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Business ProfileforTravel With Alan
At-a-glance
Related Categories
Business Details
- Location of This Business
- 5611 196th St SW, Lynnwood, WA 98036-6168
- BBB File Opened:
- 3/6/2020
- Alternate Business Name
- Direct Travel
- Business Management
- Mr. Alan Schiller, Owner
- Contact Information
Principal
- Mr. Alan Schiller, Owner
Customer Contact
- Mr. Alan Schiller, Owner
- Additional Contact Information
Phone Numbers
- (800) 622-3342Other Phone
- (800) 622-3342
Customer Complaints
4 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
04/06/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Customer Reviews
6 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
john M
08/03/2024
Travel With Alan Response
08/04/2024
Dear ********************:
First of all, I'm glad that you received the settlement from the insurance company last month. A travel insurance claim, like any insurance claim needs to be fully investigated by the insurance company. This takes some time and some "back and forth" with the insurance company, while they do their due diligence. I'm sorry you had to cancel but I'm pleased to hear that you got the settlement you were looking for.
I need to point out that, since we are in ****************, and not licensed insurance agents, we cannot make recommendations about travel insurance or assist with claims. We can only provide requested trip details, including trip dates, trip cost, date of trip cancellation, and cancellation penalties. We did not refer you to IMG. Rather, we referred you to ***********, which is a licensed insurance broker. I like Squaremouth because, after collecting the trip details, such as trip dates, dates of birth, and trip cost, they recommend several different policies from several different companies. You can then look through the different coverages and costs and decide which is best for you. From that platform, you selected IMG.
The main reason I like Squaremouth is because of their ***************************. This is a team that will assist a client when a when they are having a problem with a claim. They are able to move things along, when a claim settlement is taking too long.
When you called the office about your issue with IMG, I said I would take your call personally. You were very upset and excited. You were trying to make your case to me as to why your claim should be paid. I was trying to tell you that you don't have to make your case to me...I am not the one who decides which claims should be paid. I was finally able to refer you to the *************************** at ************ It seems that this was effective, as your claim was then settled very quickly.
I wasn't trying to tell you that I wasn't interested. I was just trying to refer you to the people who could help you...and it seems that they did.
I'm sorry that you had to cancel your trip and I'm sorry that your claim took some time to settle. I do hope that when you are ready to travel again, you will consider one of our cruises or tours.
*************************
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