Complaints

This profile includes complaints for Harris Ford Lincoln's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Harris Ford Lincoln

  20006 64th Ave W Lynnwood, WA 98036-5906

  
• 

  Harris Ford Lincoln

  PO Box 867 Lynnwood, WA 98046-0867

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/22/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a maintenance plan from dealership at time of purchase, have been in to have my truck serviced several times and suspected they werent doing the work that they were paid and scheduled to do , so this time I marked the tires and took pictures of the air pressure on dash readout , they double down and said they did the work and I knew they didnt, after confronting the manager, he apologized and he said theyre going through some changes, and I would get a refund , 3 weeks have gone by without a refund and they are not responding to my inquiries, they fraudulently filled out the paperwork to represent work that wasnt actually done and I am feeling like Ive been ripped off, I spent close to $3000 for this plan and Harris Ford ****************** is guilty of fraud and I want my money back

  Business Response

  Date: 01/28/2025

  Thank you for forwarding this complaint. I have reviewed the vehicle history along with the maintenance agreement that was purchased with the vehicle and agree that tire rotations are included with the oil changes and should have been done. I have discussed with our Service Manager who has also addressed this with the technician who performed the work. We have also heard directly from Mr. ***** to cancel the maintenance agreement and will process that immediately upon receipt of the cancelation form.  

  If anyone has additional questions, please feel free to contact me directly at ************************* or by phone at ************.

  Regards,

  Luk *********

   

  Customer Answer

  Date: 01/29/2025

   
  Complaint: 22842117
  
  I am rejecting this response because:**** offered a $250 reimbursement check directly to me , we both agreed that would be fair, have reached out to him 4 times with no reply . He just disappeared, ***** and I have talked and he understands Im not moving forward with canceling form until **** sends check.

  ***** notified **** that Im waiting for his check before I move forward.

  I have also filed formal complaint with ***********, and am also disputing charge on **** card for fraud . 
  
  Sincerely,
  ******** Welsh 
  
  

  Business Response

  Date: 02/05/2025

  Thanks for sending this back. I had left my direct phone number and email address on the last response and never heard from anyone regarding this. I just spoke to **** about the refund referenced, he had offered $250 of **** Reward Points that Mr. ***** declined and wanted cash instead. **** then explained that he would issue a reimbursement for $132 which is the list price for the service work which was sent to our accounting office to process a week ago. If Mr. ***** still has not received that he can reach out to me directly at ************ or ************************** He is welcome to process the cancelation request at any time he chooses. 

  Regards,

  Luk *********

   

  Customer Answer

  Date: 02/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *****

• Initial Complaint

  Date:10/01/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against Harris Ford for conducting an unauthorized credit inquiry on my credit report and failing to address my multiple requests to remove it. I have never done business with this dealership, nor have I ever visited their location. Despite my efforts to communicate with the dealership regarding this matter, they continue to ignore my requests.**Background:**1. **Unauthorized Credit Inquiry:** I have never filled out any application for credit or conducted any business with Harris Ford. However, an inquiry from this dealership appeared on my credit report in [month of the inquiry], 2024. I did not authorize this inquiry, and I did not express any interest in purchasing a vehicle from this dealership.2. **Lack of Response from the Dealership:** In the summer of 2024, I contacted Harris Ford at least four times, requesting the removal of the unauthorized inquiry from my credit report. Despite my written communications, they have failed to respond or take action to remove the inquiry. Instead, they repeatedly texted me trying to sell me a vehicle, which I was not interested in. This inquiry remains on my credit report and is causing unnecessary harm to my credit standing.**Impact on My Credit:**This unauthorized inquiry is negatively affecting my credit score and has contributed to a denial of credit due to excessive inquiries on my report. I should not be penalized for an inquiry that I did not initiate, especially from a dealership with which I have no relationship.**Requested Resolution:**1. **Immediate Removal of Credit Inquiry:** I request that Harris Ford immediately remove the unauthorized credit inquiry from all three of my credit reports (Equifax, Experian, and TransUnion). I did not authorize this inquiry, and it has no basis for remaining on my credit report.2. **Correction within 15 Days:** I am giving Harris Ford 15 days to remove the unauthorized inquiry from my credit reports

  Business Response

  Date: 10/01/2024

  Thank you for sending us this complaint. The inquiry originated at our ********** dealership in *******, ** who specializes in helping customer get an auto loan. In this case, Mr. ****** inquired through a 3rd party vendor ************** who referred his inquiry to us. Our staff (**** ******* and **** *******) connected with Mr. ****** and ran his Equifax credit report as was authorized by him when he submitted the inquiry. 

  Hopefully this additional information helps Mr. ****** recall the situation. If anyone has additional questions, please let me know. I can be reached at ************************* or by phone at ************.

  Regards,

  Luk *********

  Customer Answer

  Date: 10/01/2024

   
  Complaint: 22362806
  
  I am rejecting this response because: I do not know or did not call any of these individuals to make this application. I never applied at ********************* or any other location. 
  

  I sent you registered letters about this. Why didnt you reply then? You were Sent 3 last month and a text message and when I sent the text message to your dealership you didnt reply or address the issue. 
  

  I was shopping for a Particular used vehicle and it wasnt there. I bought it from *************. I have never set foot in your location. 
  

  so Im gonna need more information about how exactly my application and credit details were received because I might have to report identity theft.
  

  I would appreciate the businesses cooperation and their delete of the inquiry per my statement.  
  
  Sincerely,
  
  *********** ******

  Business Response

  Date: 10/07/2024

  Thank you for sending the additional information. I have been in communication with Mr. ****** via email (attached) and sent him the information regarding the inquiry we received along with the disclosure form the vendor regarding the running of a credit report. If Mr. ***** is a victim of identity theft, he should inform the credit bureaus, and they are able to help him remove the inquiry. 

  If he or anyone needs additional information from us please let me know. I am available directly at ************ or by email at ***************************************

  Regards,

  Luk *********

  Customer Answer

  Date: 10/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  The businesses worked with me to resolve the issue and giving me probably all the information they have and I did file a police report and a report with the federal government that Im waiting for instructions and then I have to file with the credit bureau so I wanna think the business for finally responding and my thanks to Mr. ********* for providing me the information 
  
  Sincerely,
  
  *********** ******

• Initial Complaint

  Date:04/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a 2023 **** F250 in May 2023. Our truck now has 8K miles on it and the transmission went out. We brought the truck in under warranty almost 2 weeks ago and after multiple attempts to contact the business to find out the status of our truck no one will return phone calls. We were told that they would have our truck for a week and half tops and we are now almost 2 weeks without our truck and we have no idea what is going on with it. We are paying a huge monthly payment on a brand new truck we don't have and they do not give you a loaner vehicle anymore. We are so dissatisfied with the non customer service we are receiving and would like our truck fixed and returned to us.

  Business Response

  Date: 04/15/2024

  Thank you for letting us know about this complaint. We have been in communication with *************** on the repair which we are expecting to be done today or tomorrow. **** does have assistance for rental vehicles that we are happy to look into should the need arise in the future.

  If anyone has any additional questions please feel free to reach out directly at ************ or via email at **************************

  Regards,

  **********************

  Customer Answer

  Date: 04/15/2024

  The only reason that **** has been in contact with me is because after 2 weeks of my husband and I calling **** without ever receiving a call back. I finally just kept calling on Friday until I got a actual person on the phone. I had already called and asked to talk to a manager and it went to VM so I left a message and I still have not received a call back from the manager. I was told on Friday 4/12/24 that our truck would be fixed by Monday or Tuesday. When we brought the truck in about 3 weeks ago **** said we do not give our customers rental vehicles which was a huge shock to us. My husband was also told the same thing when he told them if you are going to have our truck for a extended amount of time that **** needs to give us something to drive. The guy said their policy changed and they no longer provide rental vehicles. I see in the response from Luk that they do have rental assistance. So someone is lying here. If they complete our repairs and return our truck to us by tomorrow then at this point I don't want to deal with getting a rental. It would have been a huge help 3 weeks ago when we dropped our truck off. Thanks ***********************

  Customer Answer

  Date: 04/29/2024

  Truck has finally been fixed.

• Initial Complaint

  Date:04/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought our 2017 **** f250 lariat in august of 2022. During the test drive we noticed the panoramic glass on the sunroof was cracked. Told our salesman **** and he said not to worry about it and it would be taken care of. When talking to finance guy he also said that it would be repaired and the part was already ordered. Been calling and emailing the person we were told could handle this situation and havent ever got a response. Ive been emailing the parts guy every day for the past week to hopefully get a response and still nothing. In our contract it has a promise to perform work form in there that says Harris is responsible for repairs.

  Business Response

  Date: 04/15/2024

  Thank you for sending us this complaint. We reviewe3d the transaction documents and while they do say that the repairs have a deadline we want to help take care of the customer regardless. Our customer relations Manager has connected with the customer as well as a local repair facility to arrange having the glass replaced. 

  If anyone has additional questions please feel free to reach out to me directly at ************ or by email at *************************

  Regards,

  Luk *********

• Initial Complaint

  Date:12/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Harris Lincoln is claiming that the car we purchased less than 12 months ago was never sold to us. When talking with their finance department they couldn't be less helpful. They sold us a car knowing there was a manufactures recall on the vehicle, that we are unable to get repaired due to Harris Lincoln not contacting us about the issue. As of right now the car has no dealer warranty to fix safety issues with the vehicle.

  Business Response

  Date: 01/04/2024

  Thank you for sending this complaint to us. I reviewed the transaction, history and spoke to the parties involved. Our General Sales Manager has spoke with both ****************** and the Lincoln ************** We are arranging to have our ************** van drive to the Nuzbraks and perform the work at their convenience.

  If anyone has additional questions please contact me directly at ************************* or by phone at ************.
  

  Regards,
  

  Luk *********

• Initial Complaint

  Date:12/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We came to get the climate control panel repaired, head lights repaired and had a question about an engine warning light and an overall inspection of the car for any other issues that *** be covered by warrenty. We were informed we needed to replace the timing chain and sterring gear as well as the climate control panel - all covered under warrenty. We picked up the car on 08/29/2023. We needed our car as we had out of town guest and had reted a VRBO in birch bay and needed to also make trips to the airport. We were told we could not take our car as warrenty still had not paid a ******** of $597.77. **** told us he would send us photos of the additional timing chain parts needed to send to warrently so we could be reimburst or leave the car untill ******** paid. We paid as we needed the car. **** ever set us the photos to get reimburst. We took the car had issues imediately. Tempeture control did not work, head lights shut off (all), very strong smell of gas where we had to stop several times. Car started had due to timing. We brought the car back in on 09/07/2023 to address issues listed above. We picked up the car on 11/08/2023. Climate control is not working, no defrost, esculates up to 85, alarm wont go off. Headlights still go out. Harris Ford refuses to fix the car. They say we are not a "good fit". Reasons give to me were we gave them a poor internal review. Harris Ford will not honor there work. Thank you

  Business Response

  Date: 12/18/2023

  Thank you for sending us this complaint, I have reviewed the repair history with my Service Manager who is familiar with the situation. 

  The Service contract company did not allow us to replace all the pieces needed with "new" parts nor did they allow us to replace items that need to be done in conjunction with some of the parts being changed. These reasons were part of the need to return for the second visit along with additional concerns we did not deal with initially. In both instances the ******* arrived minutes before we close, made a scene and would not leave until they got what they wanted. This resulted in us releasing the vehicle prior to being paid in full from the warranty company who did not pay us the full amount owed. 

  While we are unsure what the issues are with the vehicle at this time, our concern of assisting them with the repair is having another negative interaction arise that we do not want to put our staff through. If the Potter's would like us to help with the repairs, they can contact me directly at ************ or via email at ************************* and we can discuss accomodating them. 

  If anyone has additional questions please feel free to reach out to me directly.

  Regards,
  

  Luk *********

  Customer Answer

  Date: 12/19/2023

   
  Complaint: 20996539
  
  I am rejecting this response because: Our issues with our complaint are time, lack of communication, disrespectful treatments and poor-quality work.  The first time our car was in the shop for over four months. Mid May - mid September. The issues getting warranty approval were greatly exaggerated per warranty company interview that provided dates of communications. We would call for updates, leave messages, not get return calls and when we did speak with the service department we were treated poorly. We felt we were being lied to on several occasions.  We also asked to be informed on any cost not covered by the warranty - we wanted no surprises when we went to get our car. We were not informed about the warranty  not approving any work needed. We were told the car was ready and we could pick it up. We called and said we were running late and the would wait. When we showed up, we were informed we needed to bay over $600.00 to take the car as the warranty had not yet paid. The request for payment was not even submitted to be paid. **** said we could wait for the warranty to pay or we could pay it our self, **** would send us the photos so we could get reimbursed. We agreed to pay the six hundred as we needed our car and have **** send us the photos to get reimburse. We left with the car. It was not cleaned. The car smelled so bad of gas we had to stop and take breaks. The headlights did not work. The climate control panel did not work. We brought the car back ASAP. The car was back in the shop for another two months. Again, the climate control panel does not work. The headlights do not work. The dashboard does not appear to be put back together right with gaps. We called to voice our issues with the "repairs" to be corrected again and were told we were not a "good fit" and we needed to go elsewhere. They did not appreciate our poor review. This company has been a complete nightmare to work with. I find the time frame of over six months, the lack of quality control and the refusal to honor their work to make things right unacceptable. 
  
  Sincerely,
  
  **** C & *****************************

• Initial Complaint

  Date:10/24/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2020 F150 purchased new taken in for rattle and found to be out of oil, within warranty period. Harris filled oil and had me do an oil consumption test whereby I would run the vehicle for **** miles and bring it back for evaluation. Upon picking up the vehicle I was charged $430 and told the problem was the *** valve which they would replace for $400. I argued the charge would be covered under warranty but was told a *** valve is not covered. I have since replaced the *** valve and done another consumption test and found the vehicle continues to burn oil, 1.5 quarts in 483 miles. **** has known about the oil consumption issue since 2018 (see ********************** ****** *** active lawsuit) and Harris Ford is following the company line. I also incurred a cost of $96 for a car rental so they could have the vehicle overnight which should also be covered. I will definitely serve notice of legal action in small claims court if not made whole immediately.

  Business Response

  Date: 11/13/2023

  Thank for sending us this complaint. We have been able to connect with ************** who has brought his truck to another **** dealer to help resolve the issues he is having. We have agreed to refund him the money he paid us for the diagnosis and hope the other **** dealer is able to resolve the issue.

  If anyone has any questions please let me know. I can be reached by phone at ************ or email at *************************

  Regards,

  Luk *********

  Customer Answer

  Date: 11/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:05/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I purchased the vehicle I was told it was covered under warranty. The vehicle is in fact not I was not offered to purchase a warranty because they said it was under warranty now that I am needing repairs I am unable to get the vehicle repaired I would not have purchased this vehicle if I knew it was not under warranty or atleast purchased my own warranty.

  Business Response

  Date: 05/31/2023

  Thank you for sending us this complaint. The vehicle does have a service contract, our business manager just made contact and cleared up the confusion.. 

  If anyone has any questions please let me know, my email is ************************* and phone number is ************.
  

  Regards,
  

  Luk *********

• Initial Complaint

  Date:05/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from this dealership on 5/6/23. Part of the negotiated deal was that the dealership would be responsible for addressing all four wheels which have substantial scratches/curbing as well as a professional detailing of the vehicle purchased. A few days after the sale, the sales associate called me to tell me that the wheels could not be repaired as they promised and that I needed to "work with them" on a solution. There is no solution, if the wheels can't be repaired then the dealership is responsible for replacing them. The sales agreement contains no specific language to repair or replace, only that the wheels will be addressed. The fact that what they promised is not possible, is on them for promising something in order to get the sale that they had no knowledge of being possible OR they knew was not possible but made the promise in order to get the sale. I provided a quote to have the wheels replaced then heard nothing for close to two weeks. When I threatened to take more direct action a sales manager contacted me and said the wheels can in fact be repaired. When I asked who the vendor was that said they could repair them, the dealership told me I was not entitled to that information. If they promised the wheels could be repaired (in order to get the sale), then said the wheels can't be repaired according to their "wheel guy" and they apologized to me via text for the repairs not being possible, then why are they now saying they can be repaired but won't provide the vendor information so I can be assured, as the vehicle owner, that the dealership is being truthful when they haven't done so up to this point.

  Business Response

  Date: 05/30/2023

  Our customer relations manager reached out to **************** this afternoon to facilitate the repairs. He was very rude/ combative, so she asked our General Sales Manager to reach out and when he did **************** hung up on him.  We are happy to complete the wheel repairs as we committed and when **************** would like to have them done, he is welcome to reach out to either *** or **** to have that scheduled.

   

  Regards,

   

  **********************

  Business Response

  Date: 05/30/2023

  Thank you for sending us this complaint. I have reviewed the communication history and attached the most recent 2 weeks of dialog. As can be seen, we have no issues executing the work we committed to and I have asked **************** our customer relations Manager to reach out with **************** to have the repairs taken care of.

  If anyone has any questions please feel free to reach out to me directly at ************ or via email at *************************.

  Regards,

  **********************

• Initial Complaint

  Date:02/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Mechanic (***** @ *********** service Northgate) couldn't fix a Check Engine Light (Codes ************** code, he followed the diagnostic tree and the check engine light came back. He recommended Harris Ford Lincoln service department for the fix, which was a computer flash to update the computer that reads faults for codes on the engine. This was stated by me to the ************* but to my consternation they ignored my mechanics recommendation (which I left with them). I dropped my car to Harris Ford Lincoln service department on Wednesday, Feb 8,2023. For my trouble I have received a BILL for $1587.02 for services that don't include computer flash update, nor did it fix the issue. Because the P0340 and P0344 code have shown back up. What was done was telling me (on Thursday Feb 9th) that your tech detected a low power fault on the alternator and battery. At that time, I said ok to the upgrade, but I spoke with my mechanic and he stated that he would see the fault (if there was one) when he did the diagnostic on my vehicle. BTW he never found a power fault at all. On Saturday after seeing my mechanic I returned to Harris Ford Lincoln service **** and found them closed, left a voicemail to ************************* (service ****) telling him NOT to upgrade my battery or alternator and just flash the computer to see if this fixes the issue. On Feb 14, 2023 I picked up my car, the bill clearly states and I quote, Found Engine light on with camshaft position sensor codes and faults. Replaced Alternator assembly only, the customer wants the same battery and sensors still. With the Alternator Assembly currently charging system now fully functional at **** volts cleared codes and no codes returning at this time. At the time of testing no faults were detected." Nothing was said about flashing, nothing said about me stating don't upgrade the alternator. Now after picking the car, after Harris Ford Lincoln service **** was closed for the night; guess what I found when starting the car, a Check Engine Light (Codes ************** showing. So basically, I wasted 6 days and $1587.02 for nothing. I tried going back to Harris Ford, but for my trouble they convinced me to leave my car with them for a day and then explained that they found the fault in the Timing System and for me to pay Parts and them Labor it would fix the issue. More money I didnt have with no mention about giving me a refund. Nor an apology for not fixing my car. I spoke with my mechanic, and he stated that the P0344 code was not a fault in the timing system but the computer sending erroneous signals. I also sent an email on February 14th to the General Manager ********************** with no response. I am pretty much out of options. At least I wish to have my bill refunded minus the ****************** & labor ($277.50).

  Business Response

  Date: 03/07/2023

  Thank you for sending us this complaint. I spoke to one of our ****************** staff who was there when the vehicle was dropped off and when it was picked up. We were told the other shop couldnt figure out the issues and they couldn't fix it. Our technician found at the time of diagnoses that the alternator was not charging, and because the *** wont work properly without it being charged correctly we needed to start with replacement of the alternator and battery. Monday we installed the alternator which had been approved. *************** came in to  pay for the alternator Monday night and didnt mention he called over the weekend to tell us not to install it not did he mention being upset that we installed the alternator. A day or two later he came in terribly upset that his vehicle wasnt fixed and then told us that he never wanted the alternator. We asked why he paid the bill if he didnt want it if we werent supposed to install it which he did not have an answer to. **************** then said we never fixed the vehicle, and he came straight back. The person he was speaking to corrected him stating that they were there, watched him leave in the car and asked why he didn't come back in if the light was on before he left which **************** was unable to answer. We understand that the codes are back on and if an alternator is not charging at the time of diagnoses, we need to fix that. We offered to diagnose the vehicle it again at no charge and we did isolate the issue to the base timing. We told him we would take care of the labor at no charge if he covered the parts which **************** seemed okay with but did not bring his vehicle back for the repair.

  
  If anyone has any additional questions please let me know. I can be reached at ************************* or by phone at ************.
  Regards,

  
  **********************

  Customer Answer

  Date: 03/09/2023

   
  Complaint: 19495787
  
  I am rejecting this response because:
  

  This all comes down to your word of your tech and my 20 ******* Mechanic who will provide an affidavit stating the car alternator there was nothing wrong with it.  Also I have electronic proof going back to Jan 18 thru Jan ********************* voltage from the Alternator. 

   

  As a good will gesture on your part,  I will pay for the Diagnostic you provide me a refund on the rest since my car was not fixed.  This will come to approximately $1300.

  
  Sincerely,
  
  ***************************

  Business Response

  Date: 03/24/2023

  We are sorry that **************** is not happy with our response but we stand behind our explanation and also our previous offer. If he would like to take advantage of that offer he is welcome to reach out to our service department and get that scheduled.

   

  Regards,

   

  Luk *********

  Customer Answer

  Date: 03/27/2023

   
  Complaint: 19495787
  
  I am rejecting this response because:

  So the offer is pay you more money to maybe fix the issue.  So lets keep it simple, I dropped the car off, your service department stated they fixed it and when I picked it up same issue engine light on and same error codes.  Yet I was told it was an alternator.  So lets say I bring the car back and this doesn't fix the issue, what then your department says, oh *************** it was this issue, pay a little more and we can fix that...no going to happen.  I paid you for a service and your failed to live up to your expectations.  The last mechanic who couldn't fix it gave me me my money back and sent me to you, but you already know that,  you have been chatting with him and he told you the same thing I am telling you.

  Here is a quote from your website: Harris Ford has founded its reputation on customer trust and satisfaction. We know that trust isn't simply given, so we have dedicated ourselves to earn yours. Harris Ford is committed to superior service in all departments, from sales to finance to service.

  I am not satisfied and request my money back minus the diagnostic fee.  No other requests will be considered.

  
  Sincerely,
  
  ***************************