Business ProfileforBud Clary Chevrolet of Moses Lake

I went to this dealer on 12/11/2023 and witnessed This business practicing ugly business techniques such as charging astronomical amounts of money for regular maintenance. (as high as $5000 for oil changes and brakes) with no options to say no. I witness their employees drive every customers vehicles with excessive speed through the service bay and through the parking lots. ****** observed of over ***** mph through a parking lot, primarily by the employee *******************************. They also charged me a per individual diagnostic, every shop Ive been to in my life will charge 1 diagnostic fee to look over the whole car. At bud clary on 12/11/2023 I was there for a coolant leaks and a Window leak. They charged me $370 to tell me what I already knew with no new information. I went in telling them my window leaks and the Lines under my vehicle leak. All they did was take it back and say Yes it leaks charging 160 to look at the window, and another 160 to look under the vehicle. They are over charging on labor. I received a tech service bulletin on the cost of materials and hours labor it would take to get the job done. It was $30 for materials, and the Job was supposed be be done in 2 hours. Bud Clarys quote was $930 + another diagnostic fee. With zero explanation on why the cost was so high. The service advisor ********************* wouldnt tell me full prices of anything. If I asked for a quote on the phone, he would say, 360 plus 160 plus 50 plus, etc He never tells the actual price until after he swipes your card. No matter how many times I asked. He speaks in code when talking to his customers to try and confuse them as much as possible. Between the excessive driving of customers vehicles, the over charging for no services exchanged, this place needs to be reprimanded for their unethical, age old business practices that take advantage of people who dont understand the inner workings of a dealership or the service department.