Complaints
Customer Complaints Summary
- 5 total complaints in the last 3 years.
- 3 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/19/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was submitted to collections for invoices that I was not responsible for. I worked for a large **************************** and my name was tied to emergency kit orders. HealthFirst submitted my name to collections (Radius) without me ever receive a call or a bill from them personally. The ************* billing department is in charge of billing. Furthermore, I can't even access my account, because every address that I communicate to HealthFirst that I worked at is not showing up as the one tied to the account.
Business Response
Date: 11/25/2024
I'm sorry for any confusion regarding the account. We have contacted the ***************************** since this account was setup under their name with you listed as the doctor. ***************************** paid all open invoices and closed this account.Customer Answer
Date: 11/25/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *********Initial Complaint
Date:05/16/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company automatically sent me a package that I never ordered or authorized and they have billed me for it including finance charges. I couldn't locate the package and am not sure if I ever received the package. The amount on the latest bill I got from them is $435.12 . ( $404.77 for the package and $30.35 for finance charge.)I would like for them to stop sending bill for the product that I never ordered and never received.Customer Answer
Date: 05/16/2024
The company representative informed me this morning that a credit would be submitted towards the invoice and I can disregard the bill. The matter is resolved as of now.Business Response
Date: 05/22/2024
I'm sorry for any confusion regarding the Emergency Medical kit purchased through our distribution partner. Each kit sold includes our automatic refill service, with this service as medication we automatically send out replacement items as they expire. We understand when this was purchased though a 3rd party distribution partner this wasn't disclosed.
When you called in and spoke with a customer care specialist on 5/8/2024, your account was closed and a credit for this shipment was submitted to your account. The credit usually takes 7-10 business days to post to your account.
Initial Complaint
Date:04/30/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received an invoice for $192 dated 4/22/24.An order was never placed with this company and there was never a product delivered to our office. When contacted HealthFirst they said we placed the order but could not say how the order was placed and indicated the package was signed for by me on a date that I was not even at the office.Review of this company on dental message boards showed this is a common practice for this company to send out false invoices and insist on being paid.Business Response
Date: 05/07/2024
When ************** contacted our customer service team on April 30th, 2024, he spoke with an agent,who asked for time to research the order to understand why this order was placed for this office. After she investigated the order, it was discovered we had transposed the customer number causing this shipment to be sent to the incorrect customer. This was corrected and a credit of $192.16 has been issued for Dr. ****** account. The customer service agent also reached out to ************** on May 1st and left a voicemail message regarding this shipment and on May 2nd she was able to confirm the resolution with **************.Customer Answer
Date: 05/07/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.It should be noted that this "transposed number" issue is not a single incidence with this company and a search of popular message boards regarding HealthFirst shows this issue is more of a tactic then an honest mistake.
Nevertheless, they did remove the balance form my account and there is no further issue with me.
Sincerely,
*************************Initial Complaint
Date:03/12/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company has sent kits and charged us for them without our knowledge or consent. At some point the service was started by a staff member, when I realized the charges I called the company and sent an email to cancel the services. They have still been harassing us with notices of a past due balance. It is wrong that they would initiate a service like this without the doctor or office manager's knowledge.Business Response
Date: 03/13/2024
Im sorry for any confusion, every HealthFirst Emergency Medical kit purchased through our distribution partner, *********************** includes the automatic refill service. With the automatic refill service, we send out medications for your emergency kit the month before an item expires, this allows you to have an up-to-date medication in your kit. Since this kit was purchased through *********************** and you didnt appear to know about the automatic refill program, Im issue a credit to zero your account out and the account will be closed. The credit will ************** next 7-10 business days.Customer Answer
Date: 03/18/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:07/16/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I 'Returned the Product', I had stopped, well in advance, NOT to be sent. I sent the unwanted product back, in their packaging, to be credited for the return, and no matter how many times I tell them that, they **** me with interest.Business Response
Date: 07/28/2022
Im very sorry to hear about your experience. I have requested a credit to zero out your account. Your account will reflect a zero balance in the next 7 to 10 business days.
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