claim on 4/7/22 leaving the patient responsible for $380.29 balance
  The patient paid $67.75 for a prior balance related to date of service 1/13/22
  A statement for $764.74 was mailed to the patient on 4/12/22
  A statement for $380.29 was mailed to the patient on 5/6/22
  A pre-collection letter was mailed to the patient on 8/10/22
  The balance of $343.87 was sent to the collection agency on 8/23/22
  The patient set up a payment plan for entire account balance of $380.29 through the portal and paid $63.39 on 8/31/22
  There is still a balance due of $316.90

  This account balance needs to be paid in full to Radia. Please allow 3 business days for the balance to transfer from the agency back to the patient's account with **********************.

  
  

  Customer response

  07/15/2024

  I will pay the $316.90 bill in full, but as I have stated multiple times to Radia, I have not been contacted by them or sent the bill for the balance of $316.90 that is due.

  I did check Radia's portal online approximately 30 minutes ago, after receiving your email, and it says there is nothing owed. 

  I'm wondering how long it will take to get a bill or is there somebody I can call and pay the bill. 

  Thanks

  *********************

  Business response

  07/26/2024

  This patient will be contact via phone to discuss this matter and to reach resolution

• Initial Complaint

  06/24/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Dear ***,I just received a bill from Radia regarding the service done on Jan 23, 2024 in Swedish *******************. I have checked the bills sent from Hospital that shows the services and payments. I have paid all amounts required. I remember the services I received and there was no interpretation, only ultrasound was done. But Radia is requesting a payment of $47.82 for unknown services. Such bill also claims to be a final notice, yet I have never received an initial notice which they claimed to have sent. Therefore, I believe the invoice from Radia is a fraud, could BBB service please can help to find out the truth?Thank you!

  Business response

  06/25/2024

  All image studies, including Ultrasounds, are interpreted. Radia Inc, PS is contracted with Swedish ******************* to provide those interpretations by a Radia provider. The ultrasound performed for this patient on 1/23/2024 was interpreted by a Radia physician. The results were sent to the referring provider on 1/23/2024 at approximately 11am. The patient may contact the referring provider to obtain a copy of these results. The interpretive services were billed to the patient's insurance carrier. The out-of-pocket expenses passed along to the patient by Radia were determined by their insurance. The patient should have received an EOB from their insurance carrier with all of the details of the exam and the Radia physician. This patient received several successful text messages to the phone number provided in this complaint regarding our services and the outstanding balance owed to Radia. I will place this patient's account on hold for 30 days to allow time for payment and ensure their account is not referred to an outside agency for collection. If payment is not received within 30 days, the account will resume normal the collection process and may be referred to an outside collection agency if not paid.

  Customer response

  06/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************

• Initial Complaint

  05/30/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  My father did an ultrasound at ******************** in *******, **. I got a bill from Radia **** PS a few weeks later after the service. The bill vaguely described the payment is related to ultrasound. But I already paid the *********** for the ultrasound. I called Radia **** PS billing department for clarification. They refused to disclose the details about the bill unless my father gives them the authorization. But my father does not understand or speak any English. Radia does not have interpreter service either. I asked my father to join the call and they asked his name. He answered but they did not understand at all. They asked me to mail them a signed authorization form but the bill is saying "due on reception". Very likely I will pay $126 for a service I do not know whether was ever provided or not.

  Business response

  05/31/2024

  HIPAA ***************** Portability and Accountability Act) prevents healthcare workers, including those working in billing, from speaking to anyone other than the patient without consent. I am sorry this was inconvenient in this situation, but we have to follow the law. Radia physicians provide the interpretive services for ***************** and its clinics. The patient may have paid Overlake at the time of service, but that was only for the services provided by Overlake, i.e. the use of the equipment and the technologist's time. It is Radia's expectation that this is explained at the time of service by the Overlake staff. The bill received from Radia is for the radiologist's interpretation of the imaging study. The amount billed is correct and owed by the patient to Radia.

  Customer response

  06/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************

• Initial Complaint

  04/08/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  In October 2023 I wrote a check to Radia Inc PS for $9.42 which was payment on my account #****************. I mistakenly wrote my husband's account # *************** on the check. November 8, 2023 I received a statement still showing the balance on my account #**************** and I immediately contacted the business. I have a copy of my check which shows it was cashed. During the call they could not locate any record of my check. I was told I had to send a message regarding the issue through their website so it could be investigated. This was done on the same day, November 8th, and the only communication received at that point was a response saying it was being reviewed. No communication until a month later on December 13th when I received a text addressed to my husband saying thank you for your payment. I went online to his account and there was not a payment showing but they now had a balance on his account #*************** of $9.42. I called again on December 13th and was told it is still being reviewed. From what I can tell all they did was zero out the balance on my account #**************** and create bogus service charges from 2016 and 2023 to total the $9.42 on his account #***************. Neither account has ever reflected the $9.42 payment they received by check which was cashed in 10/2023. We definitely do not have charges outstanding from 2016 and 2023 on my husband's account #***************. Now they are sending a final notice for his account #*************** saying pay or it will be sent to collections. We absolutely do not owe any more money. They need to apply the payment correctly that was already received and cashed by them.

  Business response

  04/11/2024

  Thank you for your recent letter regarding the complaint submitted to your organization by ***************************.  **************, LLC provides medical billing management services on behalf of Radia Inc.  As such, *************** to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Radia Inc.
  
  Our review of the patients account has resulted in these findings:
  
  The payment of $9.42 payment was moved from account ****** RADA to ******* RADA on 12/28/23.
  There is a $0.00 balance due on account ******* RADA.
  There is a $0.00 balance due on account ****** RADA.
  
  We regret the inconvenience this has caused ***************************. At this time, we request you close this complaint as we have resolved it in a satisfactory manner.

  Customer response

  04/11/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  03/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hi!I recently got spammed by a debt collector(Evergreen Professional) who insisted that I owed Radia Inc PS two bills: $95.83 and $72.77. However, I had no interactions with Radia Inc PS ever, nor do I know what they do. This has been very spammy and disturbing my daily life. Could you please help me with stopping the the spam and removing the two debts from my account?Thanks,****

  Business response

  03/25/2024

  This patient received services at an EvergreenHealth Imaging Department in ******* ** in August 2023. Radia provides professional interpretive services for imaging services. This patient received the consent to treat form and the form regarding billing and electronic communication from EvergreenHealth regarding their services. 

  With regard to the August 2023 services, Radia sent text messages to the phone number provided in this complaint on 8/15/23, 8/31/23, 9/15/23, & 9/19/23. All text messages come with the option to opt out and discontinue the text messages. This patient did not send a "STOP" message in response to any text. The text messages Radia sent a paper statement to this patient at the address listed in complaint on 9/26/23 and 11/1/2023. Radia sent to the same address a pre-collection letter on 1/9/2024.

  This patient had insurance at the time of service, which Radia billed. An explanation of benefits should also have been received explaining our services and what out of pocket expenses are owed to Radia for the services.

  Radia received no response from the patient to any of the communication sent in an effort to collect for our services. Because no payment was received for our services, the account was sent to an outside collection agency on 2/15/2024.

  This patient owes the balance and will have to work with Evergreen Recovery directly to clear the debt. This bill/balance will not be adjusted and further communication from Evergreen Recovery may continue if not paid in full by the patient. 

   

• Initial Complaint

  03/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In Jan 2022, Radia sent me a bill. I reached out to them 3 times informing them that they have not billed my secondary insurance. Each time they said, Ok we will do it now, and the following month I get the same bill again. Eventually, they sent it to collections. Having lost trust in Radia at that point, I paid the bill on 9/13/2022 to avoid collections and decided to submit the receipt to my insurance company myself. My insurance company processed the claim and paid Radia directly the full amount on 3/6/2023. At this point, Radia is supposed to refund me the full amount I paid. From March 2023 till March 2024(one year), I am yet to receive my refund from Radia. On 3/12/2024, insurance and myself called Radia to inquire about my refund. Their customer service rep admits to receiving the payment from insurance and from me on the above listed dates. However, the rep also claims to have refunded me the said amount of $164.29 on June 9, 2023. When I told him that I had not received any refund check in the mail. He further said they refunded it to my credit card which was used for the original payment. Ohh and note, I was not notified of this by any email or postal mail of their action, I'm only hearing about this on 3/12/2024 when I called to ask. Just great. Upon checking my credit card statement and also inquiring with my credit card company, NO SUCH REFUND or REFUND in ANY AMOUNT from RADIA *** has been received at any point in the entire account history. My credit card company also insists that no refund in that particular amount was received from anyone or company. So basically, RADIA ***, who's in contract with my insurance company prefers to force me to pay (by not billing insurance directly), and then keeps the insurance money too. Looks like they have refunded my money to somebody's else's account. Desired Resolution: Pls refund me, and refund me with a CHECK so we have proof.

  Business response

  03/20/2024

  Thank you for your recent letter regarding the complaint submitted to your organization by ***************************.  **************, LLC provides medical billing management services on behalf of Radia Inc.  As such, *************** to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Radia Inc.
  
  Our review of the patients account has resulted in these findings:
  
  The patient still owes the balance of $11.43 for the date of service 7/18/23.
  $11.43 has been applied to this date and a refund is due of $152.86.
  A refund has not been issued to the patient prior to today.
  A refund check for $152.86 is in process. The patient should receive this next week.
  We will have a supervisor reach out to the patient with check # and date sent once it is received by the accounting department.
  
  We regret for the inconvenience this has caused ***************************.  At this time, we request you close this complaint as we have resolved it in a satisfactory manner.
  

  Customer response

  04/02/2024

  Hello,

  I was waiting to see if Radia will actually send the check or follow up with their call as per their response. Neither has been done so far. No check was received in the mail and no one has called me from their end. Could you please relay this information to them.

  Thanks

   

  ***************************

  Business response

  06/17/2024

  A refund check was cut and mailed on 3/29/2024. This check was cashed on 4/12/2024. A representative contacted the patient today to confirm. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩