Reviews

Review Details

• Review fromRobert C

  Date: 10/19/2023

  1 star

  Robert C

  Date: 10/19/2023

  Purchased a *********** in April. When finalizing paper work I specifically asked about getting service for my complimentary routine service. Because of past experiences with dealership figured did not and usually cant wait two months to get oil changed. Of course to just get paperwork done we were told that was not the issue with this service and would not have wait an excessively long time(had service for this in a few days we were told). My vehicle has been promoting me to have oil change by **** miles. So called service and she stated no we will be changing at ****. Asked if wanted to schedule but I said if not needed until **** would wait and thats when she said they are booking appointments out in Dec. if they cant do routine service when needed feel they should not have it in purchase of vehicle and/or offer discount off price to opt out. When I did develop an issue that mechanic found that should be taken care by Hyundai on warranty dealership stated because a third part did the service item was not covered by warranty. What good is warranties if cant get prompt service? Also just looked at few comments from the past by other customer I agree with most of their comments and truly believe company does not really care about any customer once sale is done. **** also be writing to Hyundai directly about probably numerous customers dissatisfaction on this issue.

  Korum Hyundai

  Date: 10/20/2023

  Thank you for your feedback.  As demands for Service have been increasing over the last three years, it has been the intention of our staff members to communicate such and make every effort to schedule services for our customers in a timely and proactive fashion. It seems inconsistent with our standards that we would dismiss such a concern at the time of your purchase. We will however re-enforce our intentionality with our team. Our team did appropriately inform you of the correct service interval, for your vehicle, at the time of your inquiry when your vehicle had ***** miles.  It is our understanding, at that same time, there was an attempt by our staff to schedule your service for the ***** miles maintenance interval.  Our records indicate that offer was declined.  We certainly want to do all we can to provide timely service to you and your vehicle and will make every attempt to do so proactively, as we certainly understand industry and consumer demands.  Your warranty coverages are administrated by Hyundai and our Service Manager would be more than happy to discuss those coverages with you should you have further questions.  We do value the relationship with each and every one of our customers and hope that we may be able to effectively partner with and serve you during your ownership period in the future.   

• Review fromMari Jo M

  Date: 09/05/2023

  1 star

  Mari Jo M

  Date: 09/05/2023

  I will NEVER buy another Hyundai ever again. I bought a new Sonata in 2015 from Korum Hyundai, l loved it. I took very good care of it. Went to dealer for oil changes, all recalls and did whatever maintenance they recommended to me. About a year ago I started using/losing oil. Took it to dealer, they could not find any leaks. After complaing about it a third time, I was told that it was normal for this car's engine. I took it to TWO different dealers prior to a road trip this summer. Both told me I was good to go. I made it to ********** ** when my engine failed. It would not accelerate, no engine light came on, no prior warnings that anything was wrong. Had it towed to dealer in **********. Waited 2 days to get it looked at. I kept getting pushed down the list, I believe the knew what had happened. Being stranded far from home I finally had it towed to another mechanic. Was told I needed a new engine after only ******* miles. The mechanic said it was very common for that engine!! And Hyundai knows it. My advise to anyone that has a Hyundai that is burning/losing oil get rid of it. I had a 2006 Kia ******** that had ******* miles on it before it died. Buyer beware.

  Korum Hyundai

  Date: 09/07/2023

  I understand your frustration with the recent engine failure in your Hyundai.  Korum Hyundai strives to provide all of our guests with exceptional service.  We last saw your vehicle 14 months ago in July of 2022, at ******* miles, which appears to be ****** miles prior to its engine failure.  Unfortunately, we can only speak to the condition of a vehicle at the time of service in our facility.  At that time, no concerns were noted.  As we spoke about on the phone, Hyundai has a strict oil consumption guideline that we as dealerships cannot control.  In regards to the engine failure, this vehicle has a warranty extension on the engine due to a potential for an early rod bearing failure, which would cover the costs of replacing the engine by Hyundai Motor America.  It seems like this *** have been what caused the failure of your engine, not oil consumption. From our conversation, it sounds like you had the vehicle towed home and a used engine installed, prior to posting this review, and without reaching out to us.  It is unfortunate, as we could have provided guidance that *** have allowed you to get a new engine installed free of charge by Hyundai Motor America, as well as having it shipped back to your home at no cost to you.  It is my hope that the information I provided you after reaching out to you will help you obtain reimbursement from Hyundai Motor America.