Complaints

• Initial Complaint

  08/04/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  This complaint is for the ******* Moon Security office *********************************************************************************** **.************** Per Moon Security, Scram rental fees must be paid a week in advance.Account: ******************************* I paid on 7/26/2022 for the week of 8/2/2022 thru 8/9/2022.(Tuesday to Tuesday)The Scram unit was court ordered removed 8/1/2022.Unit was returned to Moon Security 8/1/2022, (Monday)**** at Moon Security says they don't issue refunds for 7 days or less.Seems to me that I paid for services I did not receive. I want a refund for the week of 8/2/2022 thru 8/9/2022.*********************** **************

  Business response

  08/05/2022

  Our Court Services Division receives referrals from criminal courts for defendants assigned to complete a house arrest or alcohol monitoring sentence. These are also assigned to defendants pre-trial when the court deems it necessary. I do not know what category ****************** falls into, or if he is simply a relative of the defendant and assumed financial liability for the services. Our services are provided for the time frame designated by the court, and must be paid up front a week in advance, or until the defendant's next court date. It is an unfortunate reality that up front payment is required, or the majority of these criminal defendants would not pay for services, and would have to be sued civilly. Since the court approved of the early release, this defendant must have show adherence to the previous orders of the court. Moon Security issues refunds for payments made in advance when the defendant is released by the court. The equipment must be returned in working order, and the department manager forwards the refund request to accounting. Verifying the functionality of the equipment and the subsequent paperwork may take a day or two, depending upon workload. A refund is issued at the next accounts payable check run. AP checks are issued twice a month. Our next AP run will be on Friday, August 12, 2022. ********************** refund will be mailed to the address he provided at that time. I am available to discuss any questions or concerns he may have, if he'd like to call the main line and ask for the General Manager.

  Respectfully submitted,

  ***************************

  General Manager

   

  Customer response

  08/09/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

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