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Find a Location

S S Equipment has 1 locations, listed below.

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    Business ProfileforS S Equipment

    Tractor Dealers

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    PO Box 458, Pasco, WA 99301
    BBB File Opened:
    4/21/2003
    Years in Business:
    35
    Business Started:
    1/3/1989
    Business Started Locally:
    1/3/1989
    Type of Entity:
    Corporation
    Business Management
    • Mr. Todd Ray, CEO
    Contact Information

    Principal

    • Mr. Todd Ray, CEO

    Customer Contact

    • Mr. Todd Ray, CEO

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/15/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    My mother in-law and I purchased a used Bad Boy mower on **** from SS Equipment in ******* The price was $6500. The Salesman said delivery would take place in two weeks when the old owner took delivery of his new mower. Two weeks past and we didnt receive the mower. A thank you card was sent saying the mower would be delivered soon. After around four weeks we called and were told it would be one more week and again a week passed and still no mower. Knowing the mower could handle tall grass I didnt mow the lawn because I believed the mower would be delivered soon. Still the mower was not delivered after two months. I called the sales man and he said the customer who traded in his mower had not received the bagger for his new mower and that was the hood up and he was still using the old mower. He said it would be in a week. After another two weeks and no mower I went in and talked to the sales man and was brushed off again and basically told that the hours the old owner putting hours on the mower didnt matter and he was too busy handling other sales to deal with my issue but it would be delivered in another week. He blamed the delivery of my USED mower on supply chain issues. He offer a refund but thats not what we want and at this point in the season we wouldnt be able to find one. I left frustrated. The grass was a foot to two high because he lied and I expected it to be here soon. At that point I called the sales manager and was promised that it would be delivered in another week. A week passed and he called and told me they were going to get parts to get for the bagger on the new mower and I should see it in a week. I asked for a mower to use to mow the grass because my old mower wouldnt mow it now. He said they didnt have anything to let me use. I asked if they would pay the grassed to be mowed and they said yes but I have not seen any of that money either. Its been three months and the old owner is still putting hours on our mower. Still no mower ****

    Customer Reviews

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