Complaints

• Initial Complaint

  10/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They keep calling my family members.i told them I don't remember the loan I'm also retired I no longer have a e,mployer.the have wrong employer

  Business response

  10/11/2024

  SB&C, Ltd. has no record of a person with this name, phone number, or address.  Perhaps the consumer has the wrong company.  

• Initial Complaint

  06/11/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Company is not BBB accredited with a A+ rating.Company is deceitful and unlawful practices.Company does not have a team of lawyers.Company prays and manipulates victims and purposefully sends letters to wrong address and then served out of the blue and generally they win when a default judgement because nobody knows how to fight. It is not difficult, you have the right to challenge everything and file a civil complaint against them. If you do, they will disposeof the debt or return it to the company you allegedly owe.Yeah, they arent very scary.

  Business response

  06/22/2024

  The company is unable to locate any record of a customer with this name.  

• Initial Complaint

  04/30/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Was not probably notified before garnishment happened Based of the documents I got from the garnishment company the medical **** and/or service took place in 2013; 3 years past the statue of limitations on medical bills Called the ***** to ask why I was not notified; was told that they did not have to notify me about this since the judge signed off on it and there is nothing I can do. **** I was notified back in 2014 about the garnishment but was not longer working at the place they tried to get the garnishment.Asked them dont I need to be notified before this Garnishment; **** said they sent a mail to my address. asked them what address they had. I was told ***************. Let them know that I have not leave at that address for at lease 10yrs. Ask how did you find my current employer but not my current address. **** is getting the money from my job, and could not dispute it I have attached the legal documents that I got from the garnishment company from my employer

  Business response

  05/03/2022

  On 12/26/13, ************* was assigned a past due account for the consumer.  The consumer had received multiple notices from the original creditor,and at the time of assignment was mailed a notice from ********.  ******** spoke with the consumer on 1/6/14,and she acknowledged owing the money but stated she had no money and could not pay. She indicated she was no longer living at the ******************** address, but refused to provide her updated address.  On 5/2/14, ******** spoke with the consumer on the phone again about the account.  The consumer stated she had no job and could not pay. She verified her current address at that time. On 5/22/14, ******** spoke with the consumer again and she refused to pay or make any payments on the account.  On 8/27/14, after numerous attempts to engage the consumer in a voluntary payment plan were unsuccessful,a lawsuit was filed against the consumer, and she was served on 9/7/14.  A judgment was entered against the consumer on 12/17/14, on which there is an active garnishment proceeding. 

  Customer response

  05/06/2022

   
  Complaint: 17125453
  
  I am rejecting this response because:
  From my understanding and research there should have been called recently and notified before the garnishment happened. For the fact that they were able to find my employment. The update address would have been there as well. I would like to know why this was not done in the first place.  
  

  
  
  Sincerely,
  
  ***********************************

  Business response

  05/10/2022

  There is no legal requirement to contact the Defendant/Judgment Debtor prior to filing a garnishment with the court.  The Garnishment paperwork is mailed to the Defendant and the Garnishee after the garnishment is filed with the Court.

  Customer response

  05/11/2022

   
  Complaint: 17125453
  
  I am rejecting this response because: the legal document was filed with the court as of march 2022 and I not sent any documents until 05/05/2022 which I got on 05/09/22. The documents received did not have any information about the breakdown about the payments.  So, it takes 2 months to send a person documentation on garnishments. 

  Please explain that to me. 

  
  Sincerely, 
  
  ***********************************

• Initial Complaint

  03/18/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I had called Skagit Regional Health to pay 33 dollars that was reported to my credit, after speaking with a very nice lady she had informed me, I have a zero balance as do all of my dependents, she recommended I call SBandC. I called Skagit Bond and Collection, i attempted to gather information regarding a collection reported against my credit or pay the ***** to have this removed off my credit, SBandC refused to accept my payment during there normal hours of operation, they refused to give any information regarding the collection, and hung up on me.

  Business response

  03/20/2022

  Review of this complaint shows that a call was received from the complainant 5 minutes before the office was set to close and no representative who could assist in answering his questions were available.  He was asked to leave a message so someone could call him back, but he refused.  

  Customer response

  03/20/2022

   
  Complaint: 16914361
  
  I am rejecting this response because: not only did I call during normal hours of operation the information given stating I called with five minutes till closing is incorrect,, the receptionist stated the people in the back who could help me we all on the phone I asked if they were not directly behind here how could she know this.??? Please transfer me back, they answered my call and pulled up my file, the other lady stated she could not give me information and did not give a reason, I then stated s**** it Ill just pay the thirty three dollars, she proceed to tell me they could not take payment, with card in hand I asked if she was ready for card information and asked if they were refusing to take my payment, she said no and I could leave a message. I then again asked for my account information and she hung up on me. It seemed to me they wanted to leave early on Friday and didnt want to do their job. Attached is a screen shot of the time I called them this last Friday.
  
  Sincerely,
  
  ***********************

  Business response

  03/25/2022

  There was nothing attached to what we received, but that being said:

  At times, all of our employees who are trained to take payments are busy with other consumers.  During those busy times, inbound consumer calls are routed to other employees who: 1) do their best to explain the situation; 2) answer any questions they are able to; and/or 3) take a message so an appropriate employee can return the phone call.  In this particular instance, our staff followed that procedure,  and our staff did their best to provide as much information and assistance as they could. While we understand all consumers want immediate assistance and resolution,there are times where that simply isnt possible.   

  Customer response

  03/29/2022

   
  Complaint: 16914361
  
  I am rejecting this response because:
  First, being lied to by the receptionist stating no one was available to take my call is highly disrespectful, refusing to accept payment and with holding information about the collection account is mind numbing, the thirty three dollars they claim i owe regarding a medical debt is completely inaccurate. I called Skagit Regional Health and spoke with with their ****************** and I owe a zero balance as do all of my dependents. Being hung up on is completely childish and a poor representation of your company and training you provide your staff. I want this account removed off my credit report.

  Sincerely,
  
  ***********************

  Business response

  04/05/2022

  After speaking with the BBB representative, the BBB agrees that we have already satisfactorily addressed most of these issues.  However, regarding the complainants specific statement that he called Skagit Regional Health and spoke with with their ****************** and I owe a zero balance as do all of my dependents": that is simply because accounts that are sent to our office are no longer kept on our clients books after those accounts are transferred to our office. 

• Initial Complaint

  02/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I got a phone call from SBNC limited out of Skagit County saying they are a debt collector saying I owe $43.42 for doctors visit which I never got a **** for from the doctors office and then nothing from them SBnC and I told them I would pay it off in person and they told me their offices are closed and I can pay over the phone in which I said I don't pay anything over the phone and I will be in therr to pay it and then they said i could pay with a cashiers check in ther drop box I told them no I will pay when the offices are open and got hung up on then I called back to be hung up on again

  Business response

  02/16/2022

  We apologize for any inconvenience to the consumer caused by the *************. COVID office policies.  Payments can be made over the telephone, by dropping a check or other form of payment off in the payment drop box located at the physical office location **************************************************************** or by mailing payment to *************., ******************************************* 98273.

   

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩