Business ProfileforSteve's Plumbing LLC

I called to get a wobbly toilet looked at at *******************, and as others have said, the company charges $99 to come out and diagnose the problem -- which is mostly fair given you can turn down the work and otherwise waste their time. When they came out, they fixed the wobble and claimed to have replaced all the bolts and seal. But upon closer inspection, what I saw was 1) no wobble (great!), 2) a toilet that seemed sort of lifted off the floor (huh?), 3) a couple new bolts (yay!), 4) a couple ********* with two swimming in a pool of wet caulk (wtf?!), and 5) new caulking but only around about half the toilet and done with gaps and done sloppily as if without a caulking gun (um, no). See photos...What's worse, the final bill came to nearly a whopping $1,200. Meanwhile, online averages for FULL toilet installations including a brand new toilet go up to about $1,000. I left a review on this with them, expecting a response given they have a satisfaction guarantee, but no response. I emailed and then followed up with a voicemail and finally got a response. They said they would come back out and we scheduled an appointment but they were a no-show. I called back and the woman said the manager canceled the appointment but no one called me to discuss or even honor my time sitting home for four hours. Nice! I am requesting a full refund to honor my time and hassle and their satisfaction guarantee given I am highly unsatisfied. Thank you