Reviews
This profile includes reviews for Smart Cremation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 63 Customer Reviews
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Review fromWalter P
Date: 03/25/2025
5 starssmart cremation is a valuable way of handling the death of a loved one.******* *********, Sales Manager, is empathetic and knowledgeable.Cremation is a practical way of dealing with the necessity when it comes.Review fromStephen Z
Date: 03/10/2025
5 stars****** was very knowledgeable about this product Im glad I found Smart Cremation ThanksReview fromRita L
Date: 02/19/2025
5 starsI got up this morning and was very glad that I received a package with my urn from Smart Creation. It was beautiful. Mr ***** ***** was the person I dealt with. He was so good in his presentation and everything has happened just as he said. I love it.Review fromSheri A
Date: 02/04/2025
5 starsWe used Smart Cremation in November 2024 for our mother. They did everything they promised they would. They made it very easy for us and the only thing I had to do was follow their instructions. Highly recommend this company. ****** ******* made the arrangements for us and **** ***** was our advisor who sold us the plan while our loved one was on hospice, making it very easy for us to spend time with her knowing everything was taken care of.Review fromNancy F
Date: 01/23/2025
5 starsI appreciated the group setting, as I heard several questions that ******* answered thoroughly. Was very patient and I felt I could trust this company and the process. I feel confident that should a question come up, I can easily contact ******* for answers. Thank you.Review fromJulie D
Date: 12/30/2024
1 starOur experience took place in **. When I choose **************, ** location to leave a review, it links to this ******* 2017, my parents purchased cremation services through Smart Cremations to assist our family with pre-planned arrangements and costs. My mom passed in the hospital on Thanksgiving day, 12/27. Communication from our "arranger" was very poor from start to finish, and had to be initiated by me on every occasion. Entire cremation process took 29 days to complete. I would not recommend this pre-paid approach. More compassionate and timely service would come from dealing with a mortuary directly.Review fromAnthony S
Date: 12/07/2024
1 starAnthony S
Date: 12/07/2024
It seems like all of the reviews come from people who sat through the presentation. My review is from the perspective of The grieving family trying to deal with this company. The reason for my review is the lack of communication and empathy, the first representative that was handling our case was covering someone else on vacation and had zero remorse. Just needed paperwork filled out luckily they did confirm the information they had first death certificate because the birth year was wrong so we were able to correct things and get the birth certificate in a timely manner. However when it came to my father's remains. We were to have been notified when the remains went out to be shipped to us so someone could be there to receive them I did not want my mother to deal with the burden of this. And without warning my mother gets a sign for a package at the door with Dad's remains in it no communication luckily he didn't bounce back and forth in the mail because they didn't let us know that they shipped him. This unexpected surprise upset my mother immensely.
Smart Cremation
Date: 01/07/2025
Hi *** *****,
Thank you for posting your updated feedback on ******. We deeply regret that our service did not meet your expectations and caused additional distress during such a difficult time.We understand that communication and compassion are crucial, and we sincerely apologize for the shortcomings you experienced.
We have taken your feedback seriously and are working to improve our processes to ensure better communication and support for all our clients.We did speak to you personally and are grateful that you accepted our call and the full refund. We hope this gesture shows our commitment to making things right.
Once again, we apologize for the inconvenience and emotional distress caused. Please accept our continued condolences to you and your family.
Review fromElke K
Date: 11/18/2024
5 starsElke K
Date: 11/18/2024
A friend of mine recommended Smart Cremation. We made an Appointment and someone comes to your home, which is very convenient. ******* was great and provided all the information we needed to get signed up. Would definitely recommend them. Now we have piece of mind.Smart Cremation
Date: 11/19/2024
Hi ****,
Thank you for the kind feedback and welcome to the Smart family. We'll share your feedback with ******* and the team. We promise to be here when you need us most.
Warmest Regards
Review fromLaura Jane K
Date: 10/29/2024
5 starsOur family would like to thank ******* ***** for being very caring and thoughtful with our family throughout the entire cremation process. We all know that times like this are very stressful and painful and it really helped that ******* was kind and compassionate. She explained the entire process to us from the picking up of our Aunts body to the ordering of death certificates and all other facets of the cremation process. She even made sure we knew when our Aunts ashes would be ready for us. The whole process was smooth and allowed us to grieve without the hassles of arranging for her burial. The fact that our Aunt prearranged, preplanned and prepaid for her burial with Smart Cremation was wonderful. Again it allowed us to grieve her loss without all the hassles involved in dealing with the death of a loved one. I would recommend Smart Cremation to anyone as they really helped us in our hour of need. Thank you.Review fromAlan B
Date: 09/24/2024
5 starsAlan B
Date: 09/24/2024
Excellent Company with highly qualified representatives available to answer any & all of your questions. Smart Cremation is the definition of the term integrity. I like the idea of having a pre-arranged plan, so the burden is not on my family. The price is very reasonable. My brother-in-aw referred me to Smart Cremation. A smaller cremation Company that provides professional services at a time of need. **** - **********, **Smart Cremation
Date: 09/25/2024
Thank you, **** for the wonderful feedback. Welcome to the Smart family! We promise to be here when you need us most. We'll pass along your feedback to ****** and the team. Warmest Regards, ***** ******
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