Complaints

This profile includes complaints for Toxin Rid's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Toxin Rid

  8332 196th Ave NE Redmond, WA 98053-7535

• 

  Toxin Rid

  PO Box 2011 Redmond, WA 98073-2011

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of the Transaction January 10 2025, I purchased a 10-day Toxin Rid detox program for $185.What the Business Committed to Provide Toxin Rid advertised that this program would cleanse my system of THC and improve overall detoxification.Nature of the Dispute Product Ineffectiveness: Despite following all instructions, I continued to test positive for THC on a lab test taken immediately after completing the ************** Issues: I experienced severe stomach problems throughout the 10-day regimen, which caused significant discomfort.Lack of Resolution: I provided Toxin Rid with my lab results and proof of purchase via mail and have also contacted them multiple times by phone and email. Each time, representatives either pass me off to someone else or promise follow-ups that never happen. I have not received any resolution or refund.Whether or Not the Business Has Tried to Resolve the Problem The business has not taken responsibility or provided a satisfactory resolution. Despite multiple attempts to communicate (phone calls, emails, and mailed documentation), they have not refunded my money nor addressed the products failure to meet its advertised claims.Desired Outcome I am seeking a full refund of the $185 paid, given that the product did not work as advertised and caused me health issues. I would also appreciate clear communication and a formal acknowledgment of my concerns.

  Business Response

  Date: 02/21/2025

  This customer's guarantee was denied due to not providing the correct documentation as instructed on her detox container.

  We've provided screenshots of her documentation, as well as the Toxin Rid Guarantee that is directly on her container as well as the Toxin Rid Guarantee's Team's final decision on this matter.
  Please see attached. This is not a valid complaint.

  Customer Answer

  Date: 03/13/2025

  Hello my name is ***** ***** I made a report to bbb about toxin rid fraud I share all my documents, this company never respond again about my refund even my bank is trying to contact them and still no answer from them!  Is a big fraud lost 185 plus $30 of the documentation they told me to sent for me to get my refund back, plus $20  of other documentation I had to sent to my bank and still have no answer 

• Initial Complaint

  Date:08/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a complete and total SCAM they say money back guaranteed but thats u true they will do everything to keep your mo why for a product that does not work every review on the website is FAKE and I wish I did more research before giving them $250 all the workers have bad attitudes when they know the product is fake I opted for the ************************************************************************************************************************************* I still cant have my refund because the labels were copied and not originals when it doesnt even state that on the policy.

  Business Response

  Date: 08/23/2024

  We have attached the manufacturers guarantee instructions, which are clearly outlined on the product packaging. The customer has failed to submit the original barcodes, which remain in his possession, and instead provided photocopies. It is important to note that the manufacturer requires the original barcodes as stipulated in the instructions, which were also communicated to the customer via email prior to his submission.
  Despite this, the customer has repeatedly threatened to initiate a chargeback and engage in fraudulent activity due to his non-compliance with the stated requirements. We have enclosed the email correspondence with the customer, the instructions from the detox product container, and the final determination from the Toxin Rid guarantee team.
  Given the customers failure to adhere to the required procedure, we assert that this complaint is without merit.

  Customer Answer

  Date: 08/23/2024

   
  Complaint: 22184004
  
  I am rejecting this response because:
  
  Sincerely,
  
  **************************************
  

  nowhere does it say it has to be the ORIGINAL nowhere does it specify it cant be a copy 

• Initial Complaint

  Date:10/24/2023

  Type:Delivery Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have ordered products from Toxin Rid company several times, and I have never had a problem until now. The product arrived with at six least of the tablets broken in several pieces, or in half. There was also a bunch of powder at the bottom where the tablets had broken so not all the product could be recovered. I I tried to call the number on the back of the product and discovered it was a false number. If you count the digits it has one too many digits. So I then did a ****** search to see if there was a number online. I then found a different number with the right number of digits and tried to call it. It is connected to a recording which is never answered by anybody which tells you to go to the help link on the website. I filled out a complaint on the website. I received an email requesting pictures of the broken product, and the lot number of the product which, I provided. It quickly became apparent that the person at the zen desk was instructed to evade replacing products or refund. The person that emailed me from the Zendesk accused me of breaking the product myself in order to receive a refund. First of all, I never asked for a refund! I asked for a replacement! The lady named ***** answering the email says I showed her a picture of one broken tablet. She accused me of snapping the product myself! This is very unprofessional and offensive. I explained to her that there were four or five other broken tablets which I had been forced to take because the product does not work unless you take all of it. The money back guarantee is a hoax. They are accusing their customers of fraud! I also read another review of someone else that had a problem with the same company. It was a credit card fraud with the person's name but not the same birthday and other information. They accused this customer of ordering it and deciding they did not want it, and then abandoning the product for a refund. I am not the only one they have accused of fraudulence. This is no way to handle a business

  Business Response

  Date: 10/25/2023

  Shortages/Damages policy states the following:
  
  "12.6 Lost Packages and Shortages
  In the case of shortages, damages or missing items on your order you must notify us within 5 days after receiving your order if there are any missing items and at our option we will either reship or credit your account back the missing product."
  
  This customer reached out two weeks after receiving her detox. She shared one photo of one broken tablet which we have attached for review.
  We've also provided the conversation with the customer to demonstrate her issue was addressed in completion, and to demonstrate the factual version of the conversation with this customer.

  We would be happy to offer her a 50% off coupon for any products in the future, however, we aren't able to remedy one broken tablet two weeks after she received and has had her product in her possession for that timeframe. The customer can contact us via our Zendesk Support tickets and we can set her up with that coupon.

  Thank you so much.

   

   

  Customer Answer

  Date: 10/25/2023

  I may accept the resolution of 50% off, but I still must state the truth which I explained in the original email. There was more than one bro broken broken tablet which I ex explain explained explained to the associate who answered my email. I explained to her that I had been forced to take the other broken tablets because the product does not work if you do not use it all. Yes I sent you a picture of one broken tablet because that was all that was left. If you would like to send the coupon I will accept the resolution as long as I have proper instructions. I also stated that I have spent hundreds of dollars with this company and I felt like I was not an appreciated customer.

  Customer Answer

  Date: 10/30/2023

  I still have not received the 50% off promo code that Toxin Rid promised me.

• Initial Complaint

  Date:10/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought the 10 day Detox program on September 21st 2023. I received the shipment fairly quickly and started the program on October 2nd. I followed all directions that was provided by the company and on day 11 I took a at home test and was still positive. So I waited a couple more days and tested again and was still positive. I emailed the company telling them that it didnt work and they responded that I must have a faulty at home test (which I dont) and had no resolution but a half off of another system (that doesnt even work). I am now on day 14 and tested once again but am still positive. They control all their reviews on their website and was the main reason that I picked that system. There is more honest reviews elsewhere that show that this Toxin Rid system does NOT work!

  Business Response

  Date: 10/18/2023

  This customer used a 10 day detox program in an attempt to overcome a thc toxin test. Upon completion of her detox, she reached out to say she failed some type of toxin home test. We let her know the manufacturer offers a money back guarantee, which she to date, has not submitted. ******** also offered customer a 50% off coupon to help her with further detox days to help her meet her detox goals. Our offer has no expiry for this customer.

  We've attached the first three pages of conversation with this customer. 

  We've also attached the manufacturer's money back guarantee that is located on the customer's container so she can provide her documentation for a refund.

  Thank you!

   

• Initial Complaint

  Date:07/18/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 13, 10:11 AM received an email, we've received your order #TR-91564, and it is now being processed:July 13, 1:36 PM Email received; We are writing to verify whether the transaction below was authorized by you. Simply click YES if you recognize this transaction or NO if you do not recognize it. On Jul 13, 7:11 AM PDT, a transaction in the amount of $133.87 was placed online at: Toxin Rid. Simply click YES or NO to ensure your order can be released or stopped in a timely manner."Response NO"July 13, 5:21 PM email; We have finished processing your order. [Order #TR-91564]July 13, 5:38 PM email; The following note has been added to your order: 5 Day Detox Program (5DAY) x 1, Customer Waives Signature (NOSIGNATURE) x 1 shipped via ***** on July 13, 2023 with tracking number ************.July 13, 5:38 PM email; Thank you for your order from Toxin Rid Store! We wanted to let you know that your order (#TR-91564) was shipped via *****, ***** 2Day on 7/13/2023.Please Note: It may take ********************************************** Shipping Carrier system. Track Your Shipment: ************ Customer Waives Signature1 Thank you for your business and we look forward to serving you in the future!Toxin Rid Email: ******************************** July 13, 10:38 PM my email to ********************************, I DID NOT ORDER AND DO NOT WANT THIS ORDER.July 14, 2:48 AM email from ******************************** Hello ***********************,Thank you for responding to the confirmation email. We are the fraud solution for the merchants site. Please clarify if this is an unauthorized charge on your card or if this is a legitimate charge you wish to cancel.July 14 10:27 AM to ******************************** This is a fraudulent charge, on a card that to my knowledge does not belong to me.It just goes on until the package arrives and I refuse to accept it and then they are threatening me with a lawsuit if I do not pay the charges and return charges for abandoning the package as they refused to accept the return of it.

  Business Response

  Date: 07/19/2023

  Hi ****,

  As they are formatted, your complete complaint is difficult to understand.

  Regardless, your purchase was verified using an anti-fraud system & your order was shipped 07/13/2023 02:38 pm, prior to your responses.

  You are now attempting friendly fraud by falsifying information, abandoning your package, and claiming theft.

  We ask that you withdraw your false & misleading claims, put this mistake behind, and get back on a respectable path.

  - Toxin Rid Support
  

  Customer Answer

  Date: 07/20/2023

   
  Complaint: 20342327
  
  I am rejecting this response because: I did not order this and do not have any use for it. You provided the last 4 of the credit card used to make this fraudulent purchase, I do not have a credit card that ends in ****. I had purchases made with 3 different company's with this credit card number and the other 2  canceled before I even contacted them, because they could recognize they were fraudulent. You claim that you verified that I made the purchase thru fraud alert, then fraud alert is also wrong. You do not seem to understand I DID NOT MAKE THIS PURCHASE. I DO NOT HAVE A CREDIT CARD WTH THOSE NUMBERS FOR THE LAST 4 DIGITS. SO WHAT EVER YOU CHARGED TO THAT CARD I AM CERTAIN WILL BE RETURNED TO YOU AS A FRAUDULANT CHARGE AND CHARGED BACK TO YOU. IT WILL NOT BE BY ME.
  
  VERY UNSincerely,
  
  ***********************

  Customer Answer

  Date: 07/24/2023

  Sent: Saturday, July 22, 2023 2:11:14 AM
  To: Info <**********************************>
  Subject: Message from BBB.org
  Complaint ID #********. ********************** is threatening to contact the ***************** of **********s about this Complaint. I say "Let them". As for their threats of collection, and reasonable attorney fees, Why should I pay them? I did not place this order. They claim to have verified it was me with a NoFraud alert company that looked me ** in the *********************** of ********** Records that states. First, Middle, and Last name match but birthdate and age do not match "This is what they are calling Verification that it was me". e facts. ToxinRid seems unwilling to communicate VIA: BBB.
  
  Sent from *********************** *********************

  Business Response

  Date: 08/01/2023

  ****,
  
  Claims such as these need to be followed-through with the proper channels of law enforcement & financial institutions regarding identity theft.
  
  If the claim is that your identity was stolen to open a credit card and make a purchase is true, then you should be completely exonerated by the proper authorities, and that charge will indeed come back to us.
  
  Constantly attacking us will not move this situation forward. If what you're saying is true, the proper authorities should be able to help you. Contact them.
  
  Our fraud detection determined you made the purchase, that is our final decision on this matter. Any continuation of these attacks is a waste of both parties time and resources.
  
  We hope the proper authorities will be able to reveal the truth of the matter.
  

  - Toxin Rid Support
  

  Customer Answer

  Date: 08/07/2023

   
  Complaint: 20342327
  
  I am rejecting this response because: There were 3 false orders that were emailed to me as purchases made by me, the other 2 recognized them as fraudulent orders and cancelled them. This company sent an email to confirm the order but by the time I got on the computer to tell them I did not place the order, I do not have time to be no the computer at all hours of the day, only about 3-4 hours after the email to confirm it was me that placed the order, they had shipped it. They claim I placed the order because NOFRAUD, a company that found me in the ***************** of correction database, with the same name, with a different birthday and age, so they say I am the one trying to commit fraud. I have never been to ****** and never in prison. They can take this up with law enforcement and the ******************* if they wish, it is up to them.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:01/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed my order on 12/27/2022 and product was supposed to be delivered that Friday 12/30/2022 with a signature that I also paid $5 to have included. 01/05/2022 Fed ex in *** was rerouting it back to shipper for some unknown reason. It's over two weeks now and still no shampoo. I've emailed them daily and they said they had to have a fed ex investigation. Then they said it came back denied. Still refuse to give me my refund. I spent over $260 that I want back. This place is a fraudulent business.

  Business Response

  Date: 01/18/2023

  Customer placed an order on December 27, 2022 with Regular Ground Shipping. She paid $5 dollars extra for *********************** on her package.

  The customer was immediately provided her ***** tracking number to her inbox and was in, and is in possession of her tracking. Customers receive that so they can track their package, manage their delivery or see any potential delivery issues as was the case with this customer.

  ***** attempted to deliver her package to her on December 30, 2022 at 2:58 pm. No one available to show their Government Issued Photo ID and sign for her package (***** Adult Signature Requirements).

  At that point, ***** tagged her door, and updated her tracking which reflects the receiver missed delivery, and also tells her (as the door tag did) that she needs to go pick up her package at her local ***** and/or contact ***** to make arrangements for her ***************** delivery. 

  Customer did not communicate with ***** nor the merchant for assistance with her missed ***** delivery, nor to make arrangements for her missed delivery. See below Refused Packages which includes the customer refusing to make arrangements for her missed ***** delivery.

  12.3 Refused Packages
  

  If a customer rejects or refuses a package without authorization and it is re-routed to our warehouse, it will be rejected by our shipping department and UPS, ***** or **** will declare the package as abandoned. In addition, if our shipping carrier assesses us with a return shipping fee for the package, you agree that you shall be liable to pay us that fee, as well as our reasonable attorneys fees, reasonable collections agency fees, costs, and disbursements in collecting it.

   

  At that point, after holding her package for five days, her package was returned to shipper, which was refused at shipping as per the Refused Packages policy and effectively, officially abandoned.

  The cardholder did not contact the merchant until January 4, 2022, coincidentally, mere hours after ***** returned her package.
  Why didn't she contact the merchant or ***** to take responsibility and manage her delivery problems.

  In the off chance that the merchant was misunderstanding the situation of this customer, we filed a ***** claim which renders a full investigation into the delivery.
  ***** fully investigated the claim, and denied the claim. 

  We are more than happy to help the customer replace her items at no cost to help her out, however, she'll need to pay the shipping on that.
  She can contact support on our website for assistance with setting that up.

  Attached Documentation:
  
  1. Customer's ***** Tracking Details;

  2. ***** Claim Conclusion (Denied); and

  3. Refused Packages policy that the customer read and agreed with before she could place her order.

   

  Thank you.
  
  
  

   

   
  

  Customer Answer

  Date: 01/26/2023

   
  Complaint: 18811877
  
  I am rejecting this response because:

   

   

  The fed ex never made it to my city. It was in ************* which is 130 miles from my house. So how was I supposed to sign for it and how did they leave a door tag if it never made it to my city?

  Sent from AT&T Yahoo Mail on Android

  
  
  Sincerely,
  
  *************************

  Business Response

  Date: 02/21/2023

  This customer lives in a rural neighborhood called ********. There is no ***** facility there so her package and dispersal is dispatched from *******, which is very common and normal. The customer refused to make arrangements for her missed delivery and purposely abandoned her ***** delivery. As a measure of good faith, assuming the customer did not mean to abandon her package, we sent her a complimentary replacement at No Charge. Yet, she filed a credit card chargeback which we fought and supplied all documentation. This is not a valid complaint in any manner.
  
  We've supplied her missed and abandoned ***** tracking.
  We've also supplied her replacement package ***** delivery as well as the replacement order to which she was not charged.

   

• Initial Complaint

  Date:01/10/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an order on 1/9/2023 at 10:25pm est. After placing the order I made several attempts via phone call (left voicemail), email, and through their contact us website inquiry at approx 12:25am est on 1/10/2023 requesting cancellation of the order. Their company policy states Once the shipment has reached Shipment Pending status, we are unable to cancel. I never received notification that the order reached shipment pending status. I received an email on 1/10/2023 at 12:03pm that the order was complete and another email at 12:03pm est with a tracking number. Per ***** tracking info, the product info was sent to ***** at 12:02pm and was picked up at 5:49pm (not sure of time zone). They shipped the product without my consent and are saying that I cant cancel the order due to their policy. I called my credit card company on 1/10/2023 at 11:51am to dispute the charges, but it is still pending so they cant do anything. I also called ***** and refused the package. The companys policy states that returned packages will be abandoned and the customer is also going to be charged with a return shipment fee. I have emails showing my request for cancellation, unable to upload them at this time but I can forward if need be. Please help!

  Business Response

  Date: 01/11/2023

  Customer placed his order around 7pm PST - several hours later he attempted to cancel his order.

  However, at that time, his order was already in Shipment Pending/Awaiting Shipment so we were unable to cancel his order as requested.

  He read and agreed to the Cancellation policy before he placed his order, so it shouldn't have been a surprise that hours later we were unable to cancel his order.

   

  Conversation with customer as well as Cancellation policy attached for review.

  This customer is trying to use bully and threatening tactics towards the merchant while also attempting friendly fraud with his credit card company as well documented in the provided conversation with the customer.

   

  Thanks.

  Customer Answer

  Date: 01/14/2023

   
  Complaint: 18718981
  
  I am rejecting this response because:
  
  

  I am rejecting the companys response. I would like further detailed documentation from the company. I want to know the details and timeline of what constitutes shipment pending status from the company. I would like to see documentation from the company because I never received an update that my order was in shipment pending status. I also want to know what the companys hours of operation are and if my order was physically started at the time of my my order. I also want to know why nobody physically answers the phone number listed on their website for customer support. They only communicated with me via email, nobody had a conversation with me via phone call, it was via email communication and their response time was several hours after I submitted my cancellation request. I submitted my cancellation request at 12:39am est on 1/10/23 and did not receive a physical response from an actual person until 2:22pm est on 1/10/23 which is more than 13 hours. 
  
  
  My order was submitted at 10:46pm est on 1/9/23 and request for cancellation was at 12:39am est on 1/10/23, this is less than 2 hours, not several hours as stated in their response. I am not trying to commit fraud with my credit card company. I simply want to cancel my order, and I believe I did so in an appropriate amount of time. They are being very deceitful with their company cancellation policy because I did not receive a response indicating my order was in shipment pending status. I would like to see a documented response from the company as to what this actually means and the physical timeline of my order as it relates to their shipment pending status policy.

   

   

  
  Sincerely,
  
  *******************

  Business Response

  Date: 02/06/2023

  Hi there,

   

  The customer has full control over looking at the status of his order at any time to see his order's progress as it works its way through the system; this is not any type of secret from the customer. We pride ourselves on transparency.

  This is also noted with instructions on the cancellation policy to check the status of your order/determine what status it is in.

  Again, we can not cancel an order after it's in shipment pending/awaiting shipment which was the case for this customer. If he doesn't like the cancellation policy, he should not have agreed with it before he placed his order.

   

  Attached: Terms and Conditions checkbox the customer read and agreed to and then physically checked the box to agree with those Terms. 
  Attached: The Cancellation Policy.

   

  Thanks.

  Customer Answer

  Date: 02/21/2023

  Good evening, 

   

  I am rejecting the business response from the company. I never set up an account for this order, I was never able to check the status of my order, that I am aware of. I did receive email updates, none of which said my order was in shipment pending status before I canceled my order. 

   

  Again, I would like to see screen shots or some type of proof (time stamped) that my order was in shipment pending status before I requested cancellation. I am well aware of their shipping policy, I would like to know and see when my order hit the pending status. They are saying that they are transparent, they should have records of what I am requesting. 

   

  Thank you, 

  Business Response

  Date: 08/16/2023

  Hi ****,
  
  Attached is the record of your order status. Once an order is imported into ***********, our shipping platform, the order is considered pending shipment.
  
  Your order was considered pending shipment at 7:53pm PST (10:53pm EST)
  
  The following notifications you received & mentioned for tracking was soon after the print of your label was completed, however this was far past the pending shipment status as the order was placed late in the night.

  I understand the frustration with the lack of **************** on the status.
  
  Our policies around this issue certainly include tradeoffs that allow our company to fulfill orders very quickly, which is vitally important due to the nature of our products.
  
  We are continuously reviewing our policies as a business and will be taking your experience into consideration.
  

• Initial Complaint

  Date:01/03/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company is a scam. I have an unauthorized charge from them. I have disputed with my bank, credit union, and ************************* Their phone number does not work, and they refuse to help. There is no way to contact someone, and they just try to sell more products.They sent a package without my consent and placed an unauthorized charge on my bank account. They sent a collections letter that states that you have to contact them. They never replied to my dispute.I have reported them for fraud. I have also reported them to the Better Business Bureau. They have violated the *************** Transfer Act.

  Business Response

  Date: 01/04/2023

  The customer placed her order in the wake of Hurricane *** and unfortunately, its aftermath caused a number of delayed deliveries, which is understandable given the devastation caused by the hurricane. Sadly, the cardholders package was one of those said packages that were affected by the impact of Hurricane *** and was delayed. We were in communication with the cardholder and let her know *** was investigating her delayed package. After a few days, there was no update from *** on the status of the investigation into her delayed delivery. As per the Late Packages/Lost Packages policy, we went ahead and shipped ******************************************* a replacement package via ****** which she received, as documented within including ***** delivery photo.

  The cardholder lost her chargeback and now has to pay her debt which has her very upset. The best way to handle that is to not attempt friendly fraud due to a delayed package.
  Customer can clear up her debt by following the instructions on her Credit Notice to submit payment.

   

  We've attached the customer's ***** tracking information showing her package delivered to her door via photo and documentation.

  We've attached conversation with the customer in regards to her delivery.

  Notice in conversation, we followed up and asked if she received her replacement, but she went silent after receiving her delivery and attempted friendly fraud while in possession of her merchandise.
  
  This is an invalid complaint as well documented. 

   

  Thank you.

  Customer Answer

  Date: 01/04/2023

   
  Complaint: 18680084
  
  I am rejecting this response because: I did not authorize a second delivery. The site states "If time is of the essence, we can reship another package to you" and "We also have the option of sending a replacement package" I did not opt for that option. I did not ask for a replacement. They did not ask for permission to charge my account and gave no notice that they were sending a replacement. Key words are "can" "option" not we are "required" to send a replacement.

  I will pay for one product. Not two. I did not authorize a replacement product.  
  
  Sincerely,
  
  ***************************************

  Business Response

  Date: 01/13/2023

  Customer agreed to the terns and conditions which clearly states: AT OUR OPTION, we will replace the merchandise. This isn't a customer option to select and decide. The policy states very clearly: We also have the option of sending a replacement package while UPS/FedEx is conducting their investigation. 
  This is a merchant decision, left to the discretion of the merchant, as disclosed in the Lost Packages policy that was shared with this customer and agreed to by this customer before an order could be placed.
  At our option, we replaced the merchandise and made the customer whole as well documented.
  
  We've included the Policy that specifically address this for the customer, as well as the Terms and Conditions checkbox.

   

  Thanks!

   

  Customer Answer

  Date: 01/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************************

• Initial Complaint

  Date:11/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 4, 2022 I ordered a 10 day cleansing system from ToxinRid for $256.76 (Toxin Rid Order TR-*****). I received it on Saturday November 5, 2022. On Sunday November 6, 2022 I began using their product as directed through Monday November 7, 2022. I have intractable diarrhea and am fatigued and sick. I contacted customer support for help with a refund. They refused. Below are the messages exchanged:Hello,This product has been making me horribly ill and I need to stop taking it under medical advice. I would like a refund consequently. Please let me know if I can provide further information.Thank yo,**** --------***** (Toxin Rid)Nov 7, 2022, 2:26 PM PST Hi There, I apologize, but as stated in the Terms and Conditions that you agreed to prior to placing your order, due to the nature of our products, we do not accept returns for unused products. That is why we have a full disclosure in our terms and conditions and that people agree to prior to placing an order. In the agreement to which you agreed to prior to placing your order, we state, "All Sales are Final". Regards, -Toxin Rid For 3rd Party Independent Toxin RId Reviews https://www.shopperapproved.com/reviews/toxinrid.com/

  Business Response

  Date: 07/13/2023

  Hi ****,

  I am sorry to hear about the possible side effects you experienced.
  
  An influx of fiber can increase trips to the restroom.

  Regarding the medical advice given to you, could you please provide any professional documentation you have to help us better understand the issue?

  Regarding our Terms & Conditions, as stated, we unfortunately do not accept returns.
  
  We do, however, have a money-back-guarantee with every program purchased, customers only need to follow the steps on the container.

  Thank you
  

• Initial Complaint

  Date:10/18/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The product did not deliver, I have sent emails with no response. The $200 shampoo failed to meet expectations even with following directions properly. I cant even leave a review! I would like my money back, they can keep the 30 dollars in shipping they charged me, but I want my money back for what I spent on the product.

  Business Response

  Date: 10/29/2022

  This is an invalid complaint as submitted.

  The cardholder failed a hair test for toxins after receiving and using shampoos to pass a toxin test. Please review submitted documents:

  1. Conversation with cardholder in which she states she received her merchandise and failed a hair toxin test.

  2. ***** Proof of Delivery - Signed for and received at the cardholder's residence.

   

  This is an invalid, made up complaint that is malicious in nature as well documented.

  Thank you.

   

  Customer Answer

  Date: 10/29/2022

   
  Complaint: 18242018
  
  I am rejecting this response because:

  I am not trying to be "malicious" as it was so eloquently put, but this shampoo "duo" costs $200. Mind you, I had sent an email asking about if this is legitimate; their response should be NO, it is not guaranteed to work.  I did get a response back with a ton of different information including using ANOTHER method which is obviously advocated (not recommended but mentioned for what reason?) for. Please see screenshots of both email/information on product page.  I WOULD NOT HAVE PURCHASED HAD I KNOW THIS IS AN OBVIOUS MONEY CON!
  
  Sincerely,
  
  *********************