Business ProfileforVerraTerra LLC

Verra Terra was the property management company responsible for a home we rented in ******** ** for three years. On 5/28/22, we notified Verra Terra that we would be vacating the property on 6/25/22 (lease agreement called for 20 days of notice) and attempted to coordinate our final walkthrough. The contractual lease agreement specifically requires the agent conduct a final inspection with the tenant upon exit. One week prior to move out, we again attempted to coordinate the walkthrough having received no response to our original request and provided multiple days and times. We were told by the agent she was unwilling to conduct the inspection because it was her birthday and she had other plans. We expressed our discomfort citing the clause within the lease requiring the agent to conduct a walkthrough - we did not want to be found liable for anything we were not responsible for as the condition of the home upon arrival was worn and dirty (all documented). We were not provided an alternate solution and had no choice but to vacate without an inspection but thoroughly documented the condition of the home upon exit - thoroughly cleaned and in better condition than received. We were notified on 7/11/22 that we would receive our full security deposit and prorated rent for **** in the mail but a $400 hold would be in place to ensure utilities were removed from our name and paid. This was not outlined in our lease so we submitted documentation that all utilities were indeed paid in full and removed from our name and requested the refund. On 7/13/22, 3 weeks after departure, we were told the refrigerator had a smell and the stove was dirty - would require $180 cleaning. Per the lease agreement, both were cleaned and in better condition than received. On 7/27/22, we were told the $400 would be repaid but refused the remaining $180 ($580). As of 8/2/2022 we have not received our $400 utility hold and are owed the $180 due to their negligence and breach of contract.