Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting a complaint against meridian pointe apartment, located at *******************************. For engaging in fraudulent and unfair business practices related to bedbug treatment charges. I am a tenant at this property. on November 22, 2024 I was informed by the apartments that i was responsible for bedbug infestation. However , they have failed to provide me with proof that I introduce the bedbugs into the unit. The apartments charged me 1645 for bedbug's treatment , including treatments that they have not performed. I requested a break down , they also refused. I am making a complaint for fail to provide proof of infestation origin , fraudulent billing, unfair business practices.

  Business Response

  Date: 03/17/2025

  Dear *******,

  
  Thank you for taking the time to share your concerns. We take all feedback seriously and are committed to resolving any issues that may arise during your residency at Meridian Pointe Apartments.
  We would like to address your concerns regarding the bedbug treatment charges. When the bedbug infestation was identified in your unit, immediate action was required to safeguard not only your home and well-being but also the health and comfort of all residents within the community. Our team promptly arranged for the necessary treatment by a licensed pest control service to mitigate the issue.
  As outlined in your lease agreement, residents are financially responsible for pest control services if an infestation occurs within their unit. While the exact origin of the infestation may not always be easily determined, the need for treatment and the associated costs are clearly outlined in the lease agreement. This ensures fairness and transparency in managing such situations.
  We have made every effort to be accommodating throughout this process. For example, we held off on charging your account to allow time for your renters insurance to process the claim and cover the cost of treatment, so that you didnt have to pay out of pocket and wait to be reimbursed. Additionally, we have offered flexible payment plans to assist with the financial burden, in order to make this situation as manageable as possible for you.
  In response to your request for a breakdown of charges, we have provided the detailed invoices to both you and the renter's insurance representative handling your case. These invoices outline the services performed and the corresponding costs. If you require another copy, please do not hesitate to reach out to our office directly, and we will be happy to provide it promptly.
  We apologize for any confusion or frustration you may have experienced and are committed to resolving this matter to your satisfaction. If you have any further questions or need additional clarification, please do not hesitate to contact us directly.

  
  Thank you for your understanding, and we appreciate your cooperation.

  Customer Answer

  Date: 03/17/2025

   
  Complaint: 23037181
  
  I am rejecting this response because:
  
  I previously requested documentation proving that the unit M107 at ********************************************************* was free of bed bugs before I moved in. As of today, I have not received a response or the requested records.
  
  
  To reiterate, I am requesting:
  The last pest control inspection report prior to my move-in.
  The most recent professional treatment done on the unit before I took possession.
  A copy of the move-in inspection report showing no prior pest issues.
  The exact lease clause that states tenants are financially responsible for infestations not caused by them. The lease doesnt not held tenant responsible for prior pest infestation. Youre holding us  responsible without any proof. Youve stated you dont need to show us proof. Your efforts of handling this matter is only in the interest of your business not the tenant living in this inhabitable unit . Our insurance company paying was your landlords suggestion still reflecting the initial request of proving proof of  there being no pre existing pest infestation in the unit. 

  you  recently sent checks with a total of ***** with no explanation of it being for our unit . It wasnt until the BBB reached out where you sent an email stating that ,that was not the cost for our specific unit   and thats the cost for other units being treated. That questions your companys ethical standards and practices. Especially when our prior request was made clear to our specific unit. 
  
  I expect a timely response. Please confirm receipt of this request.
  
  
  Sincerely,
  
  ******* *****

  Business Response

  Date: 03/25/2025

  Hello Talibah,
  
  Please allow me to provide further clarification and respond to your specific concerns:
  
  Pest Control Inspection Reports: We do not conduct pest control inspections in-between residents as a routine procedure. Therefore, we do not have a pest control inspection report for the unit prior to your move-in.  
  Move-In Inspection Report: The move-in inspection report, which you completed and signed, has been provided to you. This form was thoroughly reviewed at the time of your move-in, and no pest-related issues were noted. This document serves as the official record of the units condition at the time you took possession.
  Lease Clause on Financial Responsibility: The relative sections of your lease agreement and the bed bud addendum was previously shared with you in our earlier correspondence.
  Insurance Coverage & Charges Breakdown: We have already provided a detailed breakdown of these charges, not only to you, but the insurance agent as well - which clarifies the amounts for which you are responsible. 
  
  In closing, we believe that we have addressed your requests in good faith by providing the necessary documentation and a thorough explanation of the situation. 

• Initial Complaint

  Date:01/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My girlfriend and I have been living at Meridian Pointe Apartments since June, 2022 and our lease is up on January 31, ****. In September, 2023 my girlfriends vehicle was broken into and the ignition was completely destroyed. My vehicle was stolen about a week later. This was due to Meridian Pointes lack of safety and security. Due to our vehicles being broken into and stolen we decided to not renew our lease. We emailed our the leasing office and management multiple times stating this was the reason we were not renewing the lease. They emailed us back and said it was to early to give notice so we send a few more notices to their office in November stating why we were not renewing our lease.On January 17, **** I received an email about our upcoming payment on 02/01/2023. I contacted the leasing office and told them this must be a mistake since our lease is up on 01/31/2023. Management emailed me and stated my girlfriend and I did not give proper notice to vacate because we did not respond separately and we did not include the proper form. Management stated, due to us not responding properly before 01/11/2023 we will be responsible for paying another months rent. My girlfriend and I were never told we needed to send in a specific form and we were never told our responses had to be separate. Our notice was before the date of 01/11/**** and in our response in not renewing our lease began with "We" which included both my girlfriend and I.Meridian Pointe Apartment Complex has already cost us a lot of money due to their lack of safety and security. Their office did not help us when our vehicles were broken into and stolen. We asked if we could pay rent for October at a later at a date due to our financial issues because of the situation and management said "we be subjected to a late fee". And now three months later they are trying to get an extra months rent from us.This place is unsafe.Management is unhelpful and tries to take advantage of the tenants financially

  Business Response

  Date: 01/29/2024

  We sincerely apologize for the unfortunate incidents you experienced while residing in our community, and we understand the distress it may have caused. While we empathize with the challenges you faced, it is important to note that crime can occur in any location, and we want to assure you that these incidents were not a result of negligence on our part or a failure in our security measures.
  e
  Our community is equipped with security features such as gated access during nighttime and a dedicated dispatch patrol. Despite our best efforts, it is crucial to acknowledge that no security measure can provide an absolute guarantee against unforeseen events. When you reached out to us, we were committed to assisting you to the best of our ability. We conducted a thorough review of the available video footage and promptly provided you with pertinent pictures and timestamps to aid in the retrieval of your vehicle.
  
  It is important to clarify that, as per our established procedures, proper notice to vacate was not initially provided. However,recognizing the confusion surrounding the situation, we agreed to waive the reletting fee that would have otherwise been applicable. Our intention is never to exploit our residents financially; rather, we strive to maintain uniform and fair policies and procedures for the benefit of all community members. 

• Initial Complaint

  Date:07/14/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the cosigner on an apartment for my daughter. Her lease ended at the end of April. On May 15th we recieved her final **** in the amount of $212.53. There were a number of erroneous charges on the ****, two months of rental insurance, vacant appartment electric, vacant apartment utilities. I left five voice mails for the leasing manager ****************************************. She finally called me back 10 days later. She ask us to send her proof the insurance was paid, we did. That wasn't good enough, she then wanted another copy of the policy. so we sent that to her. On July 1st she sent an email stating the she appoligized for missing the erroneous charges and the final **** would be $28.41. On july 8th I sent her an email asking again to adjust the final **** and send it to me so we could make the payment. She never did, on July 12th I recieved an email from a collection agency stating that my **** is in collections in the amount of $212.53. I called the collection agancy and they told me that I needed proof I don't have (since I was never sent the corrected ****). Please help.

  Business Response

  Date: 08/10/2022

  Hello *****,
  
  

  
  *On June 21st, after you had initially reached out - we sent you a clear breakdown including an attachment of the charges and explained what the charges were for.

  *We then did not hear back from you until June 30th. You had responded saying what items you were disputing and an explanation of why. 
  

  *On July 1st, we responded to you stating the proposal of what we were willing to remove, and a breakdown of the amounts, reducing the balance from $209.24 to $28.41. 
  

  *Within the same day, we stated "if you would like to proceed forward with that, please let us know" to which you replied with "will do." We then did not hear back from you until July 8th, when you had sent the policy that was requested. 
  

  *We then spoke with you on July 13th, explaining what was stated in the email about what we were willing to remove. You then agreed that you would like to proceed with that route. 
  

  *On the morning of July 14th, you called our office and spoke to us in an extremely aggressive tone and used derogatory language towards us. You informed us of the situation with ******** and we said that we would reach out to them. Afterwards, we sent them an email inquiring about your situation in attempt to resolve the matter. 
  

  *On July 19th, we were submitted your account information to ******** informing that the balance was to be disregarded and was paid. 
  

  *On July 20th, we informed you that ******* would be uploading credit items on July 26th, and that the credit impact would be removed from your account 30 days from that date. 
  

  While we understand the desire for an instant fix or resolution, sometimes (especially when dealing with credit bureaus), that is not always reasonable. We have given our best efforts to resolve the matter in a polite, professional, and timely manner - however, we do not feel as though respect was reciprocated. Once more, the credit impact should be removed from your account by the end of this month, and if it is not, we recommend contacting ******* for further assistance. 

  ***** A
  Property Manager