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Business Profile

Fitness Center

JaxJox Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fitness Center.

Complaints

Customer Complaints Summary

  • 39 total complaints in the last 3 years.
  • 18 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/09/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to formally lodge a complaint against JAXJOX regarding an unresolved technical issue with their product and a complete lack of response from their customer support team. I recently purchased the JAXJOX Studio, a high-end fitness machine, which, unfortunately, has been unusable due to a persistent Bluetooth error.The machine's Bluetooth functionality is critical for syncing with the accompanying app, through which all workouts are accessed. Without it, the machine is rendered completely non-functional. Despite numerous attempts to troubleshoot on my own, I continue to receive an error message that prevents me from using the machine. This is incredibly frustrating, given the high cost of the product and the amount of space it occupies in my home.I have reached out to JAXJOX customer support multiple times, detailing the Bluetooth issue and requesting assistance. However, despite my repeated efforts, I have yet to receive any response from their teamno acknowledgment, no guidance, and no solution. This lack of communication and support is unacceptable, especially considering the premium price point of the ********** a consumer, I am highly disappointed by both the quality of the product and the company's failure to provide any meaningful customer service. I expect better from a brand that markets itself as a leader in the fitness technology space.I am filing this complaint to bring attention to this issue in the hopes that JAXJOX will be held accountable for their poor product performance and ******* customer service. I request that the ******************** assist in either getting this issue resolved swiftly or in helping me pursue a refund or exchange if a resolution cannot be provided.Thank you for your attention to this matter.

  • Initial Complaint

    Date:09/15/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I started a subscription with them and I can no longer access my account since May. They keep on withdrawing from my account monthly. I have emailed them multiple times without a reply. They dont have a phone number to call

  • Initial Complaint

    Date:08/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a monthly subscription. There services have been unable to access since May of 2024.I am still being charged and have to resolve through my bank monthly.There phone # is not sit up to receive calls and they do not respond to emails

  • Initial Complaint

    Date:07/17/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tried to log in to my account online to cancel my membership but it wasnt working. I emailed them multiple times and got no response. I tried reaching out on social and calling the phone number (disconnected). Yet they are still collecting every month. I am going to try and dispute with my bank next but for now, I am just trying to stop payments! Requesting a refund and cancel.

  • Initial Complaint

    Date:06/28/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The unit no longer allows me to log in. Looking online, it seems they may be out of business but they continue to bill monthly.The customer support does not return emails and there is no one that answers a phone or returns voicemail's.I want them to discontinue billing me monthly since there is no way to use the equipment without a login!Thank you

  • Initial Complaint

    Date:05/27/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am paying $39/month. I have been unable to log on to tye interactive studio for over a week. It does not say why it won't log on, it just has the timing circle and then goes back to the main screen. I have reached out several times via email, ******** messaging and Instagram with absolutely zero response. I would like a reply so we can get back into the system or a refund for services paid for that I can't access. App won't even pull up to try from there. There's no way to contact or get a response.

  • Initial Complaint

    Date:05/09/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I started a subscription with them and my account got deleted and im paid until May 25th. I want to continue to use the product but cant restore my membership i dont want to be charged twice if i subscribe again. Ive reached out to the company via email for 2 weeks no response. They dont have a customer service number just an email.

  • Initial Complaint

    Date:04/25/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the Jaxjox Interactive Studio in December 2021. It worked great for almost 2 years but it is malfunctioning with error "Bluetooth Share has stopped working." I have contacted Jaxjox via email and social media at least 10 times with no response.

  • Initial Complaint

    Date:04/05/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a pair of dumbells that are no longer working properly. Contacted the company numerous times and all I get is an auto generated email that says I will be contacted in 72 hours. Nothing has happened.

  • Initial Complaint

    Date:03/29/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Item sold by company malfunctioned and is unusable. After following troubleshooting from companies website issue still exists. Reached out to company via email, ********* instagram, and phone and no response was ever received despite promise of 72 hour response time.

    Customer Answer

    Date: 04/18/2024

    Hi - what are the next steps for me to take in order to get a response from the company? Can I leave a review of the company via BBB?

JaxJox Inc is NOT a BBB Accredited Business.

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