Business ProfileforRespshop.com

Respshop has been non-responsive to a ******** Respironics recall of my bi-pap medical device for sleep apnea. I registered my device for recall on 8/19/21 and have been trying ever since then to get my recalled device replaced.REGISTRATION CONFIRMATION CODE: 2021 **** **** ****, DEVICE SERIAL NUMBER: *************** The recall update website Philips.com/src-update stated ******** anticipated all devices would be replaced by the end of 2022, so I did not attempt to contact Respshop until after that date. I spoke to an agent of Respshop on the following dates: 3/1/23, 4/30/23, 8/1/23, 9/21/23, 9/30/23, 10/14/23 and 10/24/23. The last few calls were with a supervisor who said they would check to see when I would receive my replacement device and that they would call me back in a few days. No one ever called me back. This device was recalled because it was determined that sound deadening material inside the unit could deteriorate and be inhaled by the user. This material was determined to be carcinogenic in nature and could cause severe long-term health problems. I got tired of getting the run around and finally decided to contact the BBB in an attempt to resolve this issue.No monetary amount entered because the device was paid by insurance, and I did not have any out-of-pocket expense.