Reviews
This profile includes reviews for HiLine Homes's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 9 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromSteve H
Date: 12/27/2024
1 starI had my house built in 2019 and it was a nightmare. The contractors had little to no idea on what they were doing, and the work itself was ridiculously poor (I am a contractor, so I have some idea on how a house is built). Some of the issues but not include crooked walls, misplaced fixtures, faulty wiring (no power to select outlets in the house), cracked Studs, siding so subpar it was redone (however due to poor management it was redone three times), Missed deadline (they let the job sit for weeks), messed up trim, incomplete punch list, crappy costumer service (contacted multiple times for incomplete items, they say they will come and fix it, I call monthly hasn't happed yet).Review fromKatarina B
Date: 08/07/2024
5 starsI just moved into my new HiLine Homes house. I absolutely love love love it. It is just the right size for me. ****'t wait to spend many years here.Review fromMichael and Colleen L
Date: 01/13/2024
4 starsWe moved into our new home just over a year ago. We have had plenty of time to reflect and enjoy our new home. We only had one delay with our windows, but project finished on time. Our project manager, ****, was TOP notch. Always available to answer any questions, and provided great service. We picked plan ****. So we love the open concept, and ****************. The only thing I would suggest for this plan, is to move the island over about 10 inches to that it is easier to move around the open door of the dishwasher. Always have to turn sideways when unloading. All in all, our experience with Hi Line Homes was good. Thanks to all involved in our build. We are happy.Review fromJohn L
Date: 01/12/2024
5 stars************, was timely, answered all our questions. Very helpful. Corrections were done in timely fashion. 5 months & 10 days to completion.Review fromKimberly D
Date: 12/20/2023
1 starHiline cannot hold to the timelines that were verbally and contractually guaranteed. Our project manager was let go which caused more delays and confusion. But the biggest problem was getting slapped with a $50,000+ surcharge once we had the foundation ready to go. REALLY?? The total charge was supposed to be about $250,000. That's a huge mark up at a time when it would be nearly impossible to select a new HONEST builder. A couple months later I checked out the prices they were quoting and they were only $20 K higher. What's up with that? Accorded to the contract we were *********** a minimum of $2000 if the house wasn't completed within 185 days. Ha ha ha what a joke. They refuse to pay us anything even though it took at least 300 days for them to finish. You CANNOT trust their pricing nor their timelines.Review fromEtahan B
Date: 12/08/2023
2 starsHiline: We are very sorry about letting our construction managers bully paid customers and add extra fees to sub-contractor associate finish *********** and others.Maybe, wait till the bank ******* the construction loan and later demand a lot of money and threaten to repossess.Hiline did good and they will say it online Except owner did this bad or that?Review fromPatricia H
Date: 07/22/2023
3 starsPatricia H
Date: 07/22/2023
Wow! I wish we had read these reviews before we started with HiLine...1.73 stars out of 5!!! I'm being benevolent and scoring them a three, because we have had some great subcontractors and our consultant was great! On the negative side, we just marked a year since signing with HiLine and were told 6-9 months...we still have at least 2 months to go. I'm sure we'll get a reply with many excuses and no solutions as most of you did below. Many of our frustrations are mirrored by posts already written--shoddy workmanship WE have to stay on top of all of the time, highly inflated extra charges, not maintaining a timeline, messy worksite (cigarette **** found INSIDE the home today!), etc., etc. Thankfully, we're living on site and my husband has experience in many areas of construction, so he's been able to stay on top of it for the most part, unlike our Construction Manager (honestly, I think we should get at least half of his salary for this project). We have complained MULTIPLE times and asked for regular updates, especially when schedules are changed, to no avail. We've contacted his boss, asking for updates; still useless. We are routinely told certain tasks will be done on certain days, and when no one shows up, no updates. He's also unprofessional (immaturely addresses my husband as "sir" at the end of sentences in the rare correspondence he does reply to) and unskilled (my husband was the one to point out code violations). He just charged us $800 for TWO outlets we specifically asked for since the very first meeting we had with HiLine and multiple times thereafter (he says he has no recollection of this). The electrician said he was an "a-hole for doing so. At least the electrician is competent. They also charged us over $7000 for a concrete overage that cost them $486. If I had more characters, I'd write more. Buyer beware. We'll get our dream home, but HiLine has certainly not been our partner in doing so. Miserable experience.
HiLine Homes
Date: 07/25/2023
********,
We apologize that you feel the communication and other items are not to your expectations. Your Project Manager has been in communications with you and your husband throughout the process. At different times our Regional Construction Manager, as well as our Construction Manager has also had spoken with you to address your concerns.
We did have a foundation and pony wall overage because of how steep your build site was. Per our agreement we were transparent in showing you pricing for each item on the foundation recap which is why we are confused why you stated the overage was only $486.
Our common goal is to complete your house as efficiently and professionally as possibleReview fromYing J
Date: 06/22/2023
1 starYing J
Date: 06/22/2023
They intentionally dont tell the customers everything so they get the contract. Hiline tells all contractors not to clean up anything and throw all unused wood, shingles, siding, soda cans, plastic, glue tubes, nails (toxic ground water) into a pile and owners have to clean everything.HiLine Homes
Date: 06/27/2023
Good day *************,
We appreciate you taking the time discuss your concerns in person with your Project Manager and Regional Construction Manager on June 20th.
When customers first contact us,we provide a list of Homeowners responsibilities which are items not included with our base pricing. This helps our customers gain equity through the building process and is a big reason why they choose HiLine Homes. One of the items listed on this document is construction clean up.
Would like to also thank you for letting us know that there has been some personal garbage left on your property from our subcontractors. They should not be doing that, and we will be addressing this with them.
Since our meeting it would seem that everything is back on track, and we are looking forward to completing your home in an efficient and timely manner.Review fromK. O.
Date: 05/13/2023
1 starK. O.
Date: 05/13/2023
We are months into our build, 90% of our costs paid and still have a shell of a house. That is the experience that you will have before drywall will even be considered but still be prepared to wait on them scheduling contractors. I have had many houses built and never experienced anything like this. So much stress and not anyone on this team working for the customer. Be prepared for this company to take zero responsibility. I am still waiting for them to step up their efforts as I have no other choice. I would love to add something positive to this review. That is up to Hiline. I am also prepared for the usual pat answer that blames the customer that trusts **********************.HiLine Homes
Date: 05/25/2023
Kim
We are sorry this building process has been so stressful for you. These last couple of years have been especially challenging in home building. We are committed to building your home as quickly as possible.
K. O.
Date: 05/31/2023
I am still being stonewalled about the schedule of my build. I am only being given a two week schedule after inquiry after inquiry. I have paid for flooring with an individual contractor and yet cannot schedule them myself. I am still not confident in the process of scheduling with hiline.K. O.
Date: 08/23/2023
We are days away from occupancy and are being stonewalled about windows that were put in and instantly blue taped. We are being threatened with accepting everything as is if we move in before punch list is finished and yet they are doing nothing about fixing this. We have several things that have been on this list since installation and yet we have to wait to move in until they are fixed?! Totally unacceptable and every reason for anyone considering Hiline to run.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.