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Business Profile

Masks

Bendshape Mask LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Masks.

Complaints

This profile includes complaints for Bendshape Mask LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bendshape Mask LLC has 3 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/14/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 2 x 25 packs of small masks. I received one pack of masks promptly but the other pack was missing which I have already paid for. I have contacted Bendshape on numerous occasions with no response. I would like to know whether I am going to receive the second pack of masks or whether there is an issue with supply or if they were just missed by mistake. If I am not going to be sent the second pack of masks then I would like a refund,

      Customer Answer

      Date: 10/26/2023

      Hello,

      Just to update the complaint  ********. I have now received a refund for the Bendshape masks I did not receive.

      Thank you for your help.

      *********************************

    • Initial Complaint

      Date:05/28/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Very successfully, and without incident, I ordered masks from BendShape for use as a preschool teacher in August, 2022. I began the re-order process in January, 2023, and it took me many weeks to find a way to order masks in packages of 3 masks vs. the 25 option shown on the website. I found an order site on 03/16/2023 and placed that order; I received an immediate e-mailed confirmation with an order number, and the price paid includes a charge for ***** shipping. TO DATE, I HAVE YET TO RECEIVE THE ***** OR NOTIFICATION THAT THEY HAVE SHIPPED. As has been reported by many other complaints, I've been unable to contact the company via the phone number and e-mail contact form provided on their website. I'm so disappointed in this turn of events since their product is a very good one; I've recommended it to several people over the past few months. It's my understanding that mail-order companies are not to charge my credit card until the product has been shipped, but the charge was processed the following day after the order. BendShape, please send my order ASAP so that this situation can be cleared. I hate seeing that you have an "F" rating with the BBB, but the lack of being able to contact you and receive return calls or e-mails when I've followed your requested contact procedures is disturbing. Thank you in advance for your help. I attempted to include a copy of the e-mailed confirmation, but it would not upload the attachment; my order number is ****.

      Customer Answer

      Date: 06/21/2023

      *************************

    • Initial Complaint

      Date:02/24/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have ordered masks from the Bendshape Mask website on a number of occasions with no problems and prompt responses, *********************************** . However, after ordering on February 12th 2023 and not having any updates regarding delivery, I contacted them via the website form and the email on the website with no responses. I also tried the phone number on the website which goes to voice mail. I have left a message with again no response. I would like to know if there is a delay and if so how long I may have to wait to get the masks. I use them for work and always try to order them well in advance but this time it is taking much longer than usual. It says on the website allow 1-2 business days to ship.

      Customer Answer

      Date: 03/22/2023

      Hello there,

      Thank you for your assistance. I did receive a reply directly from Bendshape masks with an apology for the delay and a 20% discount for my next order.  I then received my original order last week.

      Thanks again for your help.

    Bendshape Mask LLC is NOT a BBB Accredited Business.

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