Business ProfileforNavigate Community Management

On April 26, 2023 my husband and I entered into a purchase and sale agreement to sell our home at *************************************************************. Our residence is located in The Commons at ******* COA and managed by Navigate Community Management, owner *************************. Our sale agreement called for the Resale Certificate to be delivered to the buyer in 10 days. On May 2, 2023 I paid $316.95 for Navigate (through ************) to order the certificate. After speaking with our escrow, Chicago Title, they said they have had a lot of trouble with Navigates performance with other clients. With that knowledge, on May 3, 2023 I paid $139.95 to rush the order. The sale closing date was May 31, 2023. I received a frantic call from Chicago Title on Thursday, May 24, 2023 stating that Navigate had not given them the Resale Demand Note and we could not close on the closing date without it. They called Navigate with no response. On May 24, 2023 we paid another $461.95 to ************ to get the Demand and added a rush on the order. Chicago Title finally received the Resale Demand Note but it had the wrong association name. That was finally corrected. In total, my husband and I paid $918.85 for a Resale Certificate. **************** law RCW 64.34.425 states: a resale certificate *** not exceed $275.I emailed my concern over the excess charges to Navigate owner, *************************, and he said he would make no effort to reimburse. I am requesting a refund of the excess amount paid of $503.85 from Navigate Community Management. The Resale Certificate of $275 plus the $140 rush charge accounts should be a charge of $415 only. Navigate charged me $918.85, so a reimbursement of $503.85 is due.Please investigate Navigate Community Management. Holding people hostage at a stressful and vulnerable time during a real estate closing transaction is outrageous.