Business ProfileforBlack Hills Inc

October 7th spontaneous water leak upstairs master bath.October 9th ***************** from Black Hills tells us he can do nothing for us. says to call water mitigation ****** charge.December 5th ****** change to cap off two water lines in bathroom stripped to bones. refuses to provide an estimate to run existing lines through the floor and up a wall for new shower head, and move existing vent from the middle of a wall to the outside wall and back to existing roof vent. December 6th Provides ******* estimate for "bathroom remodel" which he verbally stated that is "more expensive than repair". that he was ordered to take off ****** because of the past visits, and he has brought in another plumber with him to do the work. When asked why he thinks this is a remodel, he refuses to answer. then leaves to purchase "equipment". we are given an invoice on. December 6th that is dated December 5th and this one has a different paragraph added to it than the one signed on December 5th. consistently during the process He is commenting that "black hills doesn't install showers, doesn't do this kind of work."He cut into the supporting structure of the floor/ceiling compromising it, while making snide comments about how it would be a problem for us. Refused to cut the drain hole or attach the drain pipe, said "we don't do that". Did not bring drop cloths to cover our furniture for drilling holes to run the water lines, and used ours all while stating what a huge mess they were going to make to his apprentice. told us there was more work to be done and he would give us an estimate for that if we wanted.Were told by Black Hills, ****** that they did not provide detailed invoices when we requested. When we called to customer satisfaction, they just said "oh sorry this happened, hope we don't lose you as a client". we had to pay for ceiling structure repair, work that was not done, but charged for, and a new shower pan. There is more that I can detail as well.