ComplaintsforRadia Inc PS

• Initial Complaint

  02/13/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Radia Inc PS has billed me directly for services that have already been paid according to ******** allowances by insurance. However, Radia is now charging me an amount more than 3 times the allowed amount and their billing reflects no payment by the insurance company and claims it was fully denied by the insurance company. Interestingly the payment was made to an individual (*****************************) within the Radia organization and not to the companies, according to Radia's billing instructions to the insurance company.

  Business response

  02/21/2024

  Our review of the patients account has resulted in these findings:
  
  The missing insurance payment has been located and posted to the patient's account.
  There is $0.00 due on the patients account.
  A $0.00 balance statement has been sent to the patient.
  
  We regret for the inconvenience this has caused *******************************. 

  Customer response

  02/24/2024

  It is inappropriate that the patient has to track down a payment and report it to Radia before they are able to connect it in their accounting.  Their billing to the patient occurred 6 months after the payment was made to them.  

  Radia as yet to provide the patient with the zero balance statement promised in their reply.  Given that the bill was sent electronically they should have been able to immediately sent the zero balance statement electronically.

  Until the zero balance statement is received, I consider this case open.

• Initial Complaint

  01/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I contacted Radia in September 2023 for an error code that was made by Swedish. Swedish admitted that there was a miscommunication on their part, in fact, it was BBB that helped me resolve the issue with them. I then contacted Radia about this and was contacted by a supervisor. I was told that the case is pending review. It has been 3 months since the medical exam and until now, the issue has not been resolved. I dont want to risk having my account sent to collections because of a coding error and miscommunication made by Swedish. Swedish told me that they cannot do anything because Radia is its separate company however, Radia should do their research and exercise due diligence in finding resolution to the problem.

  Business response

  02/02/2024

  After careful review of the exam performed, the protocol, requirements, and codes assigned and billed by Radia, we have determined that there were no errors made by Radia billing. Based on the patient's reference to her conversations with Swedish, we reached out to them to discuss this matter. The representative we spoke with was the Swedish employee who spoke directly with this patient on 12/5/23 regarding this matter. During that conversation the Swedish employee explained to the patient that the exam performed for her medical situation and the coding assigned to the exam performed was indeed correct and that no errors were made. No adjustments will be made to the radiology services coding and billing. The current balance is owed. If this patient is unable to pay, she may apply for charity through Swedish and if approved, we will honor the determination. She may also apply for charity directly through Radia by visiting our website and requesting an application.

• Initial Complaint

  01/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In the late summer I was in a car accident, I was not at fault due to being rear ended. Radia sent me a bill 2 days ago saying final notice, and that I was going to be sent to collections. I shouldn't have to pay anything and they have a history NEVER sending bills and just sending people to collections. If you look at their ****** reviews and their BBB reviews you will see this. I was a victim in a car accident. They thought I had a fractured vertebrae so they xrayed my spine. Not only did Radia take ages to release the xray preventing my treatment from going forward, when they finally DID release my xray, thank god there was no damage, but I spent a good 10 days extra in horrible pain that I didn't have to endure because "We're short staffed on radiologists" Yet magically when I called and complained about the time it was taking my result was available hours later, so I was finally able to get treatment afterwards. Thank god all I needed was a chiropractor visit, because I was afraid of dealing with this company. They have horrible practices and their employees obviously don't care. They didn't bill the proper insurance OR even send me a bill in the first place. I was just on the phone with some guy who hung up on me.

  Business response

  01/16/2024

  This patient was seen at a non-Emergency Room setting on 7/27/23. The exam results were provided to the site of service referring provider on 8/3/2023 at 12:40pm. The patient's insurance was billed on 8/28/23 and responded to the claim on 9/3/2023. The patient was sent a paper statement on 9/18/2023 and a second on 10/24/2023 to the address provided by the site of service. A Pre-Collection letter was mailed to the same address on 12/31/2023 because no payment had been received for services. This patient should have received a EOB from their insurance carrier showing the out of pocket expenses owed to Radia. I will place a hold on this charge for 90 days allowing this patient time to pay the $19.20 balance. If the charge remains unpaid after the hold period, it may be sent to an outside collection agency.

• Initial Complaint

  10/23/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  My son had an xray done June 28, 2023 and today I received a bill on 10/23/23 from Radia to pay to stop collections. If you look online at their Yelp reviews, you will see many others have had the same problem. **************************************************************** Apparently based on those reviews they have gotten dinged at the BBB for this issue as well. The radiology was done because of a suspected back issue that his PCP doctor looked at during a routine well check and referred us to get an xray. When the *** for that well check visit came it listed a line-item radiology at around $44 along with other charges and when the bill came it matched what the *** said I would owe. Paid that bill the day it came in full. I had no reason to believe that I would be getting any more bills. They tell people they have sent multiple bills but I have never not paid a medical bill or any bill for that matter and go to my secured mailbox as soon as the mail arrives plus, I get informed delivery for the post office. It's why I knew this "overdue" bill was coming in the mail, so it is absolutely not true that I have received earlier bills if that is their claim. I also never received a text or email and no record of a bill in MyChart. I just paid this so-called overdue bill the day I got it using their automated phone line system because their website didn't work (not enough sections for the account number so the incompetence runs deep.) Any negative impact to a credit report needs to be rectified my husband's name (****) is listed on the bill. Honestly based on them messing with people's credit score this feels like class action lawsuit material. I'll also be alerting my state's insurance commissioner.

  Business response

  10/25/2023

  The services provided on 6/28/23 were billed to the insurance carrier provided by the site of service on 7/30/2023. The insurance carrier responded to the claim on 8/21/23. They allowed $29.44 for the serviced provided by the Radia radiologist which was applied to the patient's deductible. The insurance policy holder should have received an *** from their insurance carrier showing the allowed amount and out of pocket responsibility for the professional interpretation provided by Radia's physician. This *** would be separate from the primary care provider *** as they are billed separately by different organizations. The site of service bills for the x-ray scan. This is known as the technical portion of the imaging study. Along with the *** for Radia's services, Radia send paperless statements. Our "go-green" effort begins with a welcome text and several texts after that encouraging patients to go on-line to view their account, statements, and the ability to pay for our services. If a text is unsuccessfully delivered or there is no response or payment, a paper statement is mailed. Radia billing considers the text messages regarding billing to be part of the collection process. Radia sent 4 text messages about our services and our bill to the phone number provided by the site of service. The text messages were sent to ************ on 8/8/23, 9/6/2023, 9/21/2023, and 10/6/2023. After no response or payment, a statement in the amount of $29.44 was mailed on 10/13/2023. Of note, Radia is not part of My Chart and bills would not be visible in My Charge for Radia's services.

  The balance owed to Radia was NOT referred to an outside collection agency and therefore not reported to any credit bureaus. The guarantor's credit report would not be affected by this service.
  

  Customer response

  10/26/2023

  I contacted them and was assured my balance is zero and we were not sent to collections but was not given anything other than a verbal assurance. I want a certified letter that this is the case. Fixing their system would be ideal as apparently it is near impossible to avoid having to use this company for radiology services.

• Initial Complaint

  10/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I received a notification that something negative was added to my credit report. It is a $300 charge from 2018 Radia. I have no idea what this is and have never received a bill.

  Business response

  10/23/2023

  The patient received services in the Providence Everett Emergency room in 2018. Radia is contacted with ********** to provide professional interpretations of imaging provided at their hospitals. The hospital provided Radia with an address in Edmonds for this patient. A bill for these services was mailed on 6/28/18 and 8/2/2018. A pre-collection letter was mailed on 9/13/18. No payment or response was received. The account was then referred to an outside collection agency on 10/15/2018. The account balance must be resolved with the collection agency at this point. 

  Customer response

  10/23/2023

   
  Complaint: 20764613
  
  I am rejecting this response because: I did not receive a bill. It showed up in my credit report October 20th, 2023. No attempt was made to contact me. This should have been billed with the hospital charges from the automobile accident. The hospital was paid in full. If I had known about the additional charges from an outside contractor they would have been paid years ago. They have the ability to correct this. 
  
  Sincerely,
  
  *****************************

  Business response

  10/25/2023

  *** patient received services in the Providence Everett Emergency room in 2018. Radia is contacted with ********** to provide professional interpretations of imaging provided at their hospitals. Radia's professional radiology services are not part of the hospital charges and are billed separately.  *** hospital provided Radia with an address in Edmonds for this patient. A bill for these services was mailed on 6/28/18 and 8/2/2018. A pre-collection letter was mailed on 9/13/18. None of the paper correspondence was returned as undeliverable by the ***** No payment or response was received. *** account was then referred to an outside collection agency on 10/15/2018.*** account balance must be resolved with the collection agency at this
  point.

• Initial Complaint

  10/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have insurance and have always had insurance, no lapse in coverage. There was some issue between Radia and the insurance company, on being paid. I contacted my insurance provider, the issue was not with them. Radia told me many times that they were resending the claim to my insurance company, during one of these in-betweens, I get a call from a collection agency. I contacted Radia, my employer and insurance provider. They all said it will be paid and go through insurance. couple of weeks later, I again received contact from this collection agency, they told me the only way to stop this was to pay them, so I paid the bill. this was in May 2023, I have been after my refund since. I have contacted Radia approx 5 times since, and every time I am told I will get a refund on my Credit card that was used, within 4-6 weeks. This is criminal, they have been paid twice. I want a check, I do not want any credit, this has already been paid.

  Business response

  10/20/2023

  Thank you for your recent letter regarding the complaint submitted to your organization by **************************  **************, LLC provides medical billing management services on behalf of Radia Inc.  As such, *************** to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Radia Inc.
  
  Our review of the patients account has resulted in these findings:
  
  *The charges for $166.80 and $300.00 were filed multiple times to both Premera and Regence and denied multiple times.
  *Text messages, a statement and a pre-collection letter were sent to the patient communicating balances due.
  *Due to no payment from the insurance or the patient the balance of $466.80 was sent to the collection agency on 4/16/23.
  *BCBS processed and paid on $166.80 charge on 5/24/23 and on $300.00 charge on 9/13/23.
  *The collection agency has been notified of insurance payments with no patient responsibility.
  *A credit card refund for $166.80 was processed on 8/28/23 and another refund via check is currently being processed for $300.00 and will be mailed out within the next couple of days.
  
  We regret for the inconvenience this has caused ************************* .  At this time, we request you close this complaint as we have resolved it in a satisfactory manner.

• Initial Complaint

  09/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In May, I had imaging services performed and was billed by Radia **** The bill said my insurance denied my claim and that I owed them $640. I called my insurance to ask why the claim was denied. They told me Radia billed it to the wrong entity and instructed me to contact them and tell them to re-bill it to the right entity. I later received a bill once again saying it was denied by my insurance. I repeated the process of contacting Radia with the correct entity information 2 more times. It was continually denied due to incorrect billing. After that, my insurance directly contacted Radia and walked them through how to bill this correctly step by step and said the problem was taken care of. I again received a bill saying it was denied. I called my insurance again today (September- I have been fighting this over 4 months), they said again Radia incorrectly billed this. My insurance called them again, and explained directly step by step how to submit this bill, and the Radia employee argued with my insurance representative saying that the way the insurance themself was telling them to bill was incorrect. As of today, my claim is still not resolved and the insurance company is now fighting with their billing department. This has been the most frustrating experience I have ever had, especially when every other healthcare agency I have gone to has had no issue billing my insurance correctly. After 5 attempts, it is no longer incompetence, it is maliciousness. I truly believe this is intentional fraud and it is unacceptable.

  Business response

  09/29/2023

  The patient was contacted via phone regarding this issue. We will ensure follow up is complete and resolution is reached.

• Initial Complaint

  07/02/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Radia *** claims I owe them money yet I have never received any bill or information of services performed that would require me to pay. I have done research on them and they took over ********* radiology and have done this same thing to multiple people as I have read about. They claim an amount is owed for a service that was never billed out though and has never sent anything information for such bill that has now been sent to collections. This is not how a business should conduct these Matters.

  Business response

  07/03/2023

  We are very sorry that this patient feels as though Radia did not communicate that there was a balance after our provider interpreted the x-ray he received. Radia is the reading radiology practice contracted with ********************** to provide interpretive services for imaging studies. Our services are billed separately from the hospital services.

  Radia billing sent an introductory text to the number provided in this complaint. Just like other healthcare portals used today, there is no personal information provided in the text messages. They are an outreach to the patient asking them to log into a portal where they can see detailed information about the services we provided and they can also update insurance information, view the bill for services, and pay their bill in the secure portal.

  Radia billling sent 3 subsequent texts messages informing the patient that there was a balance due with Radia. Radia billing received a "STOP" message indicating they no longer wanted to receive our text messages on 1/19/2023. Respectfully, the texting stopped and a statement for services and balance due was then mailed on 1/27/2023. A second statement was mailed on 3/3/2023. Both statements were mailed to the address provided to us by Legacy ********************** I can confirm that the zip code matches what was provided in this complaint. I will add that the statements were not returned by the post office, so we can assume they were delivered. A pre-collection letter letter was mailed to the same address on 5/12/2023.

  Because Radia billing received no response from the patient and the balance remained outstanding, the account was referred to an outside collection agency on 6/15/2023.

  Radia billing has received no phone calls or communication from this patient until this complaint.

  I believe that Radia did everything a business should do in an effort to collect for services provided in a hospital setting.
  

• Initial Complaint

  06/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I received a mammogram/3D mammogram through *************** on 4/21/2023. I verified that they were in network with UHC and that I had a $0 copay prior to the appointment. Rockwood/A **** billed $342. There was a plan discount of $155.72 through the contract agreement. United *********** then paid the full outstanding balance of $186.28 under my plan. The *** shows that I owe 0. There is a second charge/separate claim for the same service from an unknown/unseen company called Radia. I assume they are a contractor of some type, but there business should be with Rockwood rather than me. That claim shows a charge of $214.90 for the same mammogram/3D mammogram, but it was denied (Medical Claim # DW49582680) due to : You do not owe this amount because either (1) you chose a network provider that gives us a standing discount, (2) you chose an out-of-network provider that agreed to an amount less than billed, or (3) it is a surprise bill and the law protects you from having to pay it.I don't even know this company. Rockwood advertises that a 3D mammo is $65 without insurance and $0 with it (as I have). I saw them, my insurance paid them, and it is very deceptive to get a third-party bill for services already covered by my insurance. I do have ***'s available, but am unwilling to share them with Radia since it appears that they may be a fraudulent/sham business attempting to obtain personal information of "marks" rather than a legitimate company.

  Business response

  06/08/2023

  Radia is the Radiology practice contracted to interpret imaging studies for patients seen at ************ Clinics owned by Multicare. There is a bill for the services provided by Rockwood, the technical portion of the exam, and a bill for the interpretation done by the Radiologist. Radia billed United Healthcare for the interpretation and our claim was denied. Consequently the patient was billed for our services. Upon research, the claim was sent to the incorrect address for United Healthcare. I have revised the address and submitted the claim for our services to the correct United Healthcare entity. Normally there are no out of pocket expenses for the type of exam this patient received. I would expect the insurance to pay the claim in full. The patient should receive an EOB from her insurance carrier showing the claim was processed and paid to Radia. There should be a zero balance owed to Radia once the claim is processed and paid by the insurance carrier.

  Customer response

  06/08/2023

   
  Complaint: 20153037
  
  I am rejecting this response because: I did not engage Radia for services, nor provide them with my address, identifying, or billing information. UHC has already advised that I would have $0 expense for this claim, and Radia acknowledges that the mistake was theirs-- yet there is no apology or explanation regarding how they obtained my personal data within the law (I do believe Multicare committed a HIPAA violation by releasing it without my consent). If ******** contracted them- then Rockwood is the party that should have received the bill. Better yet, Radia should have handled their claim submission properly in the first place instead of engaging in illegal "surprise billing". This is a very poor business practice on the part of both Rockwood (which I will be vigilantly avoiding in the future) and Radia (which I don't recognize and did not hire). Radia needs to remove my information from their records and cease all contact/outstanding charges in my name. 
  
  Sincerely,
  
  K.E.  ******

• Initial Complaint

  03/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I don't know who Radia **** is, but they've been sending me shady, cryptic text messages telling me to click on a random link. I have never received a bill in the mail, just shady text messages. I don't click on random text links. EVER. I have had my identity compromised in the past and I DO NOT CLICK ON RANDOM TEXT MESSAGE LINKS. I am not going to reply to random text messages. Any police officer would tell you to not respond or click on random links. I googled Radia *** and called them today. The automated message confirmed my phone number and said I had a $0.00 balance due. I pressed zero to speak with a representative who required my birthdate to confirm any information. If you can see that I owe $0.00 by confirming my phone number, why do you need my birthdate? I don't trust this company. If I owe them money, they should send me a bill, not a shady text message. At this point, they text me I owe them money, but refuse to provide anything in writing stating I owe money. I pay all of my bills. I would pay this bill immediately if I actually had a bill. All I have is a shady text trying to steal my personal information. It's disgusting this company gets away with these kind of extremely shady practices.

  Business response

  03/27/2023

  If the patient does not wish to receive text messages from Radia, they may reply "STOP" and they will no longer receive them. This is outlined in the text message delivered. If they reply stop or do not pay via the payment portal, a statement will be mailed to the address provided by the hospital where services were rendered. There is currently a balance on this patient's account. Out of pocket expenses are determined by the patients insurance carrier and provided to the patient on their explanation of benefits. Our bill and the balance owed will match these notifications.

  Customer response

  03/28/2023

   
  Complaint: 19859521
  
  I am rejecting this response because:  I have been advised by local law enforcement to AVOID clicking on links within or responding to shady text messages requesting personal information.  I will NOT click on the shady link or respond STOP because if I do, I place my personal information AT RISK.  If a real bill exists and I really owe money, a bill will be mailed to me - which is a normal protocol.  I NEVER authorized text messages from Radia **** I did not sign up for paperless billing, I HAVE NEVER HEARD OF THIS COMPANY BEFORE THEY STARTED SENDING ME SHADY TEXT MESSAGES.  To reiterate, I have previously been warned by local law enforcement to NEVER click a text link or respond to a text from an entity I don't know.  I don't even know if the text I received is actually from Radia Inc.  I DID NOT DIRECTLY DO BUSINESS WITH THIS COMPANY.  If I owe you money, send me a bill - NOT A SHADY TEXT MESSAGE.
  
  Sincerely,
  
  ***********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩