Business ProfileforApple Valley Dental & Braces

The company policy is that you must confirm you're appoint by 12:00 p.m. on the day you receive the text message asking you to confirm you're appointment. If you do not confirm you're appointment by 12:00 p.m. you're appointment is automatically canceled. Apple Valley Dental is only giving patients 1-2 hours, from the time the text message is received, until the 12:00 p.m. deadline, to confirm the appointment, I'm a working, single mother, and a college student. When I'm at work, I cannot be on my phone. I imagine most employees aren't supposed to be making personal phone calls and text messages during working hours. That's what breaks are for. I'm also a student, and again, if I'm in class, or taking an exam, I can't be on my phone. My phone is in my bag, on silent, during those times so that phone use doesn't disrupt mine or my classmates studies. Because I'm a single mother to three, young, special needs children, and I'm trying to balance employment and college courses, I don't have the luxury of simply rescheduling my appointment at the last minute because I was unable to confirm my appointment within the 1-2 hour window Apple Valley Dental grants it's patients.It makes me question the reason behind the policy, are they double and triple booking patients, hoping one or two won't confirm on time? It makes me worried that they don't take patient care seriously, and are unconcerned about the health and well being of their patients. I've already complained to Apple Valley Dental, and was told they don't know who made the policy, the text message system is automatic, and there is nothing to be done. They offered to preemptively mark me as confirmed for my appointments and only send reminders, I accepted the offer, and yet, as my attachments will show, they did not do that. The only reason I was able to confirm my appointment is because my work meeting was canceled today and I was able to start my break earlier then normal.