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Business Profile

Medical Doctor

Sound Family Medicine

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Doctor.

Complaints

This profile includes complaints for Sound Family Medicine's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Sound Family Medicine has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Sound Family Medicine

      3908 10th St SE Puyallup, WA 98374-2188

    • Sound Family Medicine

      11212 94th Ave E Puyallup, WA 98373

    • Sound Family Medicine

      10004 204th Ave E Ste 3400 Bonney Lake, WA 98391-6536

    • Sound Family Medicine

      11216 Sunrise Blvd E Ste 3-106 Puyallup, WA 98374-8848

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/21/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Be aware of the lack of attention to detail this doctors office has. My family has been going to sound family medicine for over 10 years. My minor child was given a vaccine without parental consent. The scary thing is that 2 different clinic staff both assumed there was a signed consent form, so neither one looked. Careless and reckless staff.

      Business Response

      Date: 11/26/2024

      Hello,

      Per HIPAA rules and regulations, we cannot release confidential information surrounding patient care.

      We are comfortable sharing with you Washington State Minor rights laws surrounding immunizations.

      Feel free to go online and look this up if you would like as well, the website is: ***********************************************************************************************************

      In ****************, minors may receive immunizations without parent consent under the Mature Minor Doctrine. 

      Minor rights is a very delicate topic with parents. We follow the Washington State rules and regulations surrounding minor rights. 

      We have attached a document that shows this information as well.

       

      Thank you,

    • Initial Complaint

      Date:05/01/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 01/23/24 I had a physical that was paid for by my health insurance. At the time of the visit my Dr asked me if I had any questions or concerns. I stated that I still had problems with my legs from an on going problem I have discussed with the Dr for the past year. The Dr's ****** charged me for an additional ****** visit on the same day. I refuse to pay for fraudulent charges.

      Business Response

      Date: 05/13/2024

      We try very hard to keep our patients informed of what is covered during a physical.  Prior to patient Physical visits each patient receives a form that clearly shares what insurances cover in regard to a physical, and that should other concerns arise during the visit they *** result in additional charges. The form states the following:

      "Preventative Wellness Visits: 
      What Does Your **************************************** insurance companies cover a predetermined list of components that are considered part of a well child check, adult physical, or ******** annual wellness exam.
       
      For example, during a wellness visit, you *** expect that your provider will do the following:
       
      Gather or update your comprehensive medical history
      Outline plans for the reduction of risk factors
      Provide interventions or counseling to improve overall health
      Order appropriate laboratory/diagnostic procedures based on your personal medical conditions
      Order and/or administer appropriate immunizations
       
      Manage minor health concerns. A minor health concern *** include the following and other similar concerns:
       
      Obtaining a refill for a prescription for maintenance medications (allergy or birth control, for example)
      Asking your provider to pay special attention to a skin lesion.
       
      More specific health concerns *** not be covered by your insurance as part of your wellness visit. These are concerns that would normally prompt you to schedule an appointment if you were not scheduled for your wellness visit. If time permits, some of these concerns *** be addressed at the time of your wellness visit; however, it *** be appropriate, according to your insurance guidelines, for Sound Family Medicine to generate a charge for an office visit, which would *** result in a co-pay, deductible, or co-insurance responsibility depending on your plan benefits. If time does not permit, we can schedule a separate appointment.
       
      Following are examples of specific health concerns that *** not be covered as part of your wellness visit:
       
      A sinus infection
      Sore throat (and testing for strep)
      New cough
      New or changed headache pattern
      Abdominal pain
      Pelvic pain
      Depression or anxiety
      Joint pain, both specific and general
      General fatigue
      Sleeping problems
      Irregular periods
      Significant changes in status of a chronic health problem"

      If the patient signs a HIPAA agreement with SFM we will be happy to provide you with any documentation or forms.

      If you would like additional information surrounding what is covered during a physical there is a great article on AAFP that discusses this in an easy to read manner. *******************************************************

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