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Find a Location

Al's Glass Service has 1 locations, listed below.

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    Business ProfileforAl's Glass Service

    Windshield Repair

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    518 East 3rd Avenue, Moses Lake, WA 98837-1712
    BBB File Opened:
    10/29/2002
    Years in Business:
    39
    Business Started:
    1/1/1985
    Business Started Locally:
    1/1/1985
    Business Incorporated:
    10/13/1992
    Type of Entity:
    Corporation
    Business Management
    • Ms. Reva Vanerstrom, President
    Contact Information

    Principal

    • Ms. Reva Vanerstrom, President

    Customer Contact

    • Ms. Reva Vanerstrom, President
    Additional Contact Information

    Fax Numbers

    • (509) 766-7922
      Primary Fax

    Phone Numbers

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/23/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I have been working with **'s Glass since 10/1/2021 to get the windows in my home replaced. The trim in the basement was done with wood that was not pressure treated and was left exposed and unsealed from 3/30/22 to 6/30/22. I brought this to their attention 3/30/22 and 4/20/22. On 4/20/22 I spoke with the owner when he came to reinstall a broken window. He was unaware the basement windows had been left unfinished. He told me his installers had told him they had completed the work. During this time, the wood frame and siding were exposed to the elements. The windows were sealed on June 30, 2022. However, the windows were sealed with caulking that is not meant for cement, untreated wood is still exposed, parts are still unsealed, light is coming through gaps between the wall and window frame, insulation is missing from the basement and ground level floor windows, the caulking in the upper window has started to crack, parts of the windows' drainage portion is covered by trim or caulk, and there are large gaps in parts of the windows that I was told would be covered up. I am also concerned that the windows in the basement are not tempered glass and that there is not enough space between the window and base of the ground to prevent moisture/flooding damage that is needed for them to be up to code. On 4/20/22 ****** informed me they would not be able to complete the French doors or egress Windows. I paid $300 to have an electrical outlet to be moved at their request to install the French door. I will have to pay to have the drywall repaired since there will not be a French door going in there. There has been damage done to my home from them as well (broken gate, siding damaged, exterior trim was damaged, a light fixture broken, a screen was left bent, two windows werent installed, and one window was left without trim. There is a concern that the foundation of my house has been compromised due to the install of the basement window. I am hoping we can resolve this issue.
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    Customer Reviews

    0 Customer Reviews

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    Local BBB

    BBB Great West + Pacific

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