Reviews

This profile includes reviews for Smart Solution Garage Door Service Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Smart Solution Garage Door Service Inc

  Newcastle, WA 98059-3011

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  Smart Solution Garage Door Service Inc

  7916 110th Ave SE Apt 802 Newcastle, WA 98056-1671

Review Details

• Review fromJenny R

  Date: 09/15/2024

  1 star
  DO NOT USE THIS COMPANY!!!! Came out to fix a disconnected motor. The guy didnt tell us how much it would cost to repair, spent 10 min reconnecting a wire. He did not use any parts just tweaked some wires. He had no business card, no business license and no formal invoice. He tried to charge my elderly parents $550. We refused to pay that amount so the price kept changing. He was agitated and couldnt give us any proof of a legitimate business and reason for the cost. These people are trying to scam people and charge ridiculous prices!!

• Review fromAnuj G

  Date: 06/09/2024

  1 star
  I had the wooden panel bend so called Smart Solutions Garage for an estimate (Saturday) and the tech, **** committed to install in 2 days (Monday). No show as said still manufacturing and rescheduled for Friday and still no show. Showed up at 4pm with a wrong door size and had already cut cables, hinges, moldings before checking fit. After much back and forth, did a temporary fix on 1 door with limited hinges and misaligned tracks (unsafe conditions), and left. Have been trying to get them to provide new dates and plan to install the new garage doors for 2 days. On Friday evening **** committed to providing a plan in 30 mins - did not happen. Again, on Saturday committed to providing a plan on the same day - did not happen and come back. On Sunday (they are open) did not answering my calls or text messages. Called SMART Solutions directly and told them the situation and response was a supervisor will call me. This company has collected 30% deposit at order placement. License# *****************************. I have requested full of deposit and no reply either.

• Review fromMarsha D

  Date: 05/16/2024

  1 star
  I had a spring break on my garage door and called this company. Wish I would have looked up their BBB rating before I called them. My car was in my garage with the door closed. You cannot open the door with a broken spring so I was wanting it fixed ASAP. They sent out a guy who ended up charging me $810 for 45 minutes work and two springs. A total rip off. Do not use them!

• Review fromAndrea B

  Date: 10/05/2023

  1 star
  We engaged Smart Solutions Garage Door Service to address an issue with our commercial roll-up door. Upon arrival, the technician spent a mere 10 minutes performing minor adjustments to the door. Subsequently, the technician suggested replacing the springs, which came with an estimated cost exceeding one thousand dollars. We opted not to proceed with this expensive recommendation.In our pursuit of a second opinion, we reached out to another door company for a quote. To our surprise, they found no issues with the springs and promptly resolved the problem for just over $300.00.In light of the limited time spent and the apparent misdiagnosis by Smart Solutions Garage Door Service, we contacted them to request a partial refund. Regrettably, we received no response or acknowledgment of our concerns.Given this experience, we would advise potential customers to explore alternative service providers for their garage door needs.

• Review fromNatalie B

  Date: 06/28/2023

  1 star
  Smart Solution Garage Door Service Inc pops up during web searches and appears to be local to your city, but they probably aren't, and you are only within their service area. Their website says, "We Have Best Prices" and that the owner (*************) is readily available to "...help customers with all of their garage door needs." However, after I called for a quote to repair a broken spring, someone from another company showed up and way overcharged me. I admit this was my fault for being uninformed and agreeing to the work, but it is NOT as this company represents itself. I called the next day to verify what happened and ask why the "other" company arrived, I was promised a call back - but now it's only crickets. If you are wiser than I, you will NOT use or even reference this company for any work to be done.

• Review fromRichard C

  Date: 05/24/2023

  1 star
  Do not use this company. ****** will withhold or misrepresent the realistic cost of the job until he has completed some piece , and then lay the larger dollar cost on you. When confronted he is unprofessional and unreasonable. I would use zero stars if I could.

• Review fromTeresa P

  Date: 02/28/2023

  1 star
  DO NOT USE THIS COMPANY!! They do not come out same day. They do not return calls. They do not do good work. They do not care about the customer. There are many other ********************** door companies, pick any one but Smart Solution. I gave them 1 star because the review process requires it but it would really be no stars.

• Review fromJerry L

  Date: 12/31/2022

  1 star
  They came out right away. We put a deposit down of $1800.00 on a new garage door. They have not return our calls or texts. We have asked for our money back and have heard nothing. Do not use them.