ComplaintsforPuppyland
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/30/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Bought a puppy from Puppyland and was told it was fully AKC registered. Then when I looked online it wasnt. When I went in to ask them about it they said they couldnt do anything about it. Said to contact their claims office. The claims office is an email only. They charged ******* for a dog they claimed was a Pomeranian but looked online on AKC site and it is labeled as non akc all American dog. Im disabled and this would have been my therapy dog. Feel deceived since I was hoping to get a healthy dog that is pedigreed but instead got a mutt with no idea where the bloodlines come from. Or if it has any genetic defects in its family. Looking for the 960 refund of payments I made. Down payment of 800 and 160 first payment.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
11 total complaints in the last 3 years.
4 complaints closed in the last 12 months.