We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Health

Skagit Family Health Clinic

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/08/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Insurance was billed and needed additional information. Instead of receiving that additional information the company build me for the total amount. I contacted insurance and got a reference number and let the clinic know that it was in process but instead of putting it in process they still continued to build interest and then send me the bills. I offered to pay 100% of the **** and just get a refund after insurance processes and they said that that's not something that they do so I was unable to do that. When I received a interest fee for delinquent payment I contacted them and then asked for calls back and was not called back followed up with them daily. They then told me that there's nothing that they could do about the interest charge and that it is fully my responsibility. Insurance is still processing. I paid in full on 7/8/22. Waiting for insurance to process and receiving a refund. My job background is in insurance billing background and I would hate to know what someone without my knowledge is being billed for from this practice.

    Business Response

    Date: 07/20/2022

    Good morning,
    I am responding to the letter we received about a complaint that was filed on 7/8/22 (ID *********. 
    This issue has been addressed, I contacted the patient on 7/18/22 and notified her she received inaccurate information from our ******. Our goal is to always **** patients correctly and accurately and work with patients as much as we can to help resolve any issues and we always issue patient refunds if appropriate. The ****** that worked with the patient regarding this issue has since been let go. 

    If you need any additional information please let me know. 
    Thank you.
    ***************************
    Office Manager
    Skagit Family Health Clinic 

    Customer Answer

    Date: 07/20/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

Skagit Family Health Clinic is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.