ComplaintsforTransblue

• Initial Complaint

  02/16/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Transblue sent an invoice to our HOA for services * NOT requested * NOT contracted

  Business response

  02/20/2024

  To Whom it May ****************** apologize for the misunderstanding regarding snow removal services for the current snow year of 2023-2024. We previously had a contract with a Management Trust location in *******, ********** named Copper Creek II for the 2022-2023 snow year that was for a one year period only. This contract expired for the current season. Transblue's internal snow removal team mistakenly added Copper Creek to an internal route during a freezing weather event. Safety is our priority, and even though the snow service is not billable, we wanted to ensure the property was safe.
  
  At this time we will void the one service that was billed to Management Trust leaving the account at zero balance owed to Transblue for snow removal services this season (invoice attached).
  
  We appreciate your understanding with this matter. Have a wonderful day. 

• Initial Complaint

  01/31/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I hired TransBlue to complete a home remodel on June 24, 2023. A deposit of $46,984.23 was paid on July 24, 2023, and work was to begin on July 31, 2023. The project was estimated to take 45-days to complete, barring complications. To date, no work has been started on my project. No complications have been communicated and I have had to work with three different Project Managers. Two have left the company (unknown reasons) and one was totally incompetent. All communication with TransBlue has been initiated by me, after trying to ascertain why I havent heard from the assigned PMs for several weeks and still no progress on our project. On Jan 16, ****, I sent an email to the assigned PM and received no response. On Jan 19, ****, I received a strange phone call from someone who claimed they worked for TransBlue and had the old PMs phone. After sending an immediate email to find out what is going on with the assigned PM, the Operations Manager, who has been included on all of my emails, finally responded. I learned the third PM abruptly left the company, sometime between mid-Dec 2023 and early January ****. I found myself asking why I had to reach out to them again to learn this, but I am not surprised. TransBlue wanted to assign a 4th PM, but their lack of communication and consideration for our project is obvious. TransBlue cannot get their stuff together. I have asked for my deposit plus $818.39 so I can extend my building permit which will now expire as a result of their failure to complete our project. I have asked them to refund our money twice. My last email was sent today as a follow up to a Monday, Jan 29, ****, email telling them I would hire an attorney and pursue court if they did not return our deposit.After the January 29 email, I received a response from them saying they were still going to complete my project and would be happy to pay for the building permit extension. At this point, I just want our money back. They will not respond.

  Business response

  02/09/2024

  ****,
  
  We apologize for the significant inconvenience you've experienced with your home remodel project.
  
  As you are aware, we experienced difficulties with our crews and the scope of work not being apples to apples. When our crews arrived onsite to review the project details, we had many instances where you insisted on more work being done than was in the contract. This caused pricing issues, and delays outside of our control. These delays caused us to run into the winter season and opening your home in the winter, especially with the cold weather we experience would have been detrimental to you and your home and the project. Having taken that into consideration we decided it was in all partys best interest to move the project to April **** when we have the appropriate weather needed to execute a project of this size and nature.
  
  We do however take your concerns seriously and are committed to making things right and are taking comprehensive steps to review and improve our internal processes and communication protocols to prevent such occurrences in the future.
  
  We are actively in the process of rectifying this situation. We acknowledge the urgency of resolving your case, especially considering the delays have led to additional costs on your end and ours, such as the extension of your building permit. We are more than happy to refund the balance of the project.  We hope to restore your faith in Transblue and demonstrate our commitment to rectifying this matter to your satisfaction.

  Customer response

  02/09/2024

   
  Complaint: 21229149
  
  I am rejecting this response because:
  

  Their statements about changing the scope of work are grossly inaccurate and a total misrepresentation of the facts. I have emails to prove all of that.  They need to check the emails associated with this account. Also, not once has TransBlue communicated that they had decided to move the project to April **** due to any complication. In fact, the last Project Manager (*************************) mentioned mid-December that the contractors, who won the bid, were going to start the project after Christmas. It was after no one showed up for several weeks that, once again, I had to reach out to them to find out what was going on.  
  

  I am requesting my money be returned. They are clearly misrepresenting themselves now.

  
  Sincerely,
  
  ***************

  Customer response

  02/16/2024

  As of today, February 16, ****, TransBlue worked with me and both parties have agreed to resolve this matter amicably by TransBlue refunding my deposit and Building Permit Extension fee. With the closing of this complaint, both parties will consider this matter resolved.  Please close this complaint as I am satisfied with TransBlues proposed resolution. 

  If you have any questions, please feel free to contact me.

  Respectfully, 

• Initial Complaint

  08/22/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  5/26/2021 They told me the work would start in June 2021 now it is 8/22/2021 still no work I want a full refund 7514.86 paid on 5/26/2021

  Business response

  08/31/2021

  Transblue Ballard has offered Mr. *****, either to honor the contract and build his porch, or we have offered to refund his money, which ever he wished.  We were, and still are more than willing, to give him the awesome job he deserved.  We do our very best to offer all of our clients world class service.  We are always willing to do whatever it takes to make it right for our clients.

  Customer response

  08/31/2021

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely, I will accept my full refund of 50% down payment 7514.86 returned to me I will not sign the paper work they sent by email after the payment is in my bank this complaint is resolved.
  
  ****** *****

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