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Business Profile

Property Management

Total Property Management Services Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/23/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They list properties as available then tell you they have several others already approved on the same property after charging $45 and running a credit and background check. You should be told that there is someone approved and not list it as available, BEFORE being charged and credit ran. Are they making money from running credit and background checks? I believe that practice is illegal in ********** and I requested a receipt showing what they pay for the checks via email and received no response. ********** law states they must show their costs.

    Customer Answer

    Date: 04/17/2023

    Not sure what clarification is needed as I was very clear. Realtors are collecting and running backgrounds on applicants AFTER the property applied for has already been rented. By ********** law, as I asked them for as well, they must show how much the background check costs. Seems that theyre collecting these fees for a reason and it sounds like profit. Once a property has received a qualified applicant and/or the property is no longer available (as I was told it wasnt) then they should not have charged me and ram a credit and background check.

    Business Response

    Date: 04/19/2023

    I am the owner and designed broker for **************************************. We are a real estate sales firm and do not operate a property management firm. The property management firm you are most likely trying to contact is Total Property Management. They are a completely separate company than mine. I do not own or operate any part of that company. Hope this helps. 

    Customer Answer

    Date: 04/21/2023

    I spoke with ************************************** and the property management is a different section from them. Refile this complaint with Total Property Management in **********, **.

Total Property Management Services Inc is NOT a BBB Accredited Business.

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