Business ProfileforDwayne Lanes Skagit Inc

Brought vehicle in for regular maintenance interval. During the service, the communication was less than stellar. I had to call them to determine if vehicle was done being serviced. They forgot to call. This seems to be a trend with this service department. Upon completion of service, ************** recommended additional service to the engine that would require engine removal. The vehicle has an active powertrain warranty that the work would be covered under. ************** Said he would look into the warranty and call us back because sometimes warranties are only good at the place the vehicle was purchased from. Our vehicle and warranty were purchased at a different dealership. The warranty is good at any place with ASE certified technicians. Their dealership just happens to be closest to home. We waited two days and they never called back. I called to speak with ************** 3 other times. Once, I was hung up on while on hold. The other two calls, he wasnt available and was told he would call me back. A week passed and still hadnt received a call back. I drove to the dealership to speak with ************** In the service department. After waiting for over an hour, he looked me eye and said he didnt have time to wait on hold in regards to working with/inquiring about our warranty. I personally even called our warranty provider twice to see if I could alleviate ****** burden. It never took more than ten minutes to reach somebody with the warranty provider. The warranty provider stated the service department has to initiate any work/claim. I chose to take my vehicle to another local Subaru dealer up the road for the work instead. I mentioned my experience with Dwayne Lane Subarus service department to the other dealer and they couldnt believe it. Dwayne Lane has lost my business. I will not be back and I will not recommend them to anyone.