Business ProfileforRhino Camera Gear

I had an issue with the Rhino ARC II Slider. I sent them a photo of the error and they sent THIS below Hi *********,Please send the ARC II to the address below and reference RMA CR#**** on the box. Once the gear has arrived, please allow 1-2 weeks to complete the repair. Once the repair is complete we will reach out to you with an invoice for the repair + shipping cost. What is the best address to send the gear to once repaired? Thank you.Address:Rhino Camera Gear ************************************************************ is sent them the product. I only receive back the one component that they fixed but they did not send back the rest of the product which is a SLIDER, CASE, MOTOR, AC, CAMERA PLATE. (Perhaps my mistake was sending the entire product) but they never specified to just send the ***** alone Either way, they should have send me back EVERYHING. I cannot use this product without the rest of it. I basically have an Engine without a Car. Worst part is that the owner ****, does not answer his phone. Says that all support is via email, yet they do NOT respond to any of the emails. I've left 3 messages and 3 emails and no response. I spend a total of about $3,000. I'm asking them to either send me back my slider or give me a refund. But do SOMETHING.