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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/16/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
This company automatically sent me a package that I never ordered or authorized and they have billed me for it including finance charges. I couldn't locate the package and am not sure if I ever received the package. The amount on the latest bill I got from them is $435.12 . ( $404.77 for the package and $30.35 for finance charge.)I would like for them to stop sending bill for the product that I never ordered and never received.Customer response
05/16/2024
The company representative informed me this morning that a credit would be submitted towards the invoice and I can disregard the bill. The matter is resolved as of now.
Business response
05/22/2024
I'm sorry for any confusion regarding the Emergency Medical kit purchased through our distribution partner. Each kit sold includes our automatic refill service, with this service as medication we automatically send out replacement items as they expire. We understand when this was purchased though a 3rd party distribution partner this wasn't disclosed.
When you called in and spoke with a customer care specialist on 5/8/2024, your account was closed and a credit for this shipment was submitted to your account. The credit usually takes 7-10 business days to post to your account.
Initial Complaint
04/30/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I received an invoice for $192 dated 4/22/24.An order was never placed with this company and there was never a product delivered to our office. When contacted HealthFirst they said we placed the order but could not say how the order was placed and indicated the package was signed for by me on a date that I was not even at the office.Review of this company on dental message boards showed this is a common practice for this company to send out false invoices and insist on being paid.Business response
05/07/2024
When ************** contacted our customer service team on April 30th, 2024, he spoke with an agent,who asked for time to research the order to understand why this order was placed for this office. After she investigated the order, it was discovered we had transposed the customer number causing this shipment to be sent to the incorrect customer. This was corrected and a credit of $192.16 has been issued for Dr. ****** account. The customer service agent also reached out to ************** on May 1st and left a voicemail message regarding this shipment and on May 2nd she was able to confirm the resolution with **************.Customer response
05/07/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.It should be noted that this "transposed number" issue is not a single incidence with this company and a search of popular message boards regarding HealthFirst shows this issue is more of a tactic then an honest mistake.
Nevertheless, they did remove the balance form my account and there is no further issue with me.
Sincerely,
*************************Initial Complaint
03/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
This company has sent kits and charged us for them without our knowledge or consent. At some point the service was started by a staff member, when I realized the charges I called the company and sent an email to cancel the services. They have still been harassing us with notices of a past due balance. It is wrong that they would initiate a service like this without the doctor or office manager's knowledge.Business response
03/13/2024
Im sorry for any confusion, every HealthFirst Emergency Medical kit purchased through our distribution partner, *********************** includes the automatic refill service. With the automatic refill service, we send out medications for your emergency kit the month before an item expires, this allows you to have an up-to-date medication in your kit. Since this kit was purchased through *********************** and you didnt appear to know about the automatic refill program, Im issue a credit to zero your account out and the account will be closed. The credit will ************** next 7-10 business days.Customer response
03/18/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
07/16/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I 'Returned the Product', I had stopped, well in advance, NOT to be sent. I sent the unwanted product back, in their packaging, to be credited for the return, and no matter how many times I tell them that, they **** me with interest.Business response
07/28/2022
Im very sorry to hear about your experience. I have requested a credit to zero out your account. Your account will reflect a zero balance in the next 7 to 10 business days.Initial Complaint
09/27/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
I bought emergency kit from Healthfirst on 03/23/2021 was shipped on 03 /29/2021 The epinephrine auto inject pen expires on 11/04/2021 less than a year. They refused to replace it without charging me $370 saying the would not know when the replacement would expire also, no guaranteed and can expire in one month. The same medication on the market for $108 for two pens instead of one as they offered for $370. They refused to match the market price either. I demand partial refund because of the short expiration date or send a replacement epi pen at no charge.Business response
10/06/2021
We spoke with Dr. ***** on 9/29/2021, during this call we agreed to issue this credit for the auto injector shipment. The amount we credited was $370.01.Customer response
10/25/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *****
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Get a QuoteCustomer Complaints Summary
6 total complaints in the last 3 years.
3 complaints closed in the last 12 months.